Contact Information:

*** ******* ******* ***

Apt 4

Martinez GA 30907

269-***-****

ad4uhr@r.postjobfree.com

Shilah

Kingston

ACCOUNT MANAGER

Dedicated leader with 15 years of exceptional customer service experience. Seeking an opportunity to apply my advanced knowledge of benefits and customer service and my

experience with team-building and problem solving. Education:

Western Michigan University

Associate's Degree:

Merchandising

August 2003 - May 2007, Kalamazoo MI

Portage Northern HS

Diploma:

General Studies

August 1999 - June 2003, Kalamazoo MI

Skills:

Kronos, Work Force Now, CEH/CDH,

Ceridian, DayForce, AS400,

HR Sourcing, Benefits Administration,

Order Entry, PeopleSoft, Recruiting,

Staff Training, Management, Inside

Sales, Payroll, MS Office, Data Entry,

Multitasking, Above average

communication, verbal and

organizational skills. Self-starter with

the ability to provide excellent

customer service with a smile.

Additional Training and

Certifications:

During the course of my career I have

obtained multiple certificates by

completing numerous E- Learning

classes online. Including but not

limited to Conflict of Interest, Internet

Security and Phishing, Code of

Conduct, Controlled Documents and

Ethical Training.

EXPERIENCE

ADP/ Benefits Coordinator

August 2023 - Present, Augusta GA

Responsible for monitoring the exchange of information within file feed transmissions between customers and their third party vendors (e.g., payroll processors, insurance carriers, Third Party Administrators, etc.). Investigate and resolve issues/bugs with existing code. Work with Account Managers, Engineers, and customers to determine best practices for connection design.

Serve as the technical resource for Account Managers and Customer Service Representatives with questions regarding active connections. Participate in conference calls with customers or prospects with connection questions. Point of contact with third party vendors with the responsibility of maintaining primary contact information for each third-party vendor with whom we have a connection. Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections. Kaiser Aluminum/ Inside Sales Representative

December 2021 - April 2023, Kalamazoo MI

Direct liaison with customers for all sales related inquiries, quotes, order processing, order proofing, payment issues, order entry claims and any assigned projects by the Inside Sales Manager. Served as the front line "Voice and Face" of Kaiser Aluminum with our customers. Ensured responsiveness to inquiries for sales quotes, orders, status updates and claims processing. Performed timely and accurate order entry and order status reports. Actively communicated with multiple plants and departments including but not limited to Accounting, Logistics, Planning, Technical, Quality and Outside Sales personnel. Remained knowledgeable on changes and developments related to sales, markets and products. Provided short-term business management input for production planning and scheduling. Kept customers and management informed of sales activity, including timely preparation of reports as requested. Hexacomb a Packaging Corporation of America Brand / Customer Service Manager

August 2015 - December 2021, Kalamazoo MI

Receive, process, and track assigned orders through to scheduling. Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives stay informed of pertinent activity regarding individual accounts. Coordinate customer requests for product specifications, availability, shipping, quotations and estimates. Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints. Maintain organized customer files. Investigate and resolve customer complaints including billing issues and escalate to a manager or appropriate internal departments when needed. Trained new staff on all applicable platforms and procedures. Processed payroll using Time and Attendance, AS400 and DayForce for over 50 employees. Manage on-hand inventory levels and reconcile to customer orders, forecast and create just in time schedules; this includes taking physical inventory at month end. BASIC / HRA and FSA Benefits Account Manager

March 2009 - April 2015, Portage MI

Worked independently in an office setting and served as the company contact for over 500 companies and over 3000 participants. Responsible for a variety of administrative level tasks which entailed payment processing, and daily customer service to clients, participants and liaisons. Managed pre-tax plans including HRAs, HSAs, TPA's, and FSA accounts. Processed claims, proofed claims; and posted and reconciled payroll deduction reports. Responsible for having an understanding of operating systems, IRS regulations and pre-tax service offerings and the ability to confidentially explain pre-tax benefits rules to clients and participants.

Trillium Staffing Solutions / Recruiter

August 2007 - January 2009, Kalamazoo MI

Started off as an Administrative Assistant where I acted as the face of the company. Performed reference checks, W2 and I-9 verifications. Processed payroll for 80+ employees on various assignments with multiple companies. I was later promoted to a Recruiter where I specialized in staffing light industrial positions; training, interviewing, testing, on-site services, human resources, and safety consulting for companies in Kalamazoo and Van Buren County. Responsible for hosting pre- employment orientations to explain job duties, benefits packages and time attendance policies. Proven ability to recruit, source, screen and staff top talent.

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