Customer Service Call Center
Resume:
Angela Berry
**************@*****.***
WORK EXPERIENCE
Parker County Jail
JOB TITLE: Asst Kitchen Manager
DATES WORKED: 11/2021- present
JOB DUTIES & RESPONSIBILITIES: Overseeing inmates to cook food, ensure menus are accurate, get a accurate count of inmates in jail, make sure the diet trays are correct, unlock doors, make sure nothing gets stolen.
FEMA Call Center
JOB TITLE: Emergency Management Specialist
DATES WORKED: 12/2023-02/2024
JOB DUTIES & RESPONSIBILITIES: Customer service, call taking, ensuring disaster victims get applications processed.
TDCJ
JOB TITLE: Parole Officer II
DATES WORKED: 11/2020- 12/2023
JOB DUTIES & RESPONSIBILITIES: Client assistance, overseeing parolees, conducting field, home, office visits, urinalysis tests, yearly TRASs reviews/tests.
General Motors (GM)
JOB TITLE: Assembly Line Worker
DATES WORKED: 03/2021-09/2021
JOB DUTIES & RESPONSIBILITIES: Putting accessories on the SUVs in the Arlington plant, on the assembly line, teamwork.
FedEx Express
JOB TITLE: Material Handler
DATES WORKED: 10/2020-11/2021
JOB DUTIES & RESPONSIBILITIES: Unloading/loading cans, loading/unloading planes, scanning packages.
USPS
JOB TITLE: Mail Handler Assistance (MHA)
DATES WORKED: 04/2020- 10/2020
JOB DUTIES & RESPONSIBILITES: Sorting, processing, scanning mail, magazines, packages, customer service, teamwork.
Margaritaville Casino & Resort
JOB TITLE: Dual- Rate Supervisor
DATES WORKED: 10/2019-10/2020
JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge, overseeing dealer payouts, customer interactions.
United States Census Bureau
JOB TITLE: Field Representative
DATES WORKED: 12/2016-05/2021
JOB DUTIES & RESPONSIBILITES: Customer service, going to do surveys on a government issued laptop, conducting home/filed visits.
FedEx Express
JOB TITLE: Courier/Package handler
DATES WORKED: 01/2018-12/2019
JOB DUTIES & RESPONSIBILITIES: Customer service, scanning, loading, unloading, delivering packages.
USPS
JOB TITLE: ARC (Assistant Rural Carrier)
DATES WORKED: 12/2016-01/2018
JOB DUTIES & RESPONSIBILITIES: Customer service, scanning packages, delivering amazon packages.
Margaritaville Casino & Resort
JOB TITLE: Casino Dealer
DATES WORKED: 07/2016-10/2017
JOB DUTIES & RESPONSIBILITES: Customer service, cash handling, game knowledge.
WK Medical Center
JOB TITLE: Patient Access Representative
DATES WORKED: 03/2014-02/2017
JOB DUTIES & RESPONSIBILITIES: Patient care, running insurances, collecting copayments, upholding HIPPA laws, patient interactions.
Sam’s Town Casino
JOB TITLE: Dealer
DATES WORKED: 03/2009-06/2014
JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge.
St. Matthew Direct Care Services
JOB TITLE: Private Sitter
DATES WORKED: 05/2013-01/2016
JOB DUTIES & RESPONSIBILITIES: Patient care, taking them too & from drs. Appts, giving them meds.
Fresenius Medical Center
JOB TITLE: Patient Care Technician
DATES WORKED: 09/2008-04/2014
JOB DUTIES & RESPONSIBILITIES: Patient care, phlebotomy, disinfecting machines
Boomtown Casino
JOB TITLE: Dealer
DATES WORKED: 03/2007-09/2008
JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge.
Alltel Communications
JOB TITLE: CSR
DATES WORKED: 04/2007-05/2008
JOB DUTIES & RESPONSIBILITIES: Customer service, taking calls, selling cell phones & accessories, adding features to the accounts.
El Dorado Casino
JOB TITLE: Dual- Rate Dealer
DATES WORKED: 08/2005-03/2007
JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge, overseeing dealer payouts, & dealer/guest interaction.
Horseshoe Casino
JOB TITLE: Dealer
DATES WORKED: 03/2005-06/2005
JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge.
Isle of Capri Casino
JOB TITLE: Dealer
DATES WORKED: 02/1996-03/2005
JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge.
EDUCATION
SCHOOL NAME: Wiley College
YEARS ATTENDED: 2017-2019
DEGREE: Bachelors in Criminal Justice w/a Administration minor
SCHOOL NAME: Southern University- Shreveport
YEARS ATTENDED: 2010-2014
DEGREE: Associates in Applied Science
CERTIFICATIONS & LICENSES
Certificate in Medical Coding
Certificate in Phlebotomy
LANGUAGES
English only
REFERENCES
Adrian Carpenter 713-***-****
Angelia Williams 318-***-****
Adrian Lee 318-***-****
Awards received
Phi Theta Kappa National Honor Society
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