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Customer Service Financial Services

Location:
Manhattan, NY, 10007
Posted:
April 07, 2024

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Resume:

PAULA PETERSON

Secondary Market Analyst

Bloomfield, NJ 862-***-**** ad4ujb@r.postjobfree.com

CAREER OBJECTIVE

To obtain a challenging and rewarding position with growth potential that will allow me to utilize my work experience and knowledge.

CORE COMPETENCIES & SKILLS

- Residential Mortgage Lending

- Investor Pipeline Management

- Reconciliation

- Data Review, Analysis & Monitoring

- Customer Service

- Reporting

- Microsoft Office Suite

- Encompass Mortgage Banking Platform

EMPLOYMENT HISTORY

Compliance Servicing Analyst

Responsible for complete review file of disclosure for compliance department

Review loan files upon request from sales staff for compliance with Fed/State/Investor requirements/guidelines.

Prepare accurate disclosure package and create clear disclosure history for future loan file.

Provide customer Service to our servicing loan care department users by email and telephone response to correcting disclosures accurately. Review missing credit and closing documents from our excel system to upload the entire closing and credit information through the Encompass system to send to loan care servicing portal to make sure everything meets program and compliance guidelines.

Upload missing FNFI weekly missing images documents to Loan Care. Report loan status to management.

Updating status of missing documents utilizing servicing manager reports. MLD Mortgage Florham Park, NJ 2019

Secondary Marketing Loan Delivery Specialist

Facilitated review and delivery process for Federal Housing Administration (FHA), Department of Veteran Affairs (VA), and conventional loans in accordance to investor guidelines for 50% of Federal National Mortgage Association (FNMA), 50% of Federal Housing Loan Mortgage Corporation (FHLMC), Government National Mortgage Association (GNMA), and 30% of Branch Banking and Trust Company

(BB&T) core advantage products.

Reconciled Mortgage Back Securities (MBS) funding and cash deliveries for management and accounting department. Generated a report after submission from the FNMA and FHLMC Systems which benefited our company by funding off the loans on the reports and providing the Accounting/Servicing Departments copies of the reports for recording the fundings.

Applied knowledge of FNMA ASAP and FHLMC's early funding processes to allow more loans to close and allow warehouse lines to be paid off. Reported status of problem loans and partnered with underwriters, appraisal coordinators, and closers to clear loan deficiencies prior to delivery. Corrected Notes with the proper dates, addresses, maturity dates, names of borrowers, postal codes, and legal addresses on Appraisal assuring a match to what was on the Note.

Oversaw investor pipelines and adhered to expiration deadlines. Assisted with FNMA and FHLMC post-funding reports by posting purchase adjustments that may be required between lender, loan record, and date submitted at the time of delivery.

Weichert Financial Services Morris Plains, NJ 2006 - 2019 EDUCATION & TRAINING

CAMDEN COUNTY COLLEGE Blackwood, NJ

CAMDEN HIGH SCHOOL Camden, NJ

WEICHERT FINANCIAL SERVICES Morris

Plains, NJ

Secondary Investor Framework for Fannie Mae,

Freddie Mac, and Ginnie Mae

WEICHERT FINANCIAL SERVICES Morris

Plains, NJ

Certificate of Completion, Unity Guaranty's

Processing/Underwriting Workshop



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