TAKREEM FATIMA

ad4ug2@r.postjobfree.com

+1-773-***-****

Chicago, Illinois

Summary

Well organized, detail orientated, strong communication, presentation and interpersonal skills. Ability to work in a team environment as well as independently. Ability to multitask effectively. Maximize efficiency. Worked on IT Support, SWIFT, Auditing, Compliance. Efficient in assigning tasks to the team.

Experience

Technical Support Representative 06/2022 – 03/2023

DISH w/ Tech Mahindra• Denver, Colorado

•Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

•Delivered Tier 2 support for problem identification, diagnosis and issue resolution.

•Oversaw IT activities to laptops, tablets and PDAs for corporate users.

•Analyzed issues to identify troubleshooting methods needed for quick remediation.

•Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.

•Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.

•Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

•Create & manage users, computer accounts and their access to network resources in Active Directory.

•Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

•Experienced in all Email related Issued and Backup of .PST and Archiving the Mails.

•Joining in Domain and Configure and Installed all necessary applications as per the Organization Policy.

•Installing and Configuring Local Customized Software's, Training to users for the software.

•Communicate with vendors for the preventive maintenance of Servers and software are being done on regular basis.

•Experienced in AWS and JIRA to capture, organize and prioritize issues

•Closed JIRA tickets, preparing cloud architecture for framework Solutions

Process Associate 08/2016 - 01/2022

AL FARDAN EXCHANGE LLC • Dubai, UAE

•Communicating with senior management to develop strategic operations goals

•Perform preliminary investigation of outstanding entries in a timely manner

•Responsible for managing multiple processes

•Liaise closely with the operating units for resolution of open entries

•Efficient Management of IPO and OPO Queries

•Identify and investigate transactions that could be responsible for cash difference and provide details to initiate entries

•Full awareness and adherence to the operating system have access to perform daily tasks and responsibilities

•Resourceful. Managed through ambiguity, including complex audit projects

•Ability to think logically, evaluate the significance of information gathered, and derive appropriate conclusions from supplied data.

•Capacity to evaluate risks and their effects

•Delivered and assisted operational and financial audits and consulting for engagements to run smoothly.

•Gathered and analyzed data, using reasoning and logic

•Provided training & support to individuals to develop their skills

•Planning, scheduling, and control of activities that transform inputs and services, SWIFT Payment

•Produced quality products by palletizing, packaging and assembling finished items.

•Consistently achieved all deadlines, including those requiring month-end reporting.

•Advised and assisted specific staff members to support understanding of changes and implementation of streamlined

•processes.

•Verified payment, documents and analyzed data in response to queries regarding client applications.

Process Expert 12/2002 - 11/2008

HSBC Pvt. Ltd • Hyderabad, Telangana

•Coordinated and conducted classes to teach procedures to new staff members.

•Represented work unit at meetings or conferences to serve as liaison for requests or complaints.

•Organized and maintained documents, files and records.

•Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.

•Responded to online or telephone requests for information and assistance.

•Managed paper or electronic payments systems (that include SWIFT, EP/TP/ Global Payments System, Global Messaging systems) by recording information, updating paperwork and maintaining documents.

•Pitched in to help with office tasks during busy periods and staff absences.

•Reduced process lags by successfully managing and scheduling employees to optimize productivity while training staff

•on best practices and protocols.

•Established work procedures or schedules to organize daily work of administrative staff.

•Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide

•outstanding customer care.

•Worked with management team to improve workflows and eliminate unnecessary tasks.

•Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

•Evaluate the design and effectiveness of processes with an appropriate level of professionalism

•Monitor and follow-up actions taken to confirm implementation and risk reduction.

•Developed and maintained effective connections with audit clients, including various management levels

•Acquired and maintained understanding of issues affecting the organization and the finance industry.

Skills

Back Office Operations, Customer service, Communication skills, Computer literacy, Time management, English, Microsoft excel, Microsoft word, Documentation review, Bilingual

Education

•Master in System and Technology Management

Lindsey Wilson College • Louisville, Kentucky.

•Bachelor of Law (Human Rights) Osmania University • Hyderabad, Telangana

•Master in Commerce Osmania University • Hyderabad, Telangana

•Bachelor of Commerce and Information Technology Osmania University • Hyderabad, Telangana

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