LINDA MORGENSTEIN

**** ***** ***** ***, ****** Springs, NY 13459 843-***-**** ad4uaj@r.postjobfree.com

Dear Transworld Systems, Inc.,

I am interested in the position of customer service. I willingly go above and beyond for customers, insuring they are given an exceptional customer service experience. I enjoy working with the public and have excellent communication skills. I am friendly, a quick learner, empathetic, patience, a careful listener, detailed, utilize my time for maximum productivity and have the experience to work out positive resolutions for even the most difficult challenges. I am well organized, neat and a multitasker.

I am seeking full or part time; I am available weekdays and weekends and I am open to all scheduling times.

I like to share a bit about my work history and life which gives me the life experiences to deal efficiently and with integrity in all kinds of situations and people. I raised a special need child with Muscular Dystrophy and learning disabilities, which has taught me great patience, never give up, empathy and to think outside the box and that all problems are really just challenges and there is always a solution. I worked as a CNA, HHA, Tax Prepare, Front Desk and Bookkeeper. I know what it takes to stay focused on a goal and achieve it. My job as a parent was to help my son accomplish a positive attitude, love himself, to be self-sufficient, and kind. To become a positive and productive part of society, encourage him to reach his own life goals and discover his own happiness, he did accomplish all of this and so much more.

I have been a parent/child advocate in the public schools. A volunteer and animal rescuer at no kill shelters for the last 40 years, as well as for 18 years a volunteer at a church helping out in the office and working with the Parson’s Table group that provides meals and help for the homeless. I also was a Cub Scout leader for 5 years. I understand the importance of honesty, dedication and respectful communication as the corner stone of all successful personal and work relationships.

I went to SUNY Cobleskill College and received an AA in Humanities and acquired an online degree for Bookkeeping, as well as passing all the tax preparer certifications and obtaining my PTIN from the IRS, to better my employment opportunities. I had to put my career goals on hold once again, after I raised my son. My mom, dad and step dad, needed me, so I willingly helped them out for 20 years and during the last 10 of those years they all had terminally illnesses and needed 24/7 care at different times, I had my dad and step dad 1 year each and I had my mom 7 years 24/7. I took care of them at home which gave them great comfort and allowed them to pass peacefully in the end with the help of hospice in familiar and loved environment. I share this about myself to show that I am a person with great integrity, morals and respect for all, who is kind, dependable, with a strong aptitude for time management, responsible and has excellent communication skills. I am eagerly looking forward to getting back in the work force. My skills of nursing, hospice, special needs, communication, bookkeeping, preparing taxes, payroll and accounts receivable / payable, front desk an office manager, coupled by life skills of dedication, patience, dependability, empathy, flexibility, and dealing positive with extraordinarily difficult situations, gives to me the valuable and essential employee skills, to be a confident remote representative and an asset for your company, which is my goal.

Thank you for your time,

Sincerely,

Linda Morgenstein

LINDA MORGENSTEIN

5700 State Route 145, Sharon Springs, New York 13459 843-***-**** ad4uaj@r.postjobfree.com

WORK HISTORY

H&R BLOCK

Tax Professional 12/13/2023 - present

Responsible for preparing and submitting clients taxes and other tax documents. Providing tax advice.

CARE GIVER FOR ELDERLY / SPECIAL NEEDS 09/2011 - 06/2019

Caring For Elderly Parents, SC

Responsible for total patient care, giving TLC support mentally and physically, managing financial / banking needs, dressing, feeding, house cleaning, laundry, cooking meals, bathing, assisting in physical / occupational therapies, medication distribution and cleaning of all medical equipment. Giving rides and accompanying parents to and from doctor appointments, hospitals, markets and stores.

Jackson Hewitt Tax Services, Fayetteville, NC 01/2010 - 03/2011

TAX PREPARER (Seasonal)

Processing taxes, collecting and inputting personal information, collecting payments of credit cards, cash, debt and vouchers, heavy phone and in-person communication, documenting all important notes for each client, making sure customers understood the whole process and I answered all questions to customer satisfaction, printing out all tax forms and submitting all information electronically to the State and Federal governments, and filing.

EXPLANATION OF TIME GAPS FROM 2009 to 2010 & 2019 to 2023

My mom had COPD and became very sick in 2009 and I took care of her and then in 2010 she started getting sick again and by 2011 needed 24/7 care and she passed in 2019, her second husband had gotten cancer in 2013 and I took care of him at home till he passed. Gap from 2019 to 2023. We then moved to NY, we built a home which had a gas explosion in late 2020, total loss and due to covid, we had to wait to rebuild in late 2021. It took till now to get everything back in order and now I look forward to working again.

DESK / HOUSEKEEPING SUPERVISOR / BREAKFAST BAR 02/2003 - 06/2009

(I worked at all 3 Choice hotels during these years)

Comfort Inn North, North Myrtle Beach, SC

Sleep Inn at Harbour View, Little River, SC

Quality Inn & Suites, North Myrtle Beach, SC

Proficient and friendly guest service/reservations, check ins and outs / processing customer's data / payments, sharing places of interest, restaurants, giving directions, beach information, fun for the kids, shows etc. Ensuring 100% customer satisfaction. Resolution specialist, coordinating work schedules / assignments, ordering supplies and taking inventory, laundry. cleaning of rooms, lobby and restrooms. Setting up and break down of the breakfast bar. Ensuring all beverages, food and supply's were well stocked and that dinning area was neat and clean for the enjoyment of customers.

OFFICE MANAGER / SECRETARY 03/2001 - 06/2003

Wright Management, North Myrtle Beach, SC

Heavy customer contact by phone and in office, directing and helping homeowners with questions and building issues, taking HOA payments, recording payments in accounts, bank deposit, post office, mailings, taking and recording minutes at all HOA meetings, monthly HOA letters to all associations, filing, letter writing, responsible for postage machine, fax, and copy machine, doing inventory and buying from suppliers for office and subdivision supply’s, responsible for homeowners apartment keys. Putting together all information packets of financial data and HOA minutes for monthly meetings.

FRONT DESK / BREAKFAST BAR 02/2000 - 03/2001

Sleep Inn at Harbour View, Little River, SC

Proficient and friendly guest service / reservations, check ins and outs / processing customer's data / payments, sharing places of interest, restaurants, beach information, fun for the kids, shows etc., giving directions, ensuring 100% customer satisfaction. Resolution specialist, coordinating work schedules / assignments, ordering supplies and taking inventory, doing laundry and cleaning of rooms. Setting up and break down of the breakfast bar. Ensuring all beverages, foods and supply's were well stocked and that dinning area was neat and clean for the enjoyment of customers.

RECEPTIONIST / OFFICE ASSISTANT 06/1998 - 02/2000

Cobleskill Bridge Apartments, Cobleskill NY

Heavy phone and in-person interaction with renters and college kids, for the apartments were used as dorms during college semesters, collecting rents and posting to accounts, bank deposits, sorting mail into personal mail slots, receiving packages and delivering them to tenants, taking care of all apartment issues, being available to renters and college kids 24/7 should apartment issues arise. I made sure the complex and visitors lounge was a safe, pleasant and a friendly environment for all students and renters to enjoy.

EDUCATION

AA in Humanities, SUNY Cobleskill College, Cobleskill, NY

Bookkeeping Certificate, Thomas Education Direct, Scranton, PA

Tax Preparer Certification, Jackson Hewitt Tax Service, Fayetteville, NC

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