Customer Service Administrative Assistant

English - C*

Spanish - Native

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**************@*******.***

LinkedIn Profile

Valencia, Patraix, Spain

C O N T A C T

A B O U T M E

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

Customer Service

Data base management

Reports and minutes management

SAP Business One

Basic knowledge of accounting

Advanced GSuite and MS Office Excel,

Word and Power Point

Multi-line phone proficiency

Project planning

Meetings scheduling and calendar

management

Events coordination

Professional with three years of experience in administrative and HR roles with a proven track record of providing exceptional customer service in fast-paced environments. Offering great attention to detail and strong decision-making skills to manage multiple simultaneous tasks and projects. With a high sense of commitment, where I focus on going the extra mile in all my functions.

Currently looking for opportunities within the aforementioned areas where I can offer solutions and perform effectively in independent or team environments. L A N G U A G E S

A M E L I A C O R D E R O

E X E C U T I V E A S S I S T A N T / R E C E P T I O N I S T Administration and HR Analyst

Miniño Attorneys (Dominican Republic) 2019-2020

General support to employees throughout their entire time at the company. Manage talent processes: hiring, onboarding, evaluations, development, and offboarding. Ensure correct compliance with workplace safety regulations. Maintenance and updating of databases of HR clients, suppliers and other agents related to the department.

Purchasing management, request tracking, expense control and department invoices. Coordination and organization of corporate events. Nationality: Spanish and Dominican

Receptionist and HR Assistant

Provided top tier custumer support to employees and visitors. Preparation of reports and maintenance of the database and records. Paperwork management, filing, mail ordering and office organization. Handling a high volume of phone calls and email inquiries. Management of executive calendars, scheduling meetings and appointments and coordinating travel to optimize time.

Processing of employee different types of leaves to upload in the HR system. Coordination of staff meetings and management of labor relations. Handling confidential and sensitive information with discretion and tact. Eaton Corporation (Dominican Republic) 2019 - 2020 Recepcionist/Administrative Assistant (Temporary)

Opening and closing the premises.

In charge of the reception area, visitors, and telephone switchboard. Supporting the commercial management of the clinic's medical treatments. Managing schedules and medical appointments. Handling parcels, invoicing, and payments.

Cleaning control, maintenance, and inventory of office supplies.. Dorsia Clinics (Valencia, Spain) Nov 2023

Recepcionist/Administrative Assistant (Temporary)

Receptionist in charge of reception area, visitors, meetings, telephone switchboard, and emails.

Oversee administrative tasks for smooth office operations. Supporting other departments such as sales (Customer Service), accounting

(Invoicing), and after-sales (Issue resolution).

Management of social media networks, website posts. conferences, and travel arrangements, including video and phone conferences. Maintain inventory, oversee office maintenance, and purchase supplies. Updating databases for market research and report creation. Grupo Atica (Valencia, Spain) Dec 2023 - Feb 2024

Santo Domingo Technological Institute

International Business Administration

2015-2019

Bachelor

GPA 3.5

CMI Business School

Master in Human Resources and Organizational

Management

2022 - Paused.

Madrid

Administrative Management

Official Chamber of Commerce, Industry,

Services, and Navigation of Valencia

2023

Valencia

Social Security Procedures Salaries and

Contracts

SEPE (Public Employment Service)

2024 - In progress

Valencia

Recepcionist (Temporary)

In charge of the reception area and telephone switchboard. Management of corporate mail.

Visitor management.

Grupo Segura (Paterna, Valencia, Spain) Oct 2023

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