Customer Service Officer
Resume:
LILIAN SALVATORY SHIRIMA
Address: Dar-es-salaam, Tanzania
Phone Number: +255*********/+255********* • Email: ad4u9h@r.postjobfree.com Professional Summary
Experienced and reliable customer service officer with more than 2+ years of experience in helping customers resolve issues and cultivating a positive image of company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers or callers. Fully committed to following company procedures and wining loyal customers.
Skills and Competences
Professional Experiences
Customer service Officer and sales representative Coseke Tanzania Limited 2016 — 2018
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Adhered to company initiatives and achieved established goals.
• Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
• Contacted new and existing customers to outline benefits of products.
• Increase profitability by generating sales, Example of the products are scanners, computers, digital device or scanner. And the services are Document scanning and Document management.
• Sending weekly reports to manager.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Greeted and assisted customers to foster positive experiences.
• Identified customer needs by asking questions and advising on best solution.
• Listened to customer needs to identify and recommended best products and services.
• Implements adhere to company policies and procedures Practical Training Experiences
Trainee Life Insurance Department Jubilee Insurance Tanzania November 2015 — September 2016
• Communicated with clients to understand needs and identify best policies for each case.
• Sold life insurance policies via telephone and assisted other agents with underwriting.
• Calculated premiums and established payment methods.
• Exceed company sales goals for new policies.
• Provided death benefits by delivering policy proceeds and reassessing client needs.
• Obtained underwriting approval by completing application for coverage. Trainee Stores and Supplies Department National Social Security Fund (NSSF) July 2014 — December 2014
• Performed Stock checking, stock taking and stock evaluation
• Receiving materials and Supplies office materials
• Inventory monitoring and material handling
• Reports compiling and writing preparing monthly reports
• Periodical stock verification and ensure correctness of stock at all times
• Maintained neat and tidiness of stores house
Strong Customer service Analytical skills Communication skills Stock management Customer needs assessment Interpersonal skills Email management Records management Microsoft office Computer literate Data analysis and data entry entry
Business management
Team working skills Rapport building Data analysis and data Entry
Time management
Trainee Records Management Department Tanzania Telecommunication Company Ltd February 2013
• Opening new file like Personal File (PF) and handing them to respective area.
• Recording the register before going to the post office
• Retrieve file or document when needed
• Filing documents like correspondence or mails, voucher
• Editing, analyzing and sorting information/data
• Process, scan and index records
• Maintain and update records reports/documents in a database
• Material handling and office equipment
Education background
Bachelor degree of procurement and logistics management, Tanzania Institute of Accountancy 2019 — 2022 Diploma in Public Procurement and Supplies Management, Tanzania Public Service College (TPSC) 2013 — 2015 Basic Technician in Records Management, Tanzania Public Service College (TPSC) 2012 — 2013 Ordinary Level, Turiani secondary school 2008 — 2011 Short course and Training
Professional course in Information Technology, Dar es salaam Institute of Technology (DIT) 2011 — 2012 Referees
Fr. Aretas Aloyce Shirirma
AJ, Catholic Priest
Apostle of Jesus
ad4u9h@r.postjobfree.com
Mr. Fidelis Luvinga
Senior MIT system administrator
Acacia mining PLC, North Mara
P.O Box 422, Tarime
ad4u9h@r.postjobfree.com
ad4u9h@r.postjobfree.com
Deogratias P. Kawishe
Manager Business Support
Wholesale Credit
NBC Limited
Sokoine Drive/Azikiwe Street
P.O Box 1863 Dar es salaam –Tanzania
ad4u9h@r.postjobfree.com
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