ANJALI CHHABRIA

**** ******** **** **,

Duluth, GA- 30096.

Phone: 404-***-**** (Cell)

Email: ad4uce@r.postjobfree.com

Summary

To work for an organization that facilitates an environment for serving customers most effectively, and promotes learning and self - growth.

Education

Secondary School Certificate - Mumbai University1997-2002

Bachelor of Commerce - Mumbai University Higher Secondary School Certificate - Mumbai University

Key Strengths:

Leadership, Project Management and Coordination; Strong communication skills —written and verbal; Strong Customer service and relationship management skills, high interpersonal skills; team player; Proficient in computer sl iIIs including MS office (Word, Excel, power point).

Core capabilities:

High achiever, hard worker - dedication and commitment to work, organization and management sl iIIs, inquisitive, keen and quicI learner, open to suggestions and new ideas, ability to adapt to the new and ever changing environment.

Skills:

IATA Qualified Foundation course holder

Basic Airport Handling — Jet Airways

Certified Customer Service Representative — WIPRO SPECTRAMIND/JetAirways Microsoft Windows and Excel

Professional Experience

American Cyber Systems (ACS) — Duluth, GA March 2022 — Present

Recruiter – Retail and Banking accounts.

Sourced and screened candidates for open IT positions, utilizing job boards, social media, and referrals to identify qualified candidates.

Coordinated and scheduled interviews between candidates and hiring managers, ensuring that all parties had the necessary information and materials for a successful interview process.

Conducted background and reference checks on potential candidates, verifying their employment history, education, and professional credentials.

Maintained accurate and up-to-date candidate and job information in the applicant tracking system, ensuring that data was organized and easily accessible for reporting and analysis.

Provided excellent customer service to both candidates and hiring managers, responding promptly to inquiries and providing regular updates on the status of open positions.

American Cyber Systems (ACS) — Duluth, GA May 2016 — February 2022

Executive Admin Asst./Business Operations Specialists

Oversaw daily operations of the office, ensuring that all administrative tasks were completed in a timely and accurate manner.

Analyze the business current operations, identifying customer’s needs, creating reports, develop improvement plans and assist departments in implementing changes.

Obtain data through various means such as direct observation, sales reports, employee feedback and manager feedback to be used by upper management and employees accordingly.

Oversaw daily operations of the office, ensuring that all administrative tasks were completed in a timely and accurate manner.

Provided comprehensive administrative support to executive leadership, managing calendars, scheduling appointments, and handling travel arrangements.

Maintained confidential files and documents, ensuring that sensitive information was protected and only accessible by authorized personnel.

Coordinated and facilitated meetings and events, including managing logistics, creating agendas, and preparing presentation materials.

Conducted research and analysis to support decision-making, compiling data and preparing reports on a variety of topics.

Managed communications on behalf of executives, including responding to emails and phone calls, drafting correspondence, and preparing presentations.

Hair Images, Inc. - Atlanta, GA January 2014 — April 2016

Salon Manager

Oversee cosmetology-related services and ensure that the salon is clean, organized and well- staffed.

Managed a team of 8-10 beauty stylists including scheduling appointments and making sure appointments are taken on time.

Developed and implemented marketing strategies that increased the client base through social media campaigns and referral programs.

Coordinated training programs for staff, providing ongoing education in the latest industry trends and techniques to maintain high levels of service delivery.

Managed payroll and financial reporting, tracking revenue and expenses to ensure profitability.

Fostered positive relationships with clients, addressing concerns and providing personalized service to build loyalty and generate repeat business.

Grandeur Management - Myrtle Beach, SC. November 2011 - January 2014

Hospitality Manager

Handled Grandeur Exchange’s international participants who are enrolled in GE program. & Managed day to day activities of employees.

Observed the performance and conduct reviews and evaluate with assistance from the International Recruitment Manager.

Managed the cultural exchange events in Grandeur hotels and helped the event management hotel staff and Grandeur Q1 participants. Assisted in making budgetary recommendations for the show.

Worked on hotel and property management system such as Fidelio, Encore, MSI and Profit Manager.

Attended the periodic reviews with international professors who send trainees to Grandeur the hotels chain.

Co-ordinated the cultural exchange programs by selecting and recruiting foreign nationals to come to US with the assistance from the International Recruitment Manager.

Beyond Management, Atlanta, GA March 2009— November 2011

Hospitality Manager

Managed Beyond exchange international participants who are currently enrolled in BE program.

Handled the day to day activities in Beyond hotel, schedule employees, observe performance and conduct reviews and evaluation with assistance from International Recruitment Manager.

Managed the cultural exchange events in Beyond managed hotels, coordinate the event management with hotel staff and Beyond Q-1 participant5 and make budgetary recommendations for the show.

Responsible for reviewing the daily checklist of Beyond hotel staff and international interns. Fi Trained staff members for the GHE Hotel properties and trained members on the Property

Management System such as Fidelio, Encore, MSI and Profit Manager.

Conducted periodic reviews with international professors who send trainees to Beyond hotels.

DAYS INN - Norcross, GA July 2007 — December 2008

Front Desk Officer

Served as the first point of contact for ali customers over phone or in person

Managed the front desk reception including check-ins and check- outs, answering queries and serving customers.

Oversee housekeeping staff; providing management oversight to houseI eeping department by helping prepare the housekeeping check —lists, ensuring cleaning up and servicing of guest rooms as per standards.

Prepared activity reports for senior management outlining key tasks undertaken on a daily basis.

Oversee and managed finances through bookkeeping, maintaining accounts, cash flow and ledgers for the hotel.

Coordinated with various units and staff in the hotel such as finance and billing, housekeeping, food and beverage units.

Jet Airways PVT. LTD, Commercial Based Airline - India March 2005 - July 2007

Customer Associate

Responsibilities included: answering passengers queries, checking in passengers, guiding them, sending reports, preparing pre flights, connecting international passengers on domestic flights and vice-versa within short span of time, charging excess baggage as per company standards.

Reserve seats for passengers — infants, unaccompanied minors, on wheelchairs, on stretchers, for gold, platinum passengers, making sure that they are serviced equally and maintaining proper service standards.

Coordinated the team and handling customer care. Handled arrivals, boarding of flights.

Handled telephones- send important messages to various destinations.

Helped the passengers to connect on to their onward flights by doing ramp to ramp transfers. Managed service control and completing the flights on time.

Made regular boarding and arrival hall announcements as and when allocated. Performed thru check-ins.

Kale Travel Consultancy - Mumbai, India October 2004 — March 2005

Prorator

Responsibilities include processing airline documents, entering ticket entries, processing and prorating them.

Write rejection memos against various airlines by prorating the documents (lnterline bills).

Wipro Spectra mind Services, LTD. - Mumbai, India December 2002 - July 2004

Customer Service Associate – American Express account.

Responsibilities included: handling accounts of customer posting charges and waiving write offs, delinquent fees, over charges. Processing credit balance transfer fees, adding additional card members, closing accounts, helped customers to redeem their points.

Monitored quality calls for the team and set up measures to improve and to achieve the business target plan. Planned various events.

Achieved 100% targets for the team by maintaining decision quality, handling efficiency and health compliance.

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