Customer Service, Product development, web design & everything else Tu
Resume:
KIANNA ALCUTT
Excited to start working again!
Oakland, CA 94606
************@***.***
I've been not working too much for the last 3 years to raise my daughter, but I am so eager to start back up again! I truly know that I am a great asset to any team! I have so much experience in so many different fields of work. The main one being having my own business I created all on my own and have been for 2 years now, so I am very skilled at customer service and meeting customers needs as well as knowing how to keep them return customers and professionally address and handle problems that are sure to arise.
The areas of work I'm looking to work in are customer service (preferably via virtual assistance, answering phones & e-mails) working remotely would be a plus. I'm also interested in Administrative work. I've always loved that type of work. Very tech savvy, smart, professional with excellent grammar, punctuation and spelling. Very Familiar with MS office, google docs, spreadsheets etc. I know how to set up appointments properly and truly thrive in busy environments.
I am also interested in working security as well and will have obtained my guard card soon. I have warehouse experience as well from being a Tesla employee for a while. In addition I have expert writing, reading and mathematical skills. I've even worked at a grocery store! I am a highly talented and well-rounded individual who can adapt to any job and any situation. I'm not picky and I will be forever grateful to whoever decides to bring me on as a new addition to the team!
I have a very calm, patient, obedient, responsible, respectful and intelligent woman who knows what she wants and what I can offer as well.
If any employees come across my profile and take the time to read this bio, I just don't see how someone couldn't be intrigued by it. There is so much more I am good at, and if it's something new to me, I truly enjoy learning new things and catch on to new teachings and training much quicker than the average person.
I truly look forward to speaking with some new interested employers very soon and I would be more than happy to start working the next day!
Feel free to send me a message here (I check multiple times a day) or send an e-mail or even call! Thank you for your time & looking forward to speaking soon, KIANNA ALCUTT
Willing to relocate to: San Leandro, CA - San Francisco Bay Area, CA - Concord, CA Authorized to work in the US for any employer
Work Experience
Fit Expert (Certified)
Road Runner Sports - Berkeley, CA
January 2023 to Present
I do a mix of amazing customer service and care and scientifically processing each customers feet to provide them with customized soles designed just for them as well as finding them the perfect shoe for their needs and/or pains they might be having. Extremely different from “just working at a shoe store” Self Employed
Le Princess Beauty - California
October 2019 to Present
I created my own skincare line which means I do all the product creation, advertisement, web design, customer service, shipping & handling, order fulfillment, administrative duties, organizing, e-mails and phone operating, overseas supply orders, scheduling meetings and trips, social media, photography and much more. All out of pocket, hence the reason I am looking for a full time job because this is something part-time I do simply for the love of it.
Production Associate
Tesla Fremont Factory - Fremont, CA
October 2021 to December 2021
HELPING PUT CARS TOGETHER OVERNIGHT
Education
Some College in Business
Post University
September 2015 to March 2016
Skills
• Warehouse Experience
• Direct sales (4 years)
• Order Picking
• Upselling (4 years)
• Order fulfillment
• Cash management (4 years)
• Sales administration (2 years)
• Administrative experience (8 years)
• Customer service (3 years)
• Customer support (3 years)
• Cashiering (1 year)
• Self employment (4 years)
• Facebook Advertising (4 years)
• Microsoft Word (5 years)
• Microsoft Office (5 years)
• Multi-line phone systems (3 years)
• Phone etiquette (4 years)
• Writing skills (9 years)
• Agency management (5 years)
• Proofreading (6 years)
• attention to detail (5 years)
• CRM software (1 year)
• Technology sales (6 years)
• Upselling (4 years)
• Communication skills (8 years)
• Sales (4 years)
• Facebook Advertising (2 years)
Certifications and Licenses
Administrative Assistant
May 2013 to Present
I went to school to get me certificate in Admin. assistance and was at the top of my class. Assessments
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse safety — Familiar
December 2022
Using safe practices in a warehouse setting
Full results: Familiar
Call center customer service — Familiar
December 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Written communication — Familiar
December 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Scheduling — Familiar
December 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Working with MS Word documents — Proficient
December 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Basic computer skills — Familiar
December 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Bookkeeping — Familiar
December 2022
Calculating and determining the accuracy of financial data Full results: Familiar
Filing & organization — Familiar
December 2022
Arranging and managing information or materials using a set of rules Full results: Familiar
Verbal communication — Familiar
December 2022
Speaking clearly, correctly, and concisely
Full results: Familiar
Security guard skills — Proficient
December 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Front desk agent (hotel) — Familiar
December 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Familiar
Administrative assistant/receptionist — Familiar
December 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Data entry: Attention to detail — Completed
December 2022
Maintaining data integrity by detecting errors
Full results: Completed
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Familiar
January 2023
Responding to customer situations in a retail setting Full results: Familiar
Cooking skills: Basic food preparation — Highly Proficient January 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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