Stewart J. Miller, MSPM

Location: McHenry, IL ***50 • Phone: 815-***-**** • Email: ad4ubp@r.postjobfree.com

LinkedIn: www.linkedin.com/in/stewartjmiller/

Senior Project / Program Manager with over 13-years of Project Management experience in

IT App Dev & Infrastructure, including SD-WAN and other virtual environments

Seasoned professional with internal consulting experience, delivering proven results for Fortune 500 clients; Possess senior client relationships at VP level and above. Deep technology background with 22 years in consulting and Project Management roles. Managed large project budgets and managed direct reports, contractors, and consulted with vendor resources. Multiple Projects used Software-defined Wide Area Network (SD-WAN), a virtual WAN architecture that allows enterprises to leverage any combination of transport services, to allow users to securely connect to virtual applications, including virtual Desktop.

Disciplined in Banking, Insurance, Biomedical / Research, Health Care, Retail, Manufacturing and other sectors; Experience with managing and supporting M365 applications including SharePoint, OneDrive, Teams, etc.; Managed SaaS application, application enhancement, and cloud migration Projects; Able to interface with Business users; Worked with Development Teams to build, deploy, and test applications and enhancements in agile-based work processes. Solutions-focused, diligent self-starter with a comprehensive background in Project management, business development, and public relations. Strong communication abilities, diligent facilitator, accomplished of gathering and analyzing complex information with capable customer relationship building abilities. Proficient, responsive, proactive, and highly engaged individual. Thrive in challenging environments; Able to manage multiple Projects while working in fast-paced environments while monitoring and / or mitigating Risks, Issues, and all aspects that would and could affect a Project’s success; Highly versatile while working with Agile-based and / or waterfall based Projects using virtually every type Project Management tool and methodology; Adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic. Continuously pursues opportunities to learn; take on challenges and expand professional development and growth; Able to work outside of comfort zone and think outside of the box.

CORE COMPETENCIES

• Critical Thinking • Complex Problem Solving • Cross-Functional Team Leadership

• Project Management • Judgment/Decision-Making • Active Listening and Processing

• Process Improvement/Analyses • Skilled at Versatile Teamwork • Communications Skills

TECHNICAL SKILLS

Platforms: AWS, Azure, OCI Cloud-based SaaS services and applications-based experience; Windows 10/7/Vista/XP/2000/ME/9x, Windows 8 (Developer Preview Evaluator), SharePoint (Site Collection Administrator), Windows Server 2003, 2008, 2012, 2016, 2019, & 2022; Linux (SuSE 11.0, 10.0 & 9.0, Red Hat); Apache Web Servers

Tools and Applications: Microsoft (MS) Teams Repositories; MS Office 365 Suite, including Visio & Access, MS Project, JIRA / JAMA, Rally, ServiceNow, Innotas (Planview), Clarity/Open Work Bench Enterprise, Primavera Enterprise, Browsers (Google Chrome, Mozilla Firefox, Internet Explorer), Adobe Master Collection CS5, Adobe Acrobat Professional

Development: HTML, Cascading Style Sheets (CSS), MS FrontPage, Dreamweaver

Infrastructure Experience: SD-WAN; Servers, systems, storage; skilled at mitigating network hardware risks and issues

Project Management Methodologies: Agile, Waterfall, Iterative, or Modified (using one or all methods) that used or were structured around PMI.org Methodologies; Emphasis on Multi-project planning and progress tracking; Dashboard Status reporting to all levels of management; Artifact creation to verify approval processes, Communication Management Plans.

PROFESSIONAL EXPERIENCE

Oldcastle BuildingEnvelope June 2023 to December 2023

PMO IT Project Manager (Contract completed)

Used IT Project Manager technical infrastructure and IT transformational experience to handle IT Infrastructure Projects related to server, network. and infrastructure upgrades and changes to active directories, including SD-WAN. Initiate organizational-wide network upgrade for all Business locations of OBE manufacturing environments. Engage with Organization, Business, and Network Teams, and Project Stakeholders and Team members. Program overview:

Upgrade core network and Wifi hardware: Objective is to increase network throughput speed, add redundancy and replace old network hardware that is out of manufacturer support, thus reducing future unplanned downtime; 3 Sub-projects.

