Driver, Manager, sales
Resume:
Willie Moore
Cheyenne, WY *****
**************************@*****.***
As a military veteran (U.S. Air Force), I bring a strong leadership ability, teamwork attitude, and discipline with over 15 years of progressively successful experience in administrative and management positions. Dependable, thorough, and well-organized leader who is dedicated to work effectively by focusing attention on key priorities based on organizational needs. Possess an excellent ability to make sound decisions while performing efficiently in fast-paced and high-pressure situations. Work well individually or as a team member while being highly efficient in completing projects on time – communicating well in technical and non-technical environments. Problem Solving – Proven ability to develop creative and innovative customer service solutions to client challenges. Successfully manages organizational change for improved performance and greater team efficiency.
Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and developing close customer relationships while interfacing with a wide range of clients from diverse backgrounds.
Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintain focus on achieving bottom-line results and team integrity while ensuring business operations.
Work Experience
Owner/Operator
Moore High-Velocity Transport LLC - Cheyenne, WY
January 2021 to Present
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• Safely pick-up and deliver products from one location to another.
• Utilized effective organizational and trip planning talents to map out the best delivery routes.
• Inspected vehicles regularly for damage and wear and tear.
• Secured materials and equipment for transport to prevent damage to goods during transit.
• Completed daily pre-trip inspection checklist before first delivery.
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
• Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
• Interacted with customers pleasantly to meet needs and drive satisfaction.
• Coordinated with dispatchers and remained flexible in work scheduling to meet business needs.
• Managed records by tracking mileage, maintenance and expenses.
• Logged deliveries including drop- -off times and any special conditions
• Consulted with customers to gain feedback and address concerns. Co-owner
Preschool Academy - Great Falls, MT
January 2005 to Present
• Transport children to and from school
• Provide training with emphasis on admin functions, HR management, and Equal Opportunity Programs.
• Participate at scheduled team meetings, supervisor meetings, and appraisal meetings when required.
• Keep completely confidential any information regarding the children, their families, or other staff.
• Adhere to all the preschool’s operational policies and procedures, e.g. health and safety, fire precautions, dropping off and collection of children, food safety, cleanliness of the pre-school etc.
• Attend training courses as required and to take responsibility for employee development/performance.
• Develop programming, policies, and procedures to assure quality of care. Duties include: establishing and maintaining standards of care to meet/exceed all appropriate government regulations for preschool.
• Regularly monitor billing, reimbursement, and accounting of all expenses for the preschool academy.
• Handle all operations of Human Resources, including: recruiting, hiring, training, motivating, and payroll.
• Supervise business development, sales forecasting, strategic planning, marketing, and hiring of personnel.
Assistant Manager
Walmart - Cheyenne, WY
January 2018 to December 2020
Responsible for the supervision of the store
Handle issues of customer service
Responsible for human resources development
Recruit and discipline staff
Conduct staff interviews and coaching
Evaluate the performance of staff
Coordinate training and development of staff special strength
Motivate sales personnel in the store
Determine the need of staff
Process payroll forms and records
Prepare the form for leave of absence
Handle cash management duties
Contribute to the goals and sales target of the store
Prepare deposit loans along with other administrative staff
Ensure proper storage of merchandise
Ensure proper arrangement of the store in a neatly way
Ensure the security of the store and proper processing of money
Track daily cash report
Ensure improvement in the financial performance of assigned area
Ensure that the regulatory procedures and company policies are complied with
Provide guidance and direction to other staff
Model customer service approaches
Ensure that customers complaints, needs, and issues are resolved within the provided guidelines and standards of Walmart
Offer supervision to staff on assigned tasks
Ensure that the store is well stocked at all times
Work in relationship with customer staff in charge of shelf to provide map for easy location of products
Ensure good relationship with merchants to achieve price actions
Understand seasons and ensure products on demand in the season are well in stock and well positioned. Supervisor / Manager / Coordinator
United States Air Force – F.E. - F E Warren AFB, WY January 2010 to December 2015
• Load, transport, relocate missile communications cable
• Analyzed violations of organizational code of conduct and administered disciplinary actions in accordance with published corporate guidelines. Conceived, planned, and directed professional development program for a staff of 160 employees. Increased personnel retention program by 20%.
• Provided organizational leadership in planning, organizing, and supervising employees work schedules.
• Spearheaded initiatives that insured appropriate employees were in place and available for all missions.
