Pharmacy Technician Customer Service
Resume:
SABRA DAVIS
*** ***** **** ***** #* Springtown, Texas 76082
Phone 945-***-**** Email: ad4u8h@r.postjobfree.com EXPERIENCE SUMMARY
● Administrative experience in the public, legal, healthcare, pharmaceutical and government settings, and management capabilities in the areas of operations, training, and process improvements.
● Strong leadership skills and ability to oversee several clients at one time.
● Proven record of establishing long-term client relationships.
● Self-directed and detail oriented with the ability to multitask, balance complex problems, and troubleshoot when necessary, while maintaining calm in fast-paced environments.
● Exceptional writing and communication skills.
● Advanced knowledge of Microsoft Office programs including Word, Excel, PowerPoint, and Outlook, both in previous occupations and college coursework.
● Worked in both large and small teams through college, internship, and worked collaboratively leading and managing others and teams.
Professional Experience
Kroger Pharmacy July 2022-July 2023
Pharmacy Technician
Pharmacy technicians assist the pharmacist in the preparation and distribution of medications, maintaining the drug inventory, and maintaining patient and pharmacy records in a manner consistent with all federal, state, and local laws and regulations, as well as pharmacy policies and procedures. Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.
Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.
Counting prescription medication, filling prescriptions, and typing and attaching medication labels. Performing inventory audits and purchasing supplies and medication. Process patient insurance.
Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations. Protects patients and employees by adhering to hazardous waste policies and protocols. Contributes to team effort by accomplishing related results as needed. ANNA FAMILY PHARMACY December 2021- May 2022
Pharmacy Technician
Pharmacy technicians assist the pharmacist in the preparation and distribution of medications, maintaining the drug inventory, and maintaining patient and pharmacy records in a manner consistent with all federal, state, and local laws and regulations, as well as pharmacy policies and procedures. Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.
Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.
Counting prescription medication, filling prescriptions, and typing and attaching medication labels. Performing inventory audits and purchasing supplies and medication. Process patient insurance.
Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations. Protects patients and employees by adhering to hazardous waste policies and protocols. Contributes to team effort by accomplishing related results as needed. JUNE 2021-DECEMBER 2021
ALTO PHARMACY, PLANO AND WORK FROM HOME
PHARMACY TECHNICIAN (PRIOR AUTHORIZATION SPECIALIST)
● PHARMACY TECHNICIANS ASSIST THE PHARMACIST IN THE PREPARATION AND DISTRIBUTION OF MEDICATIONS, MAINTAINING THE DRUG INVENTORY, AND MAINTAINING PATIENT AND PHARMACY RECORDS IN A MANNER CONSISTENT WITH ALL FEDERAL, STATE, AND LOCAL LAWS AND REGULATIONS, AS WELL AS PHARMACY POLICIES AND PROCEDURES.
●
● ACCEPTING WRITTEN PRESCRIPTIONS OR REFILL REQUESTS FROM PATIENTS AND EVALUATING INFORMATION FOR COMPLETENESS AND ACCURACY.
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● DELIVERING QUALITY CUSTOMER SERVICE TO PATIENTS, RESPONDING TO INQUIRIES, QUESTIONS, OR REQUESTS, AND REFERRING THEM TO THE PHARMACIST FOR MEDICAL INFORMATION.
●
● COUNTING PRESCRIPTION MEDICATION, FILLING PRESCRIPTIONS, AND TYPING AND ATTACHING MEDICATION LABELS.
●
● PERFORMING INVENTORY AUDITS AND PURCHASING SUPPLIES AND MEDICATION.
●
● PROCESS PATIENT INSURANCE.
● MAINTAINS A SAFE AND CLEAN PHARMACY BY COMPLYING WITH PROCEDURES, RULES, AND REGULATIONS.
●
● PROTECTS PATIENTS AND EMPLOYEES BY ADHERING TO HAZARDOUS WASTE POLICIES AND PROTOCOLS.
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● CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED.
● SUBMITTED PRIOR AUTHORIZATIONS ON BEHALF OF DOCTOR’S OFFICE AND PATIENTS
● USED COVER MY MEDS AND OTHER PRIOR AUTHORIZATION FORMS AS REQUESTED BY INSURANCES
● WORKED WITH PRESCRIPTIONS AND INSURANCES FROM MULTIPLE STATES WALMART, DALLAS, TX DECEMBER 2019-APRIL 2021
PHARMACY TECHNICIAN
● PHARMACY TECHNICIANS ASSIST THE PHARMACIST IN THE PREPARATION AND DISTRIBUTION OF MEDICATIONS, MAINTAINING THE DRUG INVENTORY, AND MAINTAINING PATIENT AND PHARMACY RECORDS IN A MANNER CONSISTENT WITH ALL FEDERAL, STATE, AND LOCAL LAWS AND REGULATIONS, AS WELL AS PHARMACY POLICIES AND PROCEDURES.
