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Customer Service Call Center

Location:
Fort Worth, TX
Posted:
April 07, 2024

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Resume:

Angela Berry

682-***-****

ad4ud0@r.postjobfree.com

WORK EXPERIENCE

Parker County Jail

JOB TITLE: Asst Kitchen Manager

DATES WORKED: 11/2021- present

JOB DUTIES & RESPONSIBILITIES: Overseeing inmates to cook food, ensure menus are accurate, get a accurate count of inmates in jail, make sure the diet trays are correct, unlock doors, make sure nothing gets stolen.

FEMA Call Center

JOB TITLE: Emergency Management Specialist

DATES WORKED: 12/2023-02/2024

JOB DUTIES & RESPONSIBILITIES: Customer service, call taking, ensuring disaster victims get applications processed.

TDCJ

JOB TITLE: Parole Officer II

DATES WORKED: 11/2020- 12/2023

JOB DUTIES & RESPONSIBILITIES: Client assistance, overseeing parolees, conducting field, home, office visits, urinalysis tests, yearly TRASs reviews/tests.

General Motors (GM)

JOB TITLE: Assembly Line Worker

DATES WORKED: 03/2021-09/2021

JOB DUTIES & RESPONSIBILITIES: Putting accessories on the SUVs in the Arlington plant, on the assembly line, teamwork.

FedEx Express

JOB TITLE: Material Handler

DATES WORKED: 10/2020-11/2021

JOB DUTIES & RESPONSIBILITIES: Unloading/loading cans, loading/unloading planes, scanning packages.

USPS

JOB TITLE: Mail Handler Assistance (MHA)

DATES WORKED: 04/2020- 10/2020

JOB DUTIES & RESPONSIBILITES: Sorting, processing, scanning mail, magazines, packages, customer service, teamwork.

Margaritaville Casino & Resort

JOB TITLE: Dual- Rate Supervisor

DATES WORKED: 10/2019-10/2020

JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge, overseeing dealer payouts, customer interactions.

United States Census Bureau

JOB TITLE: Field Representative

DATES WORKED: 12/2016-05/2021

JOB DUTIES & RESPONSIBILITES: Customer service, going to do surveys on a government issued laptop, conducting home/filed visits.

FedEx Express

JOB TITLE: Courier/Package handler

DATES WORKED: 01/2018-12/2019

JOB DUTIES & RESPONSIBILITIES: Customer service, scanning, loading, unloading, delivering packages.

USPS

JOB TITLE: ARC (Assistant Rural Carrier)

DATES WORKED: 12/2016-01/2018

JOB DUTIES & RESPONSIBILITIES: Customer service, scanning packages, delivering amazon packages.

Margaritaville Casino & Resort

JOB TITLE: Casino Dealer

DATES WORKED: 07/2016-10/2017

JOB DUTIES & RESPONSIBILITES: Customer service, cash handling, game knowledge.

WK Medical Center

JOB TITLE: Patient Access Representative

DATES WORKED: 03/2014-02/2017

JOB DUTIES & RESPONSIBILITIES: Patient care, running insurances, collecting copayments, upholding HIPPA laws, patient interactions.

Sam’s Town Casino

JOB TITLE: Dealer

DATES WORKED: 03/2009-06/2014

JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge.

St. Matthew Direct Care Services

JOB TITLE: Private Sitter

DATES WORKED: 05/2013-01/2016

JOB DUTIES & RESPONSIBILITIES: Patient care, taking them too & from drs. Appts, giving them meds.

Fresenius Medical Center

JOB TITLE: Patient Care Technician

DATES WORKED: 09/2008-04/2014

JOB DUTIES & RESPONSIBILITIES: Patient care, phlebotomy, disinfecting machines

Boomtown Casino

JOB TITLE: Dealer

DATES WORKED: 03/2007-09/2008

JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge.

Alltel Communications

JOB TITLE: CSR

DATES WORKED: 04/2007-05/2008

JOB DUTIES & RESPONSIBILITIES: Customer service, taking calls, selling cell phones & accessories, adding features to the accounts.

El Dorado Casino

JOB TITLE: Dual- Rate Dealer

DATES WORKED: 08/2005-03/2007

JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge, overseeing dealer payouts, & dealer/guest interaction.

Horseshoe Casino

JOB TITLE: Dealer

DATES WORKED: 03/2005-06/2005

JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge.

Isle of Capri Casino

JOB TITLE: Dealer

DATES WORKED: 02/1996-03/2005

JOB DUTIES & RESPONSIBILITIES: Customer service, cash handling, game knowledge.

EDUCATION

SCHOOL NAME: Wiley College

YEARS ATTENDED: 2017-2019

DEGREE: Bachelors in Criminal Justice w/a Administration minor

SCHOOL NAME: Southern University- Shreveport

YEARS ATTENDED: 2010-2014

DEGREE: Associates in Applied Science

CERTIFICATIONS & LICENSES

Certificate in Medical Coding

Certificate in Phlebotomy

LANGUAGES

English only

REFERENCES

Adrian Carpenter 713-***-****

Angelia Williams 318-***-****

Adrian Lee 318-***-****

Awards received

Phi Theta Kappa National Honor Society



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