• Coordinated extensively between landowners and the military to insure all missile cables managed by F.E. Warren Air Force base were available for inspection/maintenance – ensuring upkeep and operability.
• Offered advice based on regulations to 200+ service members – helping them to advance in their careers.
• Led in handling HR-related administration tasks, gathering personnel information, and maintaining files. Personal Reliability Program Manager
United States Air Force – F.E. - F E Warren AFB, WY January 2011 to December 2013
• Coordinated security requirements for gaining entrance into sensitive areas of Nuclear Defense Area.
• Demonstrated ability in managing the day-to-day operations of a Personnel Reliability Office, which was responsible for providing all phases of personnel service support to a group of 320 employees.
• Provided leadership for Personal Reliability Program (PRP), nuclear surety guidance, and training for all personnel, ensuring mission completion. Screened, reviewed, and monitored PRP and Special Access.
• Was instrumental in ensuring resources and required personnel for clearance and security investigations.
• Created documentation. Ensured unit compliance (PRP certifications, suspensions, and desertification actions).
• Worked with the unit Commander for management and control of facility's PRP personnel positions. Security Manager
January 2011 to December 2013
• Completed the security clearance review of personnel files affecting the responsiveness of 320 personnel – insuring the security of the missile field. Reviewed information management systems supporting mission.
• Performed additional responsibilities as unit Security Manager, which included: sourcing and initial screening for suitable candidates as well as conducting phone interviews and background reference checks.
• Conferred with airmen to discuss issues, such as: access needs, security violations, and facility changes. Performed incident analysis and investigation relative to incidents with advice and closure to leadership. Assistant Manager
January 2010 to December 2010
• Transport missile parts to Missile silos.
• Monitored achievements of servicemen, and offered timely performance feedback; provided training, mentoring, and guidelines to junior staff in an effort to provide the highest-level of team management.
• Provided leadership and guidance to supervisors and airmen, enabling them to resolve issues/problems. Security Manager
United States Air Force - Albuquerque, NM
January 2005 to December 2010
• Provided assistance to Personnel Security Manager on high visibility projects, which included the development and implementation of policies and procedures for unit service personnel on security program.
• Trained subordinate security professionals as well as other organization members on security procedures.
Assistant Manager
January 2005 to December 2010
• Assisted with the management of the office, which required organizational skills and time management.
• Managed all incoming and outgoing correspondence, and ensured compliance of rules and procedures.
• Coordinate training schedule for over 1000 students on a daily basis
• Trained students on military rules and customs
• Escort students to multiple training locations across the country Line Supervisor / Production Worker
United States Air Force - Great Falls, MT
January 2000 to December 2005
• Transport missile payloads to missile silos
• Utilized knowledge of principles and processes for providing supervision, including: customer needs assessment, meeting quality standards for services, and evaluation of safeguards related to security.
• Experienced in providing management leadership by giving full attention to what other people are saying, taking the time to understand the points being made, and asking questions as appropriate to analyze information and evaluate possible solutions – choosing the best solution to solve problems. Education
Calvin High School
Skills
• As a military veteran (U.S. Air Force), bring a strong leadership ability, teamwork attitude, and discipline with over 15 years of progressively successful experience in administrative and management positions. Dependable, thorough, and well-organized leader who is dedicated to work effectively by focusing attention on key priorities based on organizational needs. Possess an excellent ability to make sound decisions while performing efficiently in fast-paced and high-pressure situations. Work well individually or as a team member while being highly efficient in completing projects on time
• communicating well in technical and non-technical environments.
• Problem Solving
• Proven ability to develop creative and innovative customer service solutions to client challenges. Successfully manages organizational change for improved performance and greater team efficiency.
• Exceptional Interpersonal and Communication Skills
• Proficient in promoting confidence and developing close customer relationships while interfacing with a wide range of clients from diverse backgrounds.
• Work Ethic and Professionalism
• Solid professional standards and an excellent track record of dependability. Maintain focus on achieving bottom-line results and team integrity while ensuring business operations.
• Driving
• Customer service
• Leadership
• Team management
• Program management
• Interviewing
• Supervising experience
• Mentoring
• Sales
Certifications and Licenses
CDL A
January 2024 to August 2024
Hazmat Endorsement
January 2024 to December 2024
Tanker Endorsement
January 2024 to December 2024
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