Project Manager Business Process

Nicholas Bailey

Otsego, MN ***** 678-***-**** ********.*********@*****.*** Bold Profile

WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/nicholas-bailey-81110a1b

PROFESSIONAL SUMMARY

Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines, and maintaining project plans to communicate status to clients and senior management. Offering 10 years of vast experience overhauling information technology systems. Communicative leader with a proven track record of proactively identifying and resolving problems with creative solutions.

SKILLS

Proficient with Trello, Jira, Salesforce, Microsoft office 365, Monday.com, various telephony platforms

Customer Relationship Management

Coaching and Mentoring

Data Analysis

Cost reduction and containment

Influencing

Agile Methodology

Cross-Functional Collaboration

New product introductions strategies

Technical understanding

SDLC

Project planning and development

WORK HISTORY

BUSINESS TRANSFORMATION PROJECT MANAGER 2021 to 2024

DRIASI Chanhassen, MN

Developed and executed comprehensive change management plan, including stakeholder engagement, communication strategies, client engagement and assisted in training programs, resulting in seamless transition to new business processes and systems

Oversaw end-to-end delivery of large-scale business process reengineering initiative, achieving reductions in cycle time and improved customer satisfaction ratings

Conduct cost analysis to estimate project costs and identify opportunities for cost savings through efficiency and quality improvements

Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives

Negotiated and managed third-party contracts related to project deliverables.

Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness

Fostered culture of innovation and creativity within project teams, leading to improved problem-solving capabilities and enhanced outcome

Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth

IMPLEMENTATION PROJECT MANAGER 2018 to 2021

The Computer Merchant, Medtronic Columbia Heights, MN

Drove successful implementation of tablet applications (SaaS) for Medtronic field employees and major hospital systems/clients

Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders

Developed and implemented detailed project plans, including timelines, resource allocation, and risk mitigation strategies, resulting in 25% reduction in project delays and cost overruns

Identified and resolved project bottlenecks by employing proactive problem-solving techniques, resulting in reductions in 15% reduction in project duration and increasing sales team completion percentage

Facilitated effective communication and collaboration among stakeholders, including clients, vendors, and internal teams, resulting in increases in project efficiency and customer retention

Managed and consulted over 100 accounts in various stages of deployment, ensuring smooth progress and customer satisfaction

Scheduled and executed implementations, ensuring successful go-live for clients and field members

Enhanced team performance by providing regular feedback, coaching, and mentoring to team members

Led technology road mapping, conducting research, development, and installation according to deployment specifications

Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination

WORKFORCE MANAGEMENT ANALYST 2016 to 2018

DRIASI Chanhassen, MN

Developed and implemented comprehensive workforce forecasting models and strategies to optimize staffing levels and improve operational efficiency

Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions

Collaborated with cross-functional teams to define scheduling requirements, ensuring optimal allocation of resources and seamless coordination of work shifts

Monitored real-time data and generated performance reports to assess workforce productivity, identify areas for improvement, and recommend actionable solutions

Managed over 17 clients, building client relationships reporting, building call-flows, IVR, and reporting within telephony platforms

Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management

WORKFORCE MANAGEMENT ANALYST 2013 to 2016

Optum Health Eden Prairie, MN

Implemented new over clients and create business contingency plans

Conducted meetings to inform stakeholders and clients on program performance and improvement plans

Analyzed data within IEX/Tableau reports and provide technical and business solutions

Used analytics to ensure consistent methodologies and supported ad hoc analysis for executive members and shareholders

Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management

Improved employee satisfaction 30% by addressing scheduling concerns and implementing flexible solutions

EDUCATION

Georgia Southern University, Statesboro, GA 2011

CERTIFICATIONS

Certified Scrum Master, University of Minnesota - 2021

Certified Scrum Product Owner, University of Minnesota - 2021

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