STEVE COLEMAN

Lewisville, TX ***** 972-***-**** ad4uap@r.postjobfree.com

www.linkedin.com/in/sbcoleman/

Professional Summary

Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 20+ years of industry experience.

Skilled, adept at troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Skills

• Troubleshooting and problem resolution

• Technical troubleshooting

• AC and DC troubleshooting

• Customer Relationship Management

• Problem Solving

• Mechanical Knowledge

• Hardware and software installation

• Excellent computer skills

• Preventive Maintenance

• Problem resolution

• Team building

• 3 Phase/ Single Phase Power

Work History

Field Service Technician - Medical

Belimed, Inc – Dallas / Ft Worth, Texas 02/2022 to present

• Perform service calls and preventive maintenance on steam sterilizer’s, washer disinfectors, cart washers and ultrasonics.

• Identified and specified required parts to repair and replace.

• Operated hand and power tools safely to complete the repairs.

• Programed PLC’s and updated equipment to current software revisions. Electromechanical Technician 03/2019 to 02/2022

Broadridge Financial Solutions – Coppell, Texas

• Installed electrical and mechanical components with accuracy and efficiency

• Identified and specified required parts to repair and rebuild manufacturing equipment

• Operated hand and power tools safely to completed detailed work on various components

• Support operations on 4 models and 30 on site machines of production Pitney Bowes folder/ inserters.

Field Service Technician 01/2017 to 03/2019

Neopost – Dallas/Ft Worth, Texas

• Managed all on-site and off-site installation, repair, maintenance and test tasks

• Performed annual service visits and completed preventative maintenance on all systems

• Demonstrated to customers proper methods for operating equipment after it had been installed

• Interacted with all necessary partners including vendors, upper management and peers

• Installed new mailing machines and production folder/inserter equipment and explained operation and routine maintenance protocols to customers Field Service Technician 03/2016 to 01/2017

Servright – Dallas/ Ft Worth, Texas

• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems

• Performed annual service visits and completed preventative maintenance on all systems

• Investigated and troubleshot 30 product service issues weekly.

• Investigated and corrected mechanical problems with machinery such as pneumatic paper cutters, booklet makers, book binders and air controlled book trimmers and folders . Lead Field Service Technician 11/2014 to 01/2016

Medix Workforce Solutions ( Sampleit ) – Dallas/ Ft Worth, Texas

• Worked closely with network administrators and server engineers to deliver quality service

• Responded to service requests during and after business hours

• Drove operational improvements which resulted in savings and improved profit margins

• Installed and configured new devices and system components Field Service Technician 05/2007 to 07/2014

Pitney Bowes Inc. – Dallas/ Ft Worth, Texas

• Installed new mailing and folder/inserter equipment and explained operation and routine maintenance protocols to customers

• Managed all on-site and off-site installation, repair, maintenance and test tasks

• Investigated and troubleshot 30 product service issues weekly

• Performed annual service visits and completed preventative maintenance on all systems

• Maintained company field response vehicle stocked with repair and replacement parts valued over $6,000

• Provided telephone support to customers by determining cause of issue and explaining most effective solution

• Provided exemplary customer service on each field visit according to Pitney Bowes guidelines Education

Certification : Computer Technology 1976

Control Data Institute - Anaheim

• Over 750 Course Hours in Professional Development completed in computer technology, specializing in mainframe hardware

Comptia Certified: Verification # E89DTT2456 2000

Comptia - Bedford, TX

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