Upgrade legacy Windows 2003, 2008, and 2012 server operating systems (OS) to Windows 2022; Upgrade VMWare environments for the virtual servers; Upgrade Physical servers within networks and data centers; 4 Sub-projects.

Unisys Corporation, Remote December 2021 to April 2023

Senior PMO Project Manager – Cloud (Contract completed)

Provided Senior PM and transformational support to Windows 2008, 2012, 2016, & Linux Server OS, and SQL Application Refresh / Currency Projects for the Commonwealth of Virginia via in-place upgrades, replacement, or decommission; H/W include servers and network gear & SD-WAN in data centers, racks, internet & WAF appliances

Position Overview: Develops, defines, and executes project plans, schedules, budgets and deliverables on medium sized engagements, projects and/or sub-projects; Identifies needed resources for projects, defines and assigns major Continued . . .

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project roles; Monitors the product/program/project from initiation through delivery, interfacing with external customers or field-based employees on technical matters, as needed; Assigns and monitors work of project/program management staff, providing technical support and direction.

Key Responsibilities/Outcomes Leadership: Built and maintained high Team morale, positively cascading to all organizational communications; Brought together cross-functional Team members and fosters a collaborative approach to delivery; Work was reviewed upon completion to align to Project objectives; Interpreted and executed policies and procedures that typically affect subordinate organizational units; Recommended modifications to operating policies; Accomplished results through lower level subordinate supervisors or through experienced professional employees to exercise significant latitude and independence in their assignments; Responsible for successful planning and implementation of assigned contracts where success criteria include meeting cost, schedule, performance and quality requirements for designated client personnel.

Responsibilities: Resolved conflict by addressing issues between others before impacting project outcomes; Collaborated with other managers on resourcing to avoid conflicts with other projects; Approached people directly and openly, but discreetly, over poor performance; Listened to ideas and opinions of others while accepting responsibility for the final decision without excuse; Managed changes to the project scope, schedule, and costs using verification techniques to keep the project plan accurate, updated, and reflective of authorized project changes as defined in the change management plan; facilitated client acceptance of the scope change; Coordinated the assessment of impacts to Projects that might inpact people, processes, and systems and developed or adapted Projects to support the change; Understond the implications of changes internally and externally to Projects and acted to ensure that it is aligned with these changes.

Alight Solutions, Inc., Remote July 2021 to October 2021

Senior Project Manager - IT Professional (Contract completed)

Provide Project Management Deployment support to multiple Project waves; Organization uses Smartsheets as PM Tool

Developed, planned and managed implementation of activities for complex Projects and Programs with broad scope, high impact, and long implementation time frames. Lead deployment conversion including the business changes required and partnering with the Technology PM to ensure technology dependencies are functioning prior the transition. Consulted with Project Sponsors, Participants, Stakeholders, and Customers to review Project proposals including goals, time frames, and funding limitations. Ensured that Project goals are accomplished and in line with business objectives. Developed and managed Project budgets and managed the Project Teams.

Duck Creek Technologies, Remote March 2021 to July 2021

Senior Project Manager (Contract completed)

To provide PMO methodology, tools, and IT transformational experience to help the organization develop its PMO; Projects: Migrate infrastructure technologies from the Barracuda WAF to the F5 WAF, update server Active Directory access in a high-visibility Project that impacted the organization’s customers throughout its 8 infrastructure regions; Migrated Distribution Management application users from AWS to Azure which required integrating a Communication Management Plan to coordinate efforts and minimize impacts to this customer base.

