Derrick M. McCombs

**** **** ******, #*

Bladensburg, MD 20710

ad4ui5@r.postjobfree.com

240-***-****

EMPLOYMENT HISTORY

MV Transportation dba METROACCESS. 7/2018-

Dispatcher/Reservationist

● Set up trips for Seniors and the disabled and for anyone else who is unable to use regular Metrobus or rail.

● Answer phone calls from clients who look to book trips for up to 7 days in advance to whatever location they choose in our service area.

● Answer inquiries about becoming MetroAccess users and complaints about service inadequacies.

● Keep track of all EZ Pay fares and issue No Pay slips for clients that are not able to issue fare on RETURN TRIPS ONLY!

● Monitor driver's progress, lunches, breaks and service interruptions using manifests and Viewpoint

● Answer Where's My Ride inquiries, giving estimated times of arrival or departure using GPS technology and also vehicle number

● Notate all transactions completed using proper coding

● Communicate by radio with drivers to ensure their on-time performance and also with base commanders and Road Supervisors to solve any issues that may arise during a driver's route.

● Issue No Strand for clients who either miss their return trip or need more or less time for their appointments.

● Maintain at least a 95% On-Time Performance and Phone Compliance rate on a daily basis.

UNIVERSITY OF MARYLAND Athletic Department 07/2016-05/2018 Event Host

● Greet patrons attending entertainment events, i.e. football, basketball or commencement exercises.

● Sell or collect admission tickets, passes, or facility memberships from patrons.

● Settle seating disputes or help solve other customer concerns.

● Examine tickets or passes to verify authenticity, using criteria such as date issued and seating arrangement.

● Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.

Diplomat Realty 2000+ 04/2004 –

11/2011

Administrative Assistant/Assistant Property Manager

● Used computers for various applications, such as database management (i.e. Quickbooks).

● Answered telephones and gave information to callers, relayed messages, or transferred calls to our Agents or to the Broker/Owner or Property Manager.

● Created, maintained, and entered information regarding Real Estate transactions and rental properties into our computer files. This company grossed over a million dollars in Real Estate purchases and sales, maintaining 10 properties under their own Investment banner.

● Set up and manage paper or electronic filing systems, recorded information, updated paperwork, or maintained documents, correspondence, or other material.

● Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctions.

TEMPORARY EMPLOYMENT

Robert Half International 06/2000

–Present

● General Office Clerk and Event Planning, some Administrative work as well Express Employment Professionals

06/2013-10/2016

● Food Runner, Cashier and Kitchen Help, some Event Coordination SNI Companies

11/2001-01/2017

● General Office Clerk (filing, assembling and disassembly of file cabinets, Light Office Moving)

EDUCATION

● Banneker Model Academic College Preparatory High School High School Diploma – 1991

SKILLS AND ABILITIES:

● Fluent in Spanish and English

● Mathematical Reasoning

● Number Facility

● Oral Comprehension and

Expression

● Computer Programming

● Active Learning and Listening

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