Customer Service Guest Experience
Resume:
Sokhna Mbow
GUEYE
Room maid
Alberta T1X 2P4
********@*****.***
Motivated and experienced maid, offering solid experience in cleaning and preparing hotel rooms. Detail-oriented and customer-oriented, I strive to maintain high standards of cleanliness and comfort to ensure an enjoyable guest experience. Experience
OCTOBER 2014 – MAY 2023
Room maid/Radisson Blu Hotel, Dakar SENEGAL
Cleaning and preparation of hotel rooms according to established standards, including changing linens, dusting, cleaning surfaces, floors and bathrooms.
Thorough inspection of the rooms to ensure the quality of the cleaning and report any damage or problems to management.
Replenishment of toiletries and room supplies as per guests' needs. JUNE 2012 – APRIL 2014
Stage de ressources humaines/Hotel Riu Baobab
Learning cleaning techniques specific to hotel rooms under the supervision of experienced professionals.
Participation in the daily cleaning of rooms, corridors and common areas, ability to work in a team
Skills
Excellent ability to follow cleaning protocols and safety standards
Attention to detail and organizational skills to ensure a thorough and systematic cleaning
Ability to work effectively in a fast-paced environment and manage multiple tasks
Physically fit to perform the physically demanding tasks of the job
Ability to work independently and as part of a team, with a positive attitude and an excellent sense of customer service.
Speed in carrying out household chores, precision and attention to detail Formation
JULY 2005
High School Diploma/Senegal
Communication
French: native language
English: intermediate level
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