ZSOLT ROLINEK

Phone: 203-***-****

Address: *** **** **** ** *******, Connecticut, U. S. A.

E-mail: ad4uh1@r.postjobfree.com

LinkedIn: www.linkedin.com/in/zsolt-rolinek

WORK EXPERIENCE

Pinnacle – The Hartford Hartford, CT

Logging Specialist with Sumologic (December 2020 – August 2022)

App Log ingestion into Sumo Logic - Installing collectors and setting data paths required by the customer.

Manage customer issues related to the installation, configuration, and implementation of the Sumo Logic service on a timely basis with a high level of communication and appropriate establishment of expectations

Document defect and enhancement requests on behalf of customers

Write and review technical knowledge base articles, solutions, and FAQs for publication to a customer and company knowledge system

Provide insightful input back to other corporate functions, particularly engineering, product management and marketing

Define processes, procedures, and tools for the support team to effectively interact with customers and with other stakeholders.

Cognizant – The Hartford – West Hartford, Connecticut

August 2017 – December 2019

PCI DSS Compliance Project. Developing logging, monitoring and alerting processes, using Log Management Intelligence technology - LogLogic. Creating process documentation to drive the ongoing expansion to Enterprise wide initiatives. SumoLogic SME – Migration from LogLogic to SumoLogic – created dashboards, alerts and reports to customer base.

Top-down approach: Process analysis, identification of issues, validation of current activity plan and definition of recommendations.

Bottom-up approach: Analysis of identified issues impacting PCI-DSS across systems, root-cause analysis, validation of current activity plan, and definition of recommendations.

Support business process re-engineering activities.

Support the application role-based tasks and activities.

Analytical capabilities to ensure data-driven approach to the program.

Support the classification and prioritization of issues, and activities.

Assessment and follow up of technology initiatives, building the bridge between business and technology functions.

Quality Engineering – Wallingford, CT

CNC Engineer (April 2017 – August 2017)

Aerospace Manufacturing

Mastercam CNC Programming

Fixture engineering

Studying materials and specifications

Reading and interpreting blueprints and mechanical drawings

Translating instructions into computer commands

Setting up and installing tools and attachments

Calculating requirements

Preparing and loading raw materials onto the machines

Planning stock inventory and ordering parts

Documenting actions

Conducting machinery checking on a daily basis

Following safety procedures and regulations

Supervising the machines

PubDev Media, Inc - Managing Partner – Consulting Part time

Oct 2016 – August 2017 - Hartford, Connecticut Area

PubDev Media is an online publisher development/recruitment, content and social media consultancy firm. Our firm was started by two industry professionals who have built internal publisher networks and branding/content marketing services for several media companies and digital content publishers such as: MarthaStewart.com (Martha’s Circle), ThoughtLeadr, Metacafe.com, Ideal Media, Knowlera, Tribalfusion and Guff.com.

Clearbridge Technologies – Mass Mutual Springfield, Ma

June 2016 – Sept 2016 - Level 1 Security Analyst

Cyber Intelligence Unit

Security operations

SIEM Analysis/Packet/ SPAM Analysis in a 24/7 SOC Environment

Intel Processing, Host Remediation

Manning 24 x 7 Security Operations Center

Qradar SIEM - Consolidate log events and network flow data from thousands of devices, endpoints and applications distributed throughout a network. Normalize and correlate raw data to identify security offenses from false positives.

SPLUNK – using SPLUNK to provide insight into machine data generated from security technologies such as network, endpoint, access, malware, vulnerability and identity information. Used SPLUNK to quickly detect and respond to internal and external attacks to simplify threat management while minimizing risk and safeguarding our network and data.

Archer – Used Archer to accurately ingest events fed from Qradar and other sources to efficiently process and track and provide metrics.

Anomali Threatstream

TG Industries – Meriden, Connecticut

December 2014 – May 2015 - IT Administrator – CNC Programmer

Manage IT infrastructure in a Manufacturing Environment.

Develop CNC programs for complex machined components.

Maintain Cad/Cam systems and G code programs.

Setup CNC machines for short run production.

Veeva Systems, Budapest, Hungary Europe

October 2014 – December 2014 - IT Manager Europe

Manage IT Client Support Team

Mac and PC environment

Global Support

THE HARTFORD, Hartford, Connecticut

Sept 2011 to October 2014 - Security Consultant – Information Protection – Threat Management

TIBCO LogLogic Administrator – Administered Log Logic Linux servers, worked closely with customer base to provide required logs and access for Application trouble logs and Security requirements.

Surveillance – Provided technical assistance to Investigators on cases, cameras, data acquisition and cell phone analysis.

Investigations and Forensics – Investigated policy violations and request from Human Resources using various tools such as Encase.

Created detailed documentation on Security process and procedures.

Developed process for blocked website access approval and filtering of categories using Cisco IronPort.

Developed process for releasing blocked email attachments safely.

THE HARTFORD, Hartford, Connecticut

June 2009 to Sept 2011 - Software Packaging and Virtualization Analyst

Remote Work

Software package creation via Symantec Wise Package Studio

Software package virtualization via Symantec

Large scale software deployments via SMS to 40k nodes

Project support and management

High level support for Desktop Support

Checkpoint Pointsec Protector (Admin) USB Media Encryption

Development of process and workflow

On call escalation of off hour issues.

Interact with all levels of The Hartford IT and Business management.

