Customer Service Security Specialist

Richard W. Meyer

*** *. ******** ***

Appleton, WI 54911

Phone: 920-***-****

*********@***.***

Career Objective

A long IT career in Network Administration where I can use my computer knowledge and considerable project experience to keep my company’s network and computers functioning at high levels to the benefit of my employer. To be able to work well with others in this endeavor.

Skills

Negotiating agreements for purchases of equipment & exclusive rights deals

VMware & Citrix training.

Customer service first attitude.

Working with other co-workers & customers effectively to everyone’s benefit.

Hardware and peripheral knowledge.

Approach to troubleshooting and analyze needs.

Windows Server

Active Directory, Bomgar, Cyberark, Director, P-Synch experience.

Security concepts on network and workstation (Ethical Hacking)

Track-It/Service Now experience.

Educational Background

IT Network Administration Degree /Security Specialist Degree: Fox Valley

Technical College, 3.17 GPA. Honors in Security Specialist Degree

University of Wisconsin Stevens Point, Computer Information

Systems business program with business administration discipline 3

years completed.

Appleton High School East, DECA related coursework.

(2)

Professional Experience:

2023 Thrivent Financial: Call center I.T. Support Specialist. Level One triage

for hardware, computer, software, and network issues. Contract based.

2022 Field Service Technician St. Elizabeth Hospital contract based. Worked

break-fix tickets with laptops, scanners, desktops. Worked with network

connections from switches and servers. Solved OS Windows related issues.

Applied various upgrades and fixes along with imaging laptops and desktops.

2022 Aurora Healthcare, Short Term Project, inspection of Ingenico point of sale

machines in Milwaukee.

2022 U.S. Venture, Helpdesk temp. performed various functions such as Track-It,

IBS records work, processing basic new hires, basic terminations, desktop

setups, use of Azure to remove digital fingerprints, troubleshooting desktop

issues, use of Active Directory for employees, and decommissioning of

laptops and desktops

2017 President of EON Equipment Network Appleton WI

Sold new and used equipment to the pulp & paper, graphic

arts, and converting Industries. Frequently partner with other

companies on liquidation projects. Primary tasks included

prospecting for customers, inquiries, and equipment. Performed

inventory audits on equipment, and equipment project management.

Converting/Pulp Equipment Sales Manager

Paper Equipment & Machinery Co. Minneapolis MN

Performed all converting equipment sales within company. Sold

used Pulp & Paper equipment from warehoused inventory. Handled

project negotiations and management of exclusive liquidations.

Reorganized and implemented an inventory control system to

manage inbound and outbound equipment in warehouse.

Sample Of Professional Accomplishments:

Negotiated sale of #12 Paper Machine at SAPPI Westbrook ME.

Negotiated exclusive contract on #4 Paper Machine in Wausau WI for employer, in 2004.

Creation computer based inventory system for warehouse of used and new equipment for Paper Equipment & Machinery.

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