Customer Service Data Entry
Resume:
LOVELY L.
ROBINSON
*********@*********.***
Birmingham, AL
Versatile Administrative Professional with over 15 years of experience, who applies exceptional organization, communication, and time management support to operational departments with the ability to oversee small and large administrative teams. Proficient in a range of computer applications and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet deadlines. A proactive problem-solver who gets the job done. Focused on ensuring efficient office operations through effective management methods.
EDUCATION
BVS Performance Classes
May 2003/Sept 2010
Bysis Solution Concept (Certificate) June 2003
Southern Junior College of Business (Diploma) - 1980
Southern Institute (Applied associate degree) – 1985
TECHNOLOGY SKILLS
Citrix
Data Entry Software
Oracle Software
Adobe Systems Adobe Acrobat
Windows Operating Systems 95-2000
Microsoft Office Systems
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft SharePoint
Microsoft PowerPoint
Microsoft Internet Explorer
Fiserv Software
Google Docs
Unisys Imaging Systems
Scheduling Software
Accounting Software
BancTec Systems (RAS)
NCR Sorter & Proof Machine
IBM Reader
SKILLS
Writing
Time Management
Active Listening
SKILLS CONT’D
Coordination
Speaking
Judgement and Decision Making
Monitoring
Complex Problem Solving
Reading Comprehension
Social perceptiveness
Instructing
Punctuality
Critical Thinking
10-key Speed and Accuracy
PROFESSIONAL EXPERIENCE
Wells Fargo Bank
Customer Success Specialist - Credit Card
01/09/2023-Current
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management.
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Ability to influence, educate, and connect customers to technology and share the value of digital banking options.
Good attention to detail and accuracy skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Basic Microsoft Office skills
Experience delivery results in a fast-paced, deadline driven environment.
Ability to quickly learn business operations and processes.
Excellent verbal, written, and interpersonal communication skills.
Ability to negotiate, influence, and collaborate to build successful relationships.
Ability to be flexible and adjust plans quickly to meet changing business needs.
Avenu Insights and Analytics- Audit Clerk
04/2022- 01/2023
Perform collection duties to secure outstanding tax liabilities.
Follow up on delinquent accounts and NSF payments with invoicing, collection calls, and processing correspondence.
Complies and sort documents/assessments for signature and review per uniform procedures.
Complete tasks by deadline.
Assist in research, resolve, and record problems.
Iberiabank – Repossession Clerk Specialist
11/2017 – 3/2022
Ensure all pre- and post-repossession notices are sent in accordance with local and state laws.
Assignment to approved repo agents to include tracking and follow up for timely location of the collateral.
Perform skip tracing when repo agent is unable to locate moveable for repossession.
Coordinating voluntary surrenders and the subsequent transport to the auto auction
Ensure proper coding is placed on the account once collateral is recovered.
Must be familiar with the sales process at the approved auto auctions (title requirements, bidding instructions, sale proceed requirements, etc.)
Disposing of repossessed collateral in a timely fashion through auto auctions
Ensure the timely receipt of all proceeds of sale.
Ensure all post disposition notices are sent in accordance with local and state laws.
When repossession activity is unsuccessful or not possible initiation and management of the replevin process
Ensures proper values are assigned to Repossessed Assets
Refer to management all inquiries regarding redemption.
Adhere to all Government Regulations and Iberiabank policies.
Wire Transfer Clerk
9/2013 – 11/2017
Processing all outgoing and incoming wire transfers (Domestic, International USD, and International Foreign Currency) for external and internal customers according to set policies and procedures.
Ensure compliance with all established Federal Regulations for Wire Transfers (OFAC, BSA/AML, Dodd-Frank, etc.)
Monitor the status of wire transfers throughout the business day to ensure deadlines are met.
Answer a high volume of incoming telephone calls on an ACD recorded line for wires.
Provide a high level of professional customer service.
Carries out specialized research to resolve problems and disputes through communication with other departments as necessary.
Performing end-of-day reconcilements
Investigates and researches suspicious or fraudulent claims in accordance with bank policy.
Recommends latest methods to improve departmental procedures.
Monitors laws and regulations to ensure compliance.
Maintains forecasted production to meet departmental goals.
Ability to perform all operational support duties of the Wire Transfer Department
Assists the Wire Transfer Manager as directed.
Citizens Trust Bank – Financial Services Supervisor
5/2006 – 6/2013
Identify, develop, and retain talent aligned with your current and future workforce needs.
Perform consistently and increase customer satisfaction.
Communicate all goals and objectives to other tellers and associates of the bank.
Establish and manage to an annual team performance plan that is aligned with the Bank's Competitive Path
Coordinate daily work activities of the bank tellers, as well as assigning new work duties to teller as required.
Clearly define and communicate individual performance goals.
Engage in regular one on one discussion, providing info Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management.
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Ability to influence, educate, and connect customers to technology and share the value of digital banking options.
Good attention to detail and accuracy skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Basic Microsoft Office skills
Experience delivery results in a fast-paced, deadline driven environment.
Ability to quickly learn business operations and processes.
Excellent verbal, written, and interpersonal communication skills.
Ability to negotiate, influence, and collaborate to build successful relationships.
Ability to be flexible and adjust plans quickly to meet changing business needs.
Servicing and formative feedback to support associate development and achievement of results.
Demonstrate commitment to building a diverse, inclusive, and civil work environment.
Prepare Subpoenas for Court Case by Getting All Documentation for Managers, Lawyers, President, and Vice President.
Wrote all procedures for employees and managers.
Citizens Trust Bank- Lead Items Processor
5/2003- 2/2006
Key appropriate information via computer (10 key) as required for sorter processing (i.e., amount, trans code, account, and center number)
Correct transactions accordingly (i.e., Interoffice Transfer Tickets/Member Corrections)
Process incoming transactions/work through scanners when needed.
Print and mail adjustment notices with appropriate documents Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management.
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Ability to influence, educate, and connect customers to technology and share the value of digital banking options.
Good attention to detail and accuracy skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Basic Microsoft Office skills
Experience delivery results in a fast-paced, deadline driven environment.
Ability to quickly learn business operations and processes.
Excellent verbal, written, and interpersonal communication skills.
Ability to negotiate, influence, and collaborate to build successful relationships.
Ability to be flexible and adjust plans quickly to meet changing business needs.
Verify balancing of branch runs to EOD reports.
Run/save daily reports and run closing reports.
Assist branches with error resolution/questions.
Follow all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including Bank Secrecy Act (BSA)
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