Software Certification

THE HARTFORD, Hartford, Connecticut

Jan 2006 to June 2009 - Desktop Support Consultant

Executive Support for Financial Division

Trade Floor support – Bloomberg, Blackrock etc.

Face to face and remote support users country wide in an Insurance/Financial environment.

Installation, configuration, and maintenance of client software.

Project management.

SMS Package deployment and dev.

Deployment of new technology releases.

Performing new HP/Compaq PC and Laptop installations, troubleshooting and maintenance.

Building new PC’s and Laptops for Asset Refresh and New Hires using deployment server images.

Research trouble tickets and find solutions for complex problems.

Supported Blackberry & various Personal Digital Assistants (PDA’s)

Supported Wireless technologies. Routers, access points and Wireless cards.

Responded to all SLA escalation. (Service Level Agreement)

Tracked tickets in Desktop Remedy queue.

Closed all trouble calls within SLA.

Avaya telecom systems and CMS Supervisor, Wiring of recorded lines and systems

UNILEVER CORP., Trumbull, Connecticut

Jun 2005 - Jan 2006 - Systems Support Specialist Lead

Operations level 2-3 Wintel Server Support, UNIX support in a large Enterprise Data Center. Tivoli Schedule monitoring

Monitoring of Wintel environment. Hard drive thresholds, failures etc. using Compaq Insight manager

Initiating and acting as liaison for service calls from Vendors HP, IBM, and Sun

Monitoring backups and Scheduled jobs

Support helpdesk analysts and Production Support

Assisted with Change Controls

Documentation Change Control, Network Communications, Production

Turnover. Manage Nightshift Ops Support Team reporting to Data Center Manage

Robert Half Consulting / Computer Systems Integration, New Britain, CT

Mar 2005 - May 2005 - Network – Desktop Tech

Provided onsite desktop and end user support to clients.

Project Management.

Provided onsite systems and Wintel server support to clients

Installation of new printers, scanners and other peripherals in stand-alone and network environments

Setting up user accounts and controlling system access.

Troubleshooting connection problems to the Internet for clients using in house service.

Supervising and providing assistance to network technicians and peers to aid them in their duties.

Developed strategies and methodologies to improve customer's IT operations.

Developed security solutions for customers

Attended pre-sales meetings

Participated in after-hours emergency support when required

ESPN Sports Television /COM SYS Consulting, Bristol, Connecticut

Feb 2005 - Mar 2005 - Level 3 PC Support

* Responsibilities included phone support of ESPN users both on campus and remote.

* Taking and resolving calls start to finish, using Remedy software.

* Supporting XP, CITRIX environment of Desktops, laptops and thin clients.

* Supporting Remote access issues via Ace server and SecurID’s. Setting up loaner laptops for client pickup. Supporting TREO PDA issues

*Microsoft office, Active directory profiles and troubleshooting of day to day issues. Maintaining and creating item for knowledge base for tech support team

MASTERCARD CORP. / TEK SYSTEMS, Purchase, New York

Oct 2004 - Feb 2005 - Desktop Support Technician

Responsibilities include onsite support for all desktop issues.

Supporting laptops and desktops running on Windows 2000 and XP platforms.

Installing and troubleshooting of applications and network connections issues.

Repairing and or replacing hardware where needed. Assisting users with level 3 issues on applications and OS.

Reimaging of PC’s and laptops.

Blackberry Support

COASTLINE MOTORSPORTS, Old Saybrook, Connecticut

Mar 2004 - Sept 2004 - IT and Parts Manager

* Managed Dealership IT environment using Light speed Wintel server based software

* Managed parts dept. and ordering

PFIZER PHARM / I-BASE CONSULTING, Groton, Connecticut

Mar 2001 - Mar 2004 - Systems Support Specialist

* Supported the following environments Wintel (NT, Win2000, XP) UNIX and VAX / VMS.

* Responsibilities included monitoring and routine support of these environments including backups/restores and system maintenance.

* Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failure problems.

* Other responsibilities include providing telephone technical support to clients regarding technical aspects of assigned products.

*Support helpdesk analysts and Production Support. Performed NT, UNIX and VMS file restores and performing data backups of approx. 150 terabytes per week of Windows, UNIX and VMS data.

*Rebooting of servers and assisting with patch and update installs

*Writing and updating operating procedures in a FDA regulated environment.

COMPUTER SCIENCE CORP., Norwich, Connecticut

Aug 2000 - Mar 2001 - Help Desk Analyst Hamilton Sundtrand Support Group

* Provided telephone technical support for Hamilton Sundstrand users, supporting over 150 applications.

* Configured and support Laptops and PCs both software and hardware for remote applications.

* Performed refreshes and upgrades of laptops and PCs for Corp offices.

EDUCATION

1982 – 1985 H. C. Wilcox Vocational Technical School, Manufacturing Engineering

CERTIFICATIONS

2008 ITIL Foundations Certified

2009 Symantec Wise Packaging

2000 I-Net+, A+, CIW Associate

TECHNICAL SKILLS

Infrastructure Security / Threat Management

Remote Work

Executive Support

Software Packaging and Virtualization

Project Management Support

SMS Software Package Distribution

Data Center – Support – Operations and Lead

Manufacturing Engineer, CNC Programmer

LANGUAGE SKILLS

Hungarian (Europass B2 – C1)

DRIVING LICENSE

Type - Connecticut, USA Class D and Motorcycle (Valid in EU)

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