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Customer Service Guest Experience

Location:
Calgary, AB, Canada
Posted:
April 08, 2024

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Resume:

Sokhna Mbow

GUEYE

Room maid

*** ******* **** ***********,

Alberta T1X 2P4

587-***-****

ad4u9w@r.postjobfree.com

Motivated and experienced maid, offering solid experience in cleaning and preparing hotel rooms. Detail-oriented and customer-oriented, I strive to maintain high standards of cleanliness and comfort to ensure an enjoyable guest experience. Experience

OCTOBER 2014 – MAY 2023

Room maid/Radisson Blu Hotel, Dakar SENEGAL

Cleaning and preparation of hotel rooms according to established standards, including changing linens, dusting, cleaning surfaces, floors and bathrooms.

Thorough inspection of the rooms to ensure the quality of the cleaning and report any damage or problems to management.

Replenishment of toiletries and room supplies as per guests' needs. JUNE 2012 – APRIL 2014

Stage de ressources humaines/Hotel Riu Baobab

Learning cleaning techniques specific to hotel rooms under the supervision of experienced professionals.

Participation in the daily cleaning of rooms, corridors and common areas, ability to work in a team

Skills

Excellent ability to follow cleaning protocols and safety standards

Attention to detail and organizational skills to ensure a thorough and systematic cleaning

Ability to work effectively in a fast-paced environment and manage multiple tasks

Physically fit to perform the physically demanding tasks of the job

Ability to work independently and as part of a team, with a positive attitude and an excellent sense of customer service.

Speed in carrying out household chores, precision and attention to detail Formation

JULY 2005

High School Diploma/Senegal

Communication

French: native language

English: intermediate level



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