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Property Manager Customer Service

Location:
Stone Mountain, GA
Posted:
April 07, 2024

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Resume:

Herbert Shaw

404-***-****

ad4ua1@r.postjobfree.com

Career Objective

To obtain a Property Management Position with a growth-oriented management company that offers career advancement opportunities where I can utilize my extensive experience in managing and marketing of Conventional Multi-Family and Public Housing.

Career Skills

Marketing Strategies - Strong Organizer and Leadership Skills

Experience in Rehab & Lease –ups - Excellent Time Management Skills

Communicate & multi-task effectively - Maintain first class Staff & Office

Efficient with Yardi, One Site, Appfolio, Rent Roll, Microsoft Word, Excel, Access, and Outlook

Highly Motivated, Versatile, Dedicated, Excellent Motivator and Team Builder

Professional Experience

2/2023 – Present

Property Manager Columbia Residential Atlanta. Ga.

Manage a 164 Unit property with six staff members to provide quality affordable housing for low- and moderate-income families.

Coordinate leasing, move-ins, move out, waitlist and on time resident recertification process.

Ensure the maintenance team complete services timely.

Control daily operation expenses to stay within the property operating budget to provide the principals and partners a fair return on their effort and investments.

Ensure compliance with Atlanta Housing Programs, HUD, State and Local Government Regulations.

12/2019 – 11/2022

Property Manager PM Residential Management Lithonia, GA

Manage a 252 Unit property with six staff members.

Coordinate Renovation, Maintenance and Leasing Team

Manage Lease-Up to increase and maintain High Occupancy

Manage resident retention efforts, customer service standards and ensuring fair housing practice.

Accurately and timely completion of all daily, weekly and monthly financial and leasing summary reports

Control day to day operation expenses to stay within monthly operation budget.

Ensure Compliance with Federal, State and Local Government Regulations

1/2018 – 12/2019 Greenwood Star Atlanta, GA

Property Manager

Managed Multiple Multi-Family Properties

Supervised on-site staff and coordinated repairs and maintenance.

Process leases, collect rent, make bank deposits, verify income and maintain waiting list

Ensure compliance with HUD, State, County Code, and other regulations.

2015 – 1/2018 Sunshine Property Management Group Atlanta, GA

Property Manager

Manage a 13-member Leasing and Maintenance Staff to complete proper operations and A+ curb appeal of a 627 unit apartment community.

Control day to day operation expenses to stay within monthly operation budget.

Monitor and enhance property appearance and community relations.

Oversea collection procedures, ledger posting and daily bank deposit of all rental payments.

Manage resident retention efforts, customer service standards and ensuring fair housing practice.

Accurately and timely completion of all daily, weekly, monthly financial and leasing summary reports

2013 – 2015 Strategic Management Partners Atlanta, GA

Property Manager

Supervision of all community staff members to:

Maintain day to day Operation and Financial aspects of the Community.

Prepare & Review Monthly Budget & Income Statement

Prepare daily, weekly, and monthly leasing & traffic reports.

Interface with tenants, vendors and general contractors

Build an infrastructure to maintain and grow the property performance in income and occupancy.

Implement and maintain Company Guidelines outlined by Management/Ownership

Strive for excellence results to meet Residents, Management and Owners Expectations

2011- 2013 Carroll Management Group Atlanta, GA

Property Manager

Work with the Leasing & Maintenance Staff to direct property operations in an effort to enhance property performance while enforcing collection procedures, managing resident retention efforts, customer service standards and ensuring fair housing practice.

Responsible for collection, posting and depositing of all rental payments.

Accurately and timely completed all daily, weekly, and monthly financial and leasing reports.

Coordinated preparation of market ready units.

Approve applications based on company policies.

File Evictions and complete move-in/move out paperwork.

2008 - 2011 Monday Properties Atlanta, GA

Assistant Operations Manager

Recruited, hire, trained and managed the company’s overall management team. Actively participate in vendor management. Manage budget to maximize income, control expenditures and maintain financial objectives to meet pre- determined budgetary goals.

Built team unity and empowered team to achieve company and personal goals.

Maintained efficient communication with the owner, onsite staff and vendors.

Preparation of reports, forms and documents.

Process payables and manage check runs.

Audit resident lease files.

Monitor rent collection, delinquency, and eviction process.

Preparation and monitoring of the annual budget.

Assured company’s compliance with all applicable local, state and federal guidelines.

Ensured excellent customer service.

2002 – 2008 Gramm and Associates, Inc. Stockbridge, GA

New Home Sales Manager

Overall management of over 100 onsite real estate agents covering 50+ new home communities in Georgia, North Carolina, and South Carolina.

Increased regional sales volume from $45 million to over $150 million.

Communicate effectively with the owner, builders and production team.

Implemented a new home training course for new sales agents.

Effectively conducted sales meetings to improve performance, motivation, team building and mentoring.

Ensure that all agents complied with the state’s real estate commission rules and regulations.

Received the Silver Award for Sales Manager of the Year in 2005 and 2006. The National Home Builders Association presented the award.

EDUCATION

Georgia Real Estate Commission Brokers License

Georgia Real Estate Commission Sales License

Morris College, Sumter S.C. B.S. Mathematics / Computer Science

References Available upon request.



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