Fuctioning as a SaaS On-Demand Team Senior Project Manager responsible for supporting multiple Teams, delivered on initiatives and Projects for external clients that provided end-to-end Azure software solution and customer-based Network WAF Migrations. Coordinated internal resources to ensure on-time delivery of both internal and client requests, sequencing and prioritizing work efforts. Identified and addressed potential risks and issues that may impact Project deliverables while interfacing with Operations and Security organization and interacted daily with internal technical and customer facing Teams to drive Project outcomes/deliverables.

Requirements: Used extensive experience in a Project Management roles within a cloud environment (Azure and other cloud environments); Excellent communication, ran meetings and presented to executives; Unsed organizational and time management experience; UsedAzure development knowledge; Monitored and reported on status related to initiatives and Projects assigned; Lead meetings with internal stakeholders and communicate status updates often to stakeholders; Developed detailed Project Plans to monitor and track progress; Set deadlines, assigned responsibilities and monitored and summarized the progress of a Project; Managed changes to the Project Scope, Project Schedule and Project costs using appropriate verification techniques; Mitigated delays, Project scope increases, or budget overruns with platform leaders, escalate if necessary; Developed spreadsheets, diagrams and process maps to document needs.

PC Connection, Inc, Remote July 2020 to January 2021

IT Project Manager II (Contract completed)

Project Management and IT transformational skills to manage Connection, Inc. Sales Projects for the Lifecycle Services practices. Completed work on 3 Projects: Implementation of Private LTE service; Windows 10 upgrade; a Microsoft Azure implementation.

Utilized independent judgment and discretion while following the prescribed Project Management methodology to deliver all Projects; Assisted clients and the sales Team in planning, scoping, scheduling, and determining Project requirements; Managed day-to-day Project activities including ensuring proper and timely billing, including Pre-Sales, Post- Sales, or a combination of

Pre-Sales and Post-Sales; Contribute to the development of the Team by mentoring less experienced Project managers

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Responsibilities:

Developed relevant Project schedules to deliver contractual services utilizing judgment and discretion based on the agreed

deliverables; Utilized internal resources and third-party services providers to fulfill Project requirements by determining the best source for the Project

Proactively managed Project scope, risks, and issues resolving differences between parties utilizing problem solving skills and escalating issues which require intervention by the primary stakeholders

Assisted and consulted clients and the sales Team in planning, scoping, scheduling, and determining Project requirements and acted as a point of contact and communication for the Project Team and the customer

Knowledge sharing of internal processes & internal / custom tools; Managed all phases of Project(s); Obtained Customer approval; Worked with Project Support Team to ensure Projects are billed timely and accurately; Uploaded Project documentation to Microsoft Teams repositories; Conducted Project Management Reporting

Expanded experience and knowledge in IT professional services, proficiency in application of PM methodologies

TekPak, Inc, St. Charles, IL April 2020 to July 2020

Quality Control Specialist (Interim Job)

Responsible for checking outgoing products to ensure that they are free of defects and produced according to internal specifications and external guidelines. Detailed-oriented; familiar with manufacturing and production processes; extensive knowledge of specifications and product testing.

Allstate, Inc, Northbrook, IL December 2019 to February 2020

Senior Project Manager (Contract completed)

Modernized a multi-line Claims Management solution to the latest SaaS technology in an agile-based environment that optimized processing of claims and enhances reporting and tracking metrics; Project was in the Testing Phase

Project Description:

A multi-line claims management solution that leverages the latest technology to optimize the claims process for clients while giving them the most thorough reporting and tracking metrics available; Vended product is built on Microsoft technologies hosted on cloud environment; Project was in testing phase and has been ongoing for the past 4-years.

