Customer Service High School
Resume:
ARLEENE ANYARA ADORNO HIDALGO
***** **** *********, **, *****
EMAIL: ***********@******.***– 206-***-****
PERSONAL INFORMATION
Status: marriage
I.D.: 8-722-326
Passport: Panamanian/North American
Day of Birth: 13 of October 1978
Age: 45
LANGUAGES
Spanish
English
ACADEMICS
University of Panama
Lic. Derecho y Ciencias Politicas
University of Panama
Technical on English
Bella vista high school
Bachiller en letras
First cycle
Lic. Bernando Lombardo
Primary school
Colegio bilingüe
WORK EXPIRIENCE
CARRIZO SPRINGS
Resident aide
Krucial staffing
July 2019 to may 2020
ALASKA GLACIER SEA FOOD
Food processor
June 2020 to October 2009
QUETZAL GENERAL CONSTRUCTION
Construction assistance
October 2020 to april 2022
ESSEX PROPERTY TRUST
Maintenance tech
April 2022 still working
Aventus
Supervisor
Retention and customer service
June 2019 to october 2019
SKY SECURITY EVENTS
Customer service
Security assistace
Feb 2018- july 2018
ITS PANAMA
Sept 2017- jan 2018
Customer service
Account receivable
SITEL PANAMA
Sept 2016- dec 2016
Account receivable
Customer service
MUNDO INOXIDABLE S.A
Customer service
Sales
HOTEL WESTIN PLAYA BONITA
2014- 2015
6 months
Customer services
I2C PANAMA
2009- 2011 / 1 year and 2 months
Customer services operation supervisor
Evaluations meeting with the clients to review the improve of the agents and the company Train the new members of the team in matters of the phone customers service Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand
Minimize call escalations through effective coaching and support Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job
Communicates business strategies and result to CSRs. Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals.
Facilitate effective and support team relationship Resolve operational and interdepartmental problems quickly. Provide timely feedback to the management team on customer trends, issues and needs. Facilities accurate credits and adjustments.
Ensure compliance of the company’s policies get to the goals. Coordinate staff schedule.
Make operational reports.
Human resources reports.
Weekly reports.
Management reports
Make daily and month reports of the company’s procedures and staff progress. Monthly coaching and monitoring of the company’s. staff. Take escalation calls to handle the customer’s concerns and to provide service satisfaction Recruiting interview for new staff evaluated their knowledge and professionalism also their interest and commitment to the company and its needs. PANAMA CHATTER
2009
6 months
Webs page sales
Offer the web page to the customers.
Explain the benefits of the products
Update all the customers that already have the service INTERFACE TECHNOLOGIES INC.
Sales agent
2 month
Call the customers to offer the product.
Be pending of the customer that user products when they going to needed. Ensure financial record are current and update and there is a reporting system in place. Keeping record of all the financial transaction in business and reconcile the account to make sure they balance every month
EQUIPOS Y OBRAS S.A
Assistant
3 month
Assistance with the accountability
Marking payroll
Achievement
PERSONAL SKILL
Punctuality
Quick learning
Multitasking
Microsoft office: excel, power point, outlook, word, publisher Opera system
Avaya
B grade self defense course
self defense course
PERSONAL REFERENCES
Andrea Perez
Salvador peña
Contact this candidate