MICHAEL RAVITZKA

** ******* ******, #***, ********* MA 02138

ad4ufp@r.postjobfree.com

EXPERIENCE

Highly motivated technical pro with a passion for client satisfaction. Proven ability to analyze user needs, recommend solutions, and streamline processes through upgrades and service implementation. Experienced in project management, including planning and coordinating hardware/software/network gear deployments, defining scope and deliverables, and ensuring adherence to timelines. Adept at building strong relationships with clients and vendors. EMPLOYMENT

Boston Children’s PPOC, Boston, MA 2016 - Present

Field Engineer in Epic Infrastructure Environment

• Configured and deployed Cisco Meraki network infrastructure for multiple clients, ensuring optimal performance and security.

• Diagnosed and resolved technical issues for end users, resulting in decreased downtime and increased productivity.

• Collaborated with cross-functional teams, vendor and suppliers to implement software and hardware upgrades and system enhancements, improving overall system functionality.

• Provided on-site technical support and training to customers, ensuring seamless integration of new technology solutions.

Audiology Systems Inc., New England-based 2013 - Jun 2016 Audiology Diagnostic Equipment, Field Technical Support Lead Maintain customer loyalty by providing industry-leading service at each phase of the customer life cycle, from sales Support to product installation and after-sale, technical support.

• Provided pre and post-sale tech support, including scheduled and timed technical support for Medical practitioners throughout New England.

• Client point of contact for product HW and SW technical questions.

• Installed, maintained and troubleshot all proprietary and other devices.

• Provided electromechanical and computer based systems support.

• Provided customer on-site training.

• Software support and EMR migration, conversion.

• Network support and server build.

• Utilized SalesForce for scheduling, quoting and billing customers. Apex CoVantage Vermont 2011 - Nov 2012

VT RF Deployment Lead (project)

Built, deployed and acted as QC Gatekeepers in a SGS infrastructure (collectors and repeaters). Implemented Signal collectors/routers (Cell+Wireless LAN, WAN + DSL) throughout state of VT for GMP and CVPS.

• Liaised with end clients and supplier.

• Negotiated access rights with property owners.

• Built and installed Repeater and Gate Keeper equipment at identified locations.

• Ensured the proper installation, operation, and function of equipment.

• Used tools as required across installation, troubleshooting, reporting, and repair of electrical equipment.

• Tested Equipment for RF.

• Ensured integrity, safety, and accuracy of installations by checking for and reporting service requirements violations, conditions (i.e. grounds and irregular connections that might affect quality or continuity of service) and the proper functioning of the service's equipment.

• Performed Quality Audits on completed installations as required. OnForce, Lexington, MA 2009 – 2011

(Per Diem NE Based Field Tech Support)

Field Solutions, Minnetonka, MN

(Per Diem NE Based Field Tech Support)

• Assorted IT related Deployment Projects throughout the North East for fortune 500 companies such as TJ Maxx, Walmart, and McDonald’s.

Qualxserv, Tewksbury, MA 2006 – 2009

Field Enterprise Specialist (VT-Based) enterprise products with a focus on Dell and Hughes VSat Field Tech and Dell DCSE EFS certified

• Provided Technical Field Support for enterprise and consumer products for Dell in VT and adjacent states

(Hardware and Software).

• Provided Technical Field Support for Hughes Enterprise products (Communication).

• Planed and coordinated projects for equipment installations for Dell (Servers) and Hughes (Communications equipment).

• Hands-on installations and multi-disciplinary vendor coordination.

• Point person and SME for clients, and main contact for receiving and responding to project-related field requests, resolving issues in a timely manner.

• Developed and maintain strong relationships with clients and vendors. Rollouts.com, Chaska, MN

Infrastructure Team Lead and Tech Lead (NY-based) 2001 - 2006

• Lead Tech, Ahold USA, (Stop & Shop) IBM AIX RS/6000 server deployment and integration throughout the Northeast.

Perot Systems, Westbury NY

Network Security Analyst, Infrastructure Team Lead (NY-based) 2000 - 2001

• Supervised team of 4-6 network engineers supporting vendor deployment.

• Provided networking infrastructure for desktop deployment project.

• Reviewed and analyzed internal/external information, security management audits and procedures.

• Utilized auditing software for reporting and security implementations.

• Interacted with internal and external clients, refining procedures to ensure compliance. EDUCATION

• New York University, New York, NY 1997

Creating, Publishing and Maintaining a Web Server on the Internet

• Hunter College, New York, NY --- Psychology and Statistics 1991

• School Of Visual Arts, New York, NY --- Photography

• Parsons School of Design, New York, NY --- Photography CERTIFICATIONS

• Project Management Certification Seminar, PMI-TTC, Bushkill, PA 2010

• Dell Enterprise, DCSE EFS, Tewksbury MA 2008

• Hughes Enterprise Specialist, Tewksbury MA 2008

• Project Management Seminar, PMI-PSC, Westbury, NY 2001

• BINDVIEW, Comprehensive Product Seminar, NYC 2001

• Network Engineering and Data Communication, NYC 1999

• Certificate in Internet Technologies, NYU, NY 1997

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