Douglass Swihart

ad4ufa@r.postjobfree.com

Tel: 260-***-****

Work Experience

Panoramic, Inc.

Service Manager (May 2021 – April 2023)

Manager of the Service Department

● Manage the service department team of 5 people

● Responsible for servicing all 50 states and international locations

● Dispatch appropriate technicians for emergency and non-emergency calls

● Maintain detailed records for equipment both working and non-working

● Ensure accurate and detailed records for customer accounts

● Test and maintain company equipment

● Operate and maintain all company issued equipment

● Ensure the health and safety of my technicians while traveling to the location, while on-site and returning from dispatched assignments

● Created and enforced Panoramic's Corporate Compliance Polices

● Ensure detailed knowledge of Panoramic's Service Department polices and procedures

● Promote Panoramic's Health and Safety programs

● Restoring service accounts that have been disconnected for various reasons

● Working directly with doctors, office staff and technicians by email or telephone AccuTemp Products, Inc.

Technical Service Representative (March 2018 – Furloughed March 2020) Provide technical support and warranty administration for customers and repair service personnel.

● Assist customers and service personnel in all 50 States, Canada, Europe and Mexico with technical support, repair and service guidance with equipment

● Extensive data entry creating different spread sheets, charts and graphs for warranty and service departments costs and profits

● Expert at MS Office software and programs

● Dispatch appropriate service techs for warranty and non-warranty equipment repair

● Complete and assist customer with warranty administration paperwork for equipment purchased

● Read and understand electrical schematics for equipment being repaired

● Follow troubleshooting guides for specific equipment

● Advise customer of requirements needed for installation

● Extensive phone and internet assistance receiving 50 – 75 calls and requests per day

(May 2021 Current) - Consultant 2023

Provide technical support and warranty administration for Service Manager and Consultant

Service Manager and Consultant

Work Experience

Service Department Manager and Consultant

Douglass Swihart

ad4ufa@r.postjobfree.com

Tel: 260-***-****

Field Technician Supervisor

Enterprise Consulting Solutions, Inc. (June 2014 – Mar. 2018) Travel to and from medical facilities arriving on time prepared to work and in professional appearance. Retrieve paper and electronic medical record charts at various medical facilities using company provided equipment. Upload scanned and EMR medical records to secure server using encrypted flash drive and laptop computer. Manage team of 10 technicians traveling from site to site in all 48 lower states. Protecting and safeguarding PHI at all times

● Extensive knowledge of medical records and terminology

● Excellent computer skills capable of utilizing various EMR systems

● Ability to work independently

● Available to travel for both long and short-term assignments Paramedic/Emergency Dispatcher

Community EMS, South Bend, Indiana (Nov 1995 – May 2022)

● 911 Certified Emergency Dispatcher

● State of Indiana EMT and Paramedic certification

● Emergency Vehicle Operations Control (EVOC) instructor

● Responsible for emergency and non-emergency calls

● Giving detailed medical directions to the 911 caller for assistance prior to EMS arrival

● Entering and maintaining permanent records for the State of Indiana

● Dispatch Supervisor

● Ensuring all communications equipment are always online

● Tracking all 911 calls for emergency and non emergency calls

● Dispatch Fire Dept. EMS, and Police personnel for 911 emergencies and non-emergency

● Ensure safety for all emergency personnel responding to 911 calls and non-emergency calls for service

Education

COVID-19 Contact Tracing Course

Johns Hopkins University, Baltimore, MD (May 2020) Medical Transcription, Billing & Coding

Allied Schools, Laguna Hills, California (Jan 2005 – Jan 2006) Bachelor of Science

Saint Francis University, Fort Wayne, Indiana (Aug 1994 – May 1998)

(Nov. (Nov. 1995 1995 - Current) - Present) - Maintain License Douglass Swihart

ad4ufa@r.postjobfree.com

Tel: 260-***-****

Certifications

● Certified Emergency Medical Dispatcher (1995 – Present)

● State of Indiana Paramedic Certification (1995 – Present)

● State of Indiana E.V.O.C. Instructor Certification (1995 – Present

● Certified Medical Transcriptionist (Jan 2006 – Present)

● Professional Association of Healthcare Coding Specialists (PAHCS) - Member

● ICD-9 & ICD-10-CM Certified

● BONET Certification for Hemodialysis Technician (2007 – Present)

● Phlebotomist Certification BONET (2007 – Present)

● Medical Assistant (2007 – Present)

● Advanced CPR/First Aid – American Red Cross (2013 – Present)

● State of Indiana Firefighter I/II (1998 – Present)

● Covid-19 contact tracing (May 2020 - Present)

● Certified Professional Coder (Jan. 2006 - Present)

● Certified Medical Billing Specialist (Jan 2006 - Present) References available on request

Medical Assistant (2002 Present)

Advanced CPR/First Aid American Red Cross (1992 Present)

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