Role:

Lead communication and collaboration with Business, IT, and Vendor Teams to track the current open items; Responsible for meeting minutes and followed up with the task owners (business/IT/vendor); Accountable for closing open log items / observations / issues with effective risk management skills; Managed the current Project scope, Project timelines, issues/risks and problem resolution to ensure on time delivery; Helped to bring the Project from testing to closure; Managed Project relationships between technology, business, and vendor; Used functional, business, and technical knowledge to drive the implementation; The primary role will be to bring the list of issues to a resolution

Familiar with policy and claim administration

AbbVie Inc., Vernon Hills, IL November 2018 to May 2019

Program Manager IV, Infrastructure PMO (Contract completed)

AbbViee is Innotas (Planview) shop; Executed a complex program to create Disaster Recovery Management Plan; Developed a Disaster Recovery Solution / Data Center Migration to a new location. Project budgets are noted below:

Development of a Disaster Recovery Management Plan with an external vendor and Business Continuity Team, Budget: $875,000

Disaster Recovery Solution / Data Center Infrastructure migration to a new location; Budget of $5.7 M;

Coordinated procurement efforts between legal, procurement, cyber security and subject matter experts; Included 7 different workstreams: Cage Buildout, WAN Circuit Team, LAN Circuit Team, Cloud-based Team, Installation Team, Disaster Recovery Business Continuity, and three external vendors, involving all facets of Project leadership and delivery.

Planned, delivered, processed, issue, risk and change management, relationship management for these Projects, Maintained Team focus and governance compliance; worked with cyber SMEs to ensure company assets are protected from attack, damage, or unauthorized access;

Partnered with business leads, work stream leads and key stakeholders to confirm Project success criteria, leverage resources, manage change and mitigate / manage Project risk throughout Project life cycle

Created and managed holistic program plan and schedule to align technical, process, data and organizational change management work. Partnered with Project lead in managing external solution integrator

Involved with internal and external financial planning and reporting; Requirements/skills used: Large infrastructure program management skills; Ability to provide clear concise status to executives; Data center experiences; Vendor management experience; Ability to work across boundaries and organizations

Blue Cross Blue Shield of Illinois, Chicago, IL March 2018 to November 2018

IT Project Manager (Contract completed)

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Delivered a Hosted Software Reporting Solution to the internal Business Customer - Budget $1.25M

Worked collaboratively with Project stakeholders to develop a comprehensive Project plans based on approved funding, and obtained Project approvals

Delivered technical Projects and monitored Scope, Schedule, Cost, Quality, Organization and Communications, Staffing and other resource needs, and Risk and Issue Management

Accountable for all Project deliverables - leveraged business & technical understanding to ensure appropriate review and quality validation occurred for the deliverables

Established strong Project governance for Projects to ensure governance mechanisms are functioning properly

Managed the Project schedule using the Clarity-Open Work Bench tool and Microsoft Project to create / build / update Project schedules, Project Charters, Project Plans, and Status Reports, and work breakdown structures. Created detailed

Project/program schedules. Identified resource needs, set Project priorities, defined dependencies, scheduled activities, prepared acceptance criteria and organized work for one or more large Projects;

Utilized matrixed reporting to drive deliverables and activities, removed barriers, and escalated risks/issues

Anticipated problems and obstacles before they arose. Set priorities with a proper sense of urgency and importance. Developed creative solutions and take innovative action to achieve planned goals and objectives

Managed Project work within the stated scope. Implemented and managed Scope Change Control processes and update Project plans based on approved changes; Determined which changes are essential and estimate their impact on the Project. Ensured changes do not expand scope beyond acceptable levels; Keep a change record and tracks progress

Managed assigned Projects, subprojects / work efforts using appropriate Client internal processes and Project Management Lifecycle Framework standards, tools and processes. Monitored Project documentation for quality and compliance

Created / implemented remediation plans as necessary to return Project to compliant status

Utilized cost management techniques to track costs in time, resources and other factors that impact the Project

Communicated Project variances to track Project hours and costs against the Project estimates and budgets

Develop corrective action plans

Scheduled and led Project Team meetings and steering committee meetings as required

Prepared meeting agendas and meeting minutes, distribute meeting documentation, and maintained and monitored Action Item listings

Compiled information for presentations for Senior Leadership. Assessed and quantified Project risks and documented mitigation and contingency plans

