Customer Service Shift Manager

CONTACT

Address : Orlando, Florida *****

Phone : 321-***-****

Email : **********@*****.***

WWW : Bold Profile

SKILLS

• Health and safety

• Store maintenance

• Team Management

• Attention to Detail

• Computer Skills

• Adaptability

• Employee Motivation

• Policy Enforcement

• Customer Service

CERTIFICATIONS

Pediatric first aid CPR AED -

09/27/2022 - 09/2024

Registry No. - 2818617

National Certified Insurance and Coding

Specialist - 03/20/2024 - 03/20/2025

ID Number - 1195097

PROFESSIONAL SUMMARY

Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.

WORK HISTORY

Shift Manager/Key Holder, 02/2024 to Current

Firehouse Subs - Orlando, FL

Prepared Foods, 08/2021 to 08/2022

Whole Foods Market - Winter Park, FL

Night Auditor Supervisor, 04/2021 to 08/2021

Hilton Grand Vacations At SeaWorld - Orlando, FL

Shift Manager/Key Holder, 04/2020 to 04/2021

Checkers & Rally's Fast Food Restaurant - Orlando, FL Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.

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Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.

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Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

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Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.

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Greeted customers with friendly demeanor to enhance positive guest experience.

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• Prepared food items by following recipes and product directions. Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.

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Assisted guests with check-in and check-out processes, ensuring a seamless experience during their stay at the hotel.

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Conducted thorough reviews of daily transactions, ensuring accuracy in all financial records for the hotel.

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Improved shift efficiency by streamlining processes and implementing time-saving strategies.

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Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.

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Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.

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• Oversaw cash handling procedures, maintaining accurate records of VERONICA CALDERON

Crew Member, 03/2019 to 04/2020

Checkers & Rally's Fast Food Restaurant - Orlando, FL transactions and preventing discrepancies.

Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.

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Improved customer satisfaction by providing efficient and friendly service during peak hours.

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Prepared high-quality food items following established recipes and safety guidelines for consistent results.

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Expedited orders with accuracy, resulting in reduced wait times for customers.

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Contributed to sales growth by upselling menu items and promoting limited-time offerings.

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EDUCATION

Medical Insurance Coding, 02/2024

Florida Technical College - Orlando, FL

High School Diploma, 01/2019

Zenith Accelerated Learning Academy - Kissimmee, FL

• Honoree of Veronica Calderon

• 4.0 GPA

• Honoree of Veronica Calderon

• 3.5 GPA

• Ranked 2/124 of 2019 class

Contact this candidate