Operations Manager Customer Service
Resume:
Tracey Jordan rodriguez
Tracey Jordan Rodriguez
Winter Springs, FL 32708
ad4uc7@r.postjobfree.com
1. SUMMARY Quality-driven executive operations manager focused on keeping business agile and efficient in changing market conditions. Offering 40 plus years of vast experience hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.Determined individual who accomplishes results with an successful track record of high responsibilities. 2. SKILLS I worked as a C- level executive, Focusing on Policies in leadership skills, critical thinking skills, conflict management skills, decision-making, skills, interpersonal skills, strategic thinking skills . I’m also a team player with strong negotiating skills dealing with Policies and Procedures.Goal Setting and experience with opportunity for career growth. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior executive Housekeeper
Cape Crossing Resort - Fl
August 2023 to Present
. As a department head, directs and works with housekeeping management team and associates to successfully execute all housekeeping operations; strives to continually improve guest and associate satisfaction and maximize the financial performance of the department Safety meetings week Investigating and addressing complaints regarding poor cleaning service.
• Providing training to all staff.
• Issuing cleaning supplies and equipment to cleaning staff as needed
• Performing various cleaning duties in instances of staff shortage
• The ability to multitask.
• Addressing organizational and time management skills.
• Exceptional customer service skills.
• Have effective communication skills.
• Payroll, inventory, ordering supplies
• Knowledge on all floor equipment and special projects.
• Create maintenance work orders in our property management system.
• Check for and report damages within units prior to next guest arrival.
• Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use con
• Check guest rooms and visitations daily to ensure that both Guest Room Attendant (GRA) and Supervisors are consistent in meeting departmental goals and objectives Operations Manager
Amazon.com - Orlando, FL
June 2020 to August 2023
Overseeing floor crew 300 plus janitorial cleaning crew overseeing pallets for Mco airport. Directing day-to-day operations, payroll management scheduling Wash boards that control headcount daily,Audits every week,training in safety every week and inventory control,deliver positive customer service implementing effective assurance through subcontractor to customer with daily meeting providing and devised Improvement and plan to achieve goals on a daily basis. EXPERIENCE Director of Operations Manager
Lake County Government Center - Lake County, FL
August 2017 to September 2020
• BILL SOUFROUNT VICE PRESIDENT GREAT REFERENCE 407-***-****)
• LAKE COUNTY Facility supervisor CHUCK DEAL352-***-****)
• Have bi-weekly inspections
• Managed scheduling, training and inventory control.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Manage job sites
• Interact with customers and ensure customer satisfaction
• Upsell additional services and products
• Manage service schedules
• Supervise staff on job sites
• Ensure tasks are completed timely
• Enter customer data and update existing records
• Submit and follow up on job orders
• Assist cleaning staff with daily tasks
• Assist with HR functions
• Maintain equipment
• Assist with the recruitment process
Operations Manager
Orange County Government/Seminole County Government - Orlando, FL August 2015 to August 2017
• BILL SOUFROUNT VICE PRESIDENT 407-***-****) GREAT REFERENCE
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• ted guidelines (wages, operational supplies etc.)
• Ensure the cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis.
• Ensure that all calls received by customers are dispatch and are being handled in a expedient manner along with the proper follow-up to ensure that levels are being achieved and are being fulfilled Housekeeping Director
Westgate Resorts/spa - Orlando, FL
March 2010 to August 2015
• Worked As a C- level executive
• Manages housekeeping functions and staff to ensure hotel guest rooms, public space and associate areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation Facilities and, if applicable, Laundry Operations.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Reviewed employee performance and devised improvement plan to achieve goals. conducted administrated payroll adhering to guidelines documenting and recording employees hours annual incenses and bonuses analyze and improved departmental operations results in decreased turnover rates.Complete audits,payroll,weekly meetings Involving safety concerns and. Providing good customer skills.
• Conduct spot checks on housekeepers.
• Conduct final inspection on all deep cleans.
• Help monitor/control linen inventory
• Organize a plan to mitigate linen loss
• Immediately report any maintenance issues or safety hazards to management for immediate attention.
• Create maintenance work orders in our property management system. Director of Housekeeping
Courtyard by Marriott - Orlando, FL
March 2003 to March 2010
• Worked As a C- level Director of Housekeeping
• Managed a 500 unit room hotel
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Keep all costs in the Housekeeping Department at or below our budgeted guidelines (wages, operational supplies etc.
• Ensure the cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis.
• Check guest rooms and visitations daily to ensure that both Guest Room Attendant (GRA) and Supervisors are consistent in meeting departmental goals and objectives.
• Ensure that all calls received by housekeeping dispatch are being handled in a expedient manner.
• Train and supervise all new housekeepers and provide ongoing training to current team
• Conduct spot checks on housekeepers.
• Conduct final inspection on all deep cleans.
• Help monitor/control
• Immediately report any maintenance issues or safety issues. Manager
TJR shine rite service - Orlando, FL
January 2001 to March 2003
• Administrated all growing phases of a upcoming cleaning service company creating policies and procedures managing personal crews of 50 or more. payroll procurement with contracts with office and business operations negotiated and executed cleaning service with service contracts for Walt Disney Swan office bldg,conventions centers, private residence etc Worked with clients to identify cleaning needs of problems and identifying opportunities and resolving issues to enhance customer satisfaction.Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.Assigning cleaning staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required.
• Investigating and addressing complaints regarding poor cleaning service.
• Providing training to all staff.
• Issuing cleaning supplies and equipment to cleaning staff as needed
• Performimg various cleaning duties in instances of staff shortage
• The ability to multitask.
• Addressing organizational and time management skills.
• Exceptional customer service skills.
• Have effective communication skills.
Education
Bachelor of Arts in Bachelors of science
Walden University - Minneapolis, MN
October 2010 to October 2014
Skills
• read my Skills on top of resume (10+ years)
• Bilingual, processing improvement, Microsoft excel, Google Docs, team management, housekeeping, Director management, payroll, computer, networking, budgeting, Google Docs, guest relations, regional management in Janitorial, training, end, development, negotiation, presentation, higher management, budgeting (10+ years)
Awards
Marriott hotel
May 2009
Scored the highest points within all Marriott hotels within the 50 states for the year we were number one I had the opportunity to meet Mr. Marriott myself the staff was proud Marriott hotel
December 2016
We were number one for two years of the best hotels throughout the United States. Had the pleasure of meeting Mr. Marriott at himself Certifications and Licenses
CPR Certification
January 2015 to Present
CPR certif
OSHA 10
March 2017 to Present
MSDS Certification
Present
Assessments
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
September 2022
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Did volunteer work for the children’s rights foundation for abuse children and mother Accommodation letters from employer’s.
Referrals from employers
Bill SOUFROUNT VICE PRESIDENT Orange County /lake county 407-***-****) CHUCK DEAL Facilities supervisor for Lake County 352-***-****) JACKIE MAZZCCUA supervisor Orange County Marriott 407-(310-3685) TYRONE DUNCAN supervisor 267-***-****)
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