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Customer Service Health Department

Location:
Denham Springs, LA
Posted:
April 08, 2024

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Resume:

Alonso Buenrostro

**** ******* ****

Denham Springs, LA 70726

225-***-****

EXPERIENCE

Big Mikes Sport bar and grill

May 2021- Present

FOH/BOH manager, we had a procedure on how to open and close the restaurant. Everything was done by regulation and health department guidelines.Responsible for all employees to be accounted for at their scheduled time. Prep list on all food items that had to be portioned, cutt, and prepped.When doing the prep list I had to make sure everything was being rotated correctly and had to make sure sanitizer buckets were out. All the soups, etouffees etc were made by another person and myself to specs. I had to make sure before the restaurant opened the money was counted, petty cash and office paper was done. Final walk through of the kitchen making sure all food is hot and kitchen line is prepped. All servers are in uniform and that server ally is ready. Bartenders are ready with fruit, and etc. Gave the host the section that the servers will be taken care of. Check to see if all ac are on if needed and the specials of the day are on the board. Was also in charge of the food order and certain items for the FOH.

Papi's Mexican cuisine/ Papi's fajita factory

June 2017-May 2021

FOH Manager, in charge of schedules ordering liquor and all supplies of the FOH. Made sure all FOH employees were up to spec with uniforms. All the money from the safe had to be counted and all reports had to be done. In charge of maintenance if anything broke down had to make sure it was repaired in fast and budget cost.

University phoenix, CSULB School break

April 2016-April 2017

Decided to finish school. Retired military

Applebees, Bell Gardens, CA — Key hourly Manager

October 2013 - April 2016

Developed and maintained exceptional customer service standards. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Changed beer kegs. Performed closing duties including cleaning, sanitizing and replenishing. Made engaging connections with guests to create loyalty.

TGIF — Lead Bartender

FEB 2012- Oct-2013

designed and developed electro-mechanical components for new products. Maintained full knowledge of all menu items, contents and preparation methods. Delivered food and beverage orders within established timeframes Delivered quality food and beverage service to guests in a responsible manner. Collected money and made change. Opened and closed bar tabs and transferred tabs to dining area. Maintained bar stocks, replenished daily as necessary. Made engaging connections with guests to create loyalty.

US Army— Supervisor

September 1997 -Jan 2013

Awards Purple Heart, Bronze Star with Valor

Defuse hostile situations with superior negotiation techniques. Performed reconnaissance operations in Iraq. Trained and instructed subordinates and supported units on Fire Direction Control Center. Directed supporting fire to suppress enemy fire and allow troops to maneuver the area. Maintained rifles, machine guns, mortars and hand grenades. Commanded more than 200 arms combat patrols on foot and in vehicles.Performed reconnaissance operations in IRAQ to Intel.Led an infantry team of 45 members in combat operations, including providing tactical guidance. Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations. Determined elevation and grid azimuths with maps and map overlays. Patrolled areas and allowed restricted area access for authorized personnel. Supervised operation and organizational maintenance of weapons systems and specialized equipment. Led military police teams in support of battlefield operations. Coordinated training schedules and filed crucial administrative paperwork.Maintained complete accountability during redeployment of all sensitive items and communication equipment. Maintained rifles, machine guns, mortars and hand grenades.

EDUCATION

Virginia college, Columbus GA— Network Engineering

September -2011- June- 2013

Graduated with Associates Degree

SKILLS

Virus and spyware removal, Hardware support and troubleshooting, Self Starter CPR certified, Extremely organized, Used to Working in a Team Setting, Hiring and training, Leadership Background, Full service restaurant background, Effective team leader, Bilingual Communication Skills (English and Spanish)

AWARDS

Awarded the Bronze Star and Purple Heart. Received Global War on Terrorism Service Medal. Maintained 100% accountability of a large section of equipment worth over $4.5 during multiple overseas deployments.Servsafe Manager Certificate. CLS Qualified.

LANGUAGES

Fluent in spanish, written and spoken.



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