Created and maintained Project documentation library and Project control book

Maintained control of all action items and issues with planned completion dates, and efficiently reports status

Walgreens Co., Deerfield, IL August 2017 to March 2018

IT Associate Project Manager (Contract completed)

Delivered an infrastructure upgrade to replace out dated hardware, consisting of Servers, Firewalls and Appliances;

Managed and held daily RAID calls with department and held Teams and Leadership accountable for risks and issues

Assisted Project or Program managers in managing Project scope, schedule, budget, risks, and issues. Managed work streams within large Projects/programs, or manages small Projects with appropriate support of a supervisor

Coordinated and managed deliverables of larger Projects in coordination with other Project/Program Managers

Assisted in managing Project integration, scope, timeline, and communicates the status, risks, and issues associated with each to the correct level(s) within the Project structure and the organization to ensure that Project outcomes are achieved as defined and ensures established budget adheres to Project requirements

Conducted risk monitoring and controls during the Project's duration to ensure ability to achieve expected outcome. Prepares, monitors, and updates Project information, files, documentation, reports, and related work throughout the Project lifecycle, including but not limited to Project plan, Project charter, scope, and Project schedules. Obtained appropriate level of approval for each Project document and/or sub Teams assigned to ensure appropriate understanding of expectations among all involved organizational levels

Ensured assigned duties and responsibilities/Project results are completed with quality in timely and accurate in fashion to meet Project leadership expectations

Tracked progress/activities of Team and work products/deliverables utilizing Project Management software and other standard tools

Communicated Project status to Teams and Business owners throughout the duration of the assignment and post implementation to make certain all impacted stakeholders have an understanding of risks, issues, and activities related to the Project

National Express, LLC, Lisle, IL April 2017 to July 2017

Project Manager (Contract completed)

Provided new technology to digitize employee employment records; Implemented SharePoint Integration Process

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Defined Project scope in collaboration with senior management

Created a detailed work plan which identifies and sequences the activities needed to successfully complete the Project

Determined the resources (time, money, equipment, etc.) Required to complete the Project

Developed a schedule for Project completion that effectively allocates the resources to the activities

Reviewed the Project schedule with senior management and all other staff that will be affected by the Project activities

Determined the objectives and measures upon which the Project will be evaluated at its completion; Consulted with

appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the Project activities

Monitored the progress of the Project and make adjustments as necessary to ensure the successful completion of Projects;

Provided Project status reports for management; Monitored and approved all budgeted Project expenditures; Managed Project staff and/or volunteers according to the established policies and practices of the organization

Ensured Project deliverables were on time, within budget, and at the required level of quality

Evaluated the outcomes of the Project as established during the planning phase

Discover Financial Services, Riverwoods, IL September 2016 to April 2017

Project Manager, DCI Infrastructure Operations (Contract completed)

Wrote a standardized SharePoint process and methodology for the PMO; worked on assigned Projects of the PMO

Performed as a critical contact for the organization and responsible for supporting other Teams/Projects while utilizing Project management construct including:

Facilitated internal /external meetings, ensured efficient and effective risk and compliance management practices by adhering to required standards and processes, overall Project management reporting and delivery of key strategic Project implementations, and SharePoint implementation

Led through influence; identified and facilitated the resolution of requirements, process, milestone, and Project issues, achieved Project goals within Project timelines using DFS Project methodology

Utilized Outlook, Visio, PowerPoint, Excel, Access, SharePoint, Clarity-Open Work Bench tool, Microsoft Project, Rally, and ServiceNow tools

Developed Implementation Plans with detailed timeline of deployment events, checkpoints, and validation events

Provided regular status reports to appropriate contributors/stakeholders Lead cross-functional Project Teams from multiple business units of DFS

Tracked, documented, and delivered work requests and Projects within committed schedule and quality for individual Projects, identified needs, secured commitments and monitored progress of deliverables from internal and external service provider Teams

Deloitte Consulting, Inc., Chicago, IL December 2015 to August 2016

IT Project Schedule Manager (Contract completed)

Delivery of a transformational customer facing solution to the State of Illinois, Dept of Health and Social Services.

