SKILLS

Exemplary communication, organization and multitasking skills. Highly patient with the ability to stay calm in high-stress situations. Accurate and efficient with data entry and keen attention to details Aptitude with a wide variety of computer applications, fast learner and able to adapt quickly to different software and processes

EXTENSIVE DISPATCHER BACKGROUND

Big Sky Call Centers - January 2020 - Present CityWide Towing - 2013, 2017 Onside Restoration - 2013 L.Hansen Forwarding - 2011 Beretta Protective Services – 2009

Experience dispatching technicians, security guards and officers

Knowledge of radio and 10 code use

Experience with emergency calls, with a focus on extracting relevant information in emergency situations

Various administrative assistant duties Monitor several ques with accuracy and efficiency

TECHNICAL SUPPORT/CUSTOMER SERVICE

Alberta Health Services Call Center 2014-2015 Garda Security Service – 2009, Enmax 2008, Direct cash 2006- 2008

Handle account issues and technical support for software and hospitals

Schedule service and installations Record management

General administrative duties including account receivables

Prepared contracts

Networking relationships with shipping clients, drivers, movers, towers and mechanics

EDUCATION

High School Diploma June 1999 Elkford Secondary School

Network Systems Management Diploma May 2020 CDI College

Cybersecurity Diploma November 2021 CDI College

Business Administration Diploma Currently Enrolled Makami College

MY REFERENCES AVAILABLE UPON REQUEST

INTRODUCTION

Highly focused, seasoned dispatcher with a superb record of customer service abilities, adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in crises for a variety of diverse population and interested in working with a growth-orientated, progressive company

ad4u8m@r.postjobfree.com

403-***-****

VOLUNTEER EXPERIENCE OR LEADERSHIP

Fording Rescue Competition & Greenhill’s Rescue Competition 1998

Played the role of an accident victim

Fording River Christmas Parties 1998 & 1999

Designated Driver

Wild Cat Charlie Days 1997

Light of Christ School – May 2014

Chaperone Grade 6 class trip to the Telus Spark Building.

Light of Christ School --- May 2015

Chaperone Grade 7 class trip to the Calgary Zoo.

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