Schuan OGarro

Clerical, Customer Service, Data Entry Professional

Redford, MI

ad4uhb@r.postjobfree.com

+1-313-***-****

Highly productive, client focused, team player looking to thoroughly analyze and process data and concerns to effectively service clients

Authorized to work in the US for any employer

Work Experience

Executive Title Coordinator

Rocket Mortgage, LLC - Detroit, MI

January 2017 to May 2022

Called closing agents to obtain title documents and confirm closing information for purchase loans. Communicated between internal team and closing agents to resolve related title concerns. Reviewed title and closing documents. Entered received data. Coordinated signings with closing agents, brokers, and our closing team.

Purchase Title Coordinator

Aerotek-Quicken Loans, Inc. - Detroit, MI

June 2015 to December 2016

Responsibilities

Called closing agents to obtain title documents and confirm closing information for purchase loans. Communicated between internal team and closing agents to resolve related title concerns. Reviewed related documents. Coordinated signings with closing agents and our closing team. Accomplishments

I far exceeded turn times, keeping quality scores at 95% and above. I help develop other team members. Skills Used

Exceptional ability to communicate thoroughly, reaching resolutions in record time. Associate Closing/Funding Specialist

Aerotek-Quicken Loans - Detroit, MI

December 2014 to June 2015

Responsibilities

Obtained and reviewed executed title documents to issue funding approval on home loans. Accomplishments

Regularly exceeded goals. Helped develop other team members. Progressed to another role within 6 months.

Packager

Integrity Staffing Solutions- Sabra Dipping Co - Chester, VA February 2014 to June 2014

Responsibilities

Packaged hummus cups on a fast-paced assembly line. Accomplishments

Consistently worked with high speed and quality. Regularly attended multiple roles in assembly in order to keep up production for my team.

Closing Processor

Title Source, Inc. - Detroit, MI

January 2013 to July 2013

Responsibilities

Prepared closing packages for refinance loans

Serviced bankers via email and telephone

Assisted other departments in coordinating loan closings Developed processes with team members to provide faster and more accurate service Colon Hydro-therapist

Detroit Wholistic Center - Detroit, MI

January 2008 to July 2013

Maintained enduring client relationships to educate clients, boost sales, and generate repeat business Assisted in training and mentored upcoming Colon Hydro-therapist Made special accommodations for disabled clients

Scheduled appointments

Accepted cash and credit payments

Recruited clients at networking events

Field Supervisor/Research Interviewer

Center for Urban Studies, WSU - Detroit, MI

March 2012 to January 2013

Advanced from Research Interviewer to Field Supervisor in six months Coordinated, trained, and lead multiple teams

Conducted face-to-face and telephone interviews, mastering completion of various surveys Substituted work-study coordinators, assigning roles to 72 students Medical Assistant

Wayne State Physicians Group - Detroit, MI

December 2010 to May 2011

Assisted multiple doctors of various specialties, preparing for surgical and general procedures Administered shots

Provided medical assistant training

Medical Assistant Extern

Wayne State Physicians Group - Detroit, MI

October 2010 to November 2010

Assisted multiple doctors of various specialties, preparing for surgical and general procedures Administered shots

Phlebotomy trained

Client Service Representative II

Blue Care Network of MI - Southfield, MI

July 2001 to September 2003

Accurately responded to client telephone inquiries resolving health care claim and policies issues Recorded thorough documentation of client encounters Effectively communicated between departments to solve problems Education

Worked Towards: Bachelors in Business Administration Grand Canyon University - Phoenix, AZ

2011 to 2016

Diploma in Medical Assistant

Sanford Brown College - Dearborn, MI

2010

Certificate in Colon Hydrotherapy

Wholistic Training Institute - Detroit, MI

June 2008 to October 2008

Skills

• Excellent communication and interpersonal skills

• Leadership and training skills

• Exceptional customer service skills, being accurate and encompassing

• Appropriate face-to-face and telephone etiquette

• Successfully communicate between teams/departments

• Business to Business communication

• Proficiency in Microsoft, health insurance, and other computer programs

• Generate Reports

• Strategic planning

• Results oriented problem-solving

• Ability to effectively multitask

• Clerical skills, typing 45 wpm

• Strong team player

• Great at establishing rapport

• Natural tendency to exceed goals and master new skills

• Clinical skills

Assessments

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Case management & social work — Proficient

July 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Data entry: Attention to detail — Proficient

June 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Customer service — Proficient

September 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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