Developed Project schedules using Microsoft Project and HP's Project Management Center software

Monitored Project resources and hours consumed; Created detailed reports on a weekly basis

Developed earned value cost performance and schedule performance indices; Monitored performance metrics for financial forecasting; data and reports distributed to Project stakeholders on a weekly basis

Defined vision, goals, and objectives to support Projects and components and to analyze the progress reported against work schedules; Created and managed cross-Project dependencies following PMO-approved standards and methodology;

Monitored Change Requests with JIRA/JAMA and incorporated and tracked in Project Schedule and Tracked Issues, Risks, Time, Decisions and Action Items

Monitored Project in MS Project; Managed Project updates from multiple work streams using MS Project and Excel Record

Assisted in Project’s Management; monitored adherence to Project work plan in MS Project; Managed Project work plan updates from multiple sources – Project, Excel Record

Blue Cross Blue Shield of Illinois, Chicago, IL July 2014 to August 2015

Sr IT Project Coordinator/Jr Project Manager (Contract completed)

Delivered an upgrade to the retail tool that is utilized by customer service for processing claims in an end-to-end Project; Partnered with Scrum Master/Project Manager to deliver upgraded SaaS solution using Agile/Sprint Methodology

Coordinated and managed multiple highly visible Projects with budgets ranging $7M-$10M from inception to completion from the Project and Project Management Office (PMO) levels Assisted with the development of the Project plan which includes: Scope, Schedule, Cost, Quality, Organization, Communication, Staffing, Risk and Issue management. Obtain commitment to the Project plan by working independently and directly with Project Manager and Project stakeholders

Responsible for the "Solution Delivery Methodology" processes and PMLC for Project artifacts

Created, reviewed, updated documents, gained approvals, sign offs while managing the repository for all Project documentation

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Manage the Project schedule using the Clarity-Open Work Bench tool and Microsoft Project

Monitored Project hours and costs against the estimates and forecast while adhering to the budget and manage variance, burn rate, and other cost metrics

Coordinated and communicated the mitigation/resolution of identified Project issues, risks, decisions, and action items; Initiate and gather Project close out and lessons learned activities

Worked with Development Teams to build, deploy, and test new applications and enhancements

US Cellular, Bensenville, IL January 2014 to March 2014

IT Project Manager (Contract completed)

Defects Management Team: Assisted and supported TOPS Production Management and Project owners of short and long term objectives

Managed multiple initiatives; Responsible for holding leaders accountable for on-time deliverables, planned and tracked activities and milestones, provided Project status reports and communications, monitored resource tracking

Bank of America, International Treasury Banking, Chicago, IL July 2013 to December 2013

IT Project Manager (Contract completed)

Treasury and Cash Management Services Division: Upgraded tokens from 1024-bit to 2048-bit encryption for the entire network to include a 65,000+ international banking customer and client user base - Budget $6.8MM

State Farm, Bloomington, IL November 2012 to June 2013

Senior IT Project Planner/Manager (Contract completed)

Managed 6 Projects, including update of tracking process for packages delivered by the US Post Office;

Developed Project schedules using Primavera Enterprise software to monitor Project metrics

QUALIFICATIONS & EXPERIENCE

22-years of MS Project experience; Solid MS Office 365 Skills using Excel, Word, PowerPoint, Visio, and Access

Strong people skills, motivational skills, Team-building and decision making skills; Strong administrative skills, Ability to prioritize, delegate, and meet deadlines; Ability to effectively manage time, resolve crises and make decisions

Ability to coordinate and communicate with internal and external groups; Confident, comfortable communicator with strong written and verbal communication skills; Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists

Able to define problems, collect data, establish facts, and draw valid conclusions. Evaluate trends in data or information;

Able to effectively work with cross-functional Teams to drive Project objectives, business requirements, and

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