●
● ACCEPTING WRITTEN PRESCRIPTIONS OR REFILL REQUESTS FROM PATIENTS AND EVALUATING INFORMATION FOR COMPLETENESS AND ACCURACY.
●
● DELIVERING QUALITY CUSTOMER SERVICE TO PATIENTS, RESPONDING TO INQUIRIES, QUESTIONS, OR REQUESTS, AND REFERRING THEM TO THE PHARMACIST FOR MEDICAL INFORMATION.
●
● COUNTING PRESCRIPTION MEDICATION, FILLING PRESCRIPTIONS, AND TYPING AND ATTACHING MEDICATION LABELS.
●
● PERFORMING INVENTORY AUDITS AND PURCHASING SUPPLIES AND MEDICATION.
●
● PROCESS PATIENT INSURANCE.
● MAINTAINS A SAFE AND CLEAN PHARMACY BY COMPLYING WITH PROCEDURES, RULES, AND REGULATIONS.
●
● PROTECTS PATIENTS AND EMPLOYEES BY ADHERING TO HAZARDOUS WASTE POLICIES AND PROTOCOLS.
●
● CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED. Kroger, Plano, TX
October 2015- December 2019
Cashier(2015-2017), Pharmacy Technician(2017-2019)
● Ensured excellent customer service and product and discount knowledge.
● Communicated daily tasks to cashiers and baggers and supervised the completion of all daily tasks.
● Oversaw and assisted in the loading of customer's unwanted items and cleaned for work areas.
● Completely handled all forms of payments
● Scanned groceries and ensured proper price scanning.
● Answered customers' questions, and provided information on procedures.
● Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
● Offered customers carry-out service at the completion of transactions.
● Exuded friendly, courteous, and positive attitude and demonstrated professionalism
● Pharmacy technicians assist the pharmacist in the preparation and distribution of medications, maintaining the drug inventory, and maintaining patient and pharmacy records in a manner consistent with all federal, state, and local laws and regulations, as well as pharmacy policies and procedures.
● Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.
● Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.
● Counting prescription medication, filling prescriptions, and typing and attaching medication labels.
● Performing inventory audits and purchasing supplies and medication.
● Process patient insurance.
● Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
● Protects patients and employees by adhering to hazardous waste policies and protocols.
● Contributes to team effort by accomplishing related results as needed. Immediate Bail Bonds, Dallas, TX February 2013 – April 2014 Bail Bond Agent, Field Agent, Bondsman
● Met with potential clients to help them complete bail application, make payments, execute bail bonds.
● Maintain accurate records of executed bail bonds.
● Record all Liens on collateral within 24 hours of posting bond.
● A cell phone is required, and all calls needed to be responded to in a timely manner.
● An on call status was maintained 24 hours a day and 7 days a week.
● Ensure all bail bond paperwork is returned to the main office within 24 hours of execution.
● Collect cash collateral and premiums collected on bonds and deposit within assigned bank account with 24 hours.
● Gather marketing statistical data from courts and jails in surrounding area.
● Attend any required promotional or public relations activities.
● Visits courts and jails to meet with potential clients, get court documents signed.
● Help locate clients who failed to return to court.
● If any deviation from the underwriting information provided by the main office, the bail bond agent must immediately cease execution of the bail bond.
● If any information is obtained while executing the bail bond that may lead to increased risk, the bail bond agent must cease execution of the bail bond.
● The bail bond agent must obtain and keep current Resident Department of Insurance Property/ Casualty Limited Lines License for Fidelity/Surety Insurance.
● Must maintain a notary commission.
● Maintained a health relationship with all judicial, legal, corrections, and law enforcement agencies in the area.
● Received underwriting training
● Maintained entire office and all work was completed by me during shift. All-Nite Bail Bonds, Fort Worth/Arlington, TX September 2012 – January 2013 Bail Bond Agent, Field Agent, Bondsman
● Met with potential clients to help them complete bail application, make payments, execute bail bonds.
● Maintain accurate records of executed bail bonds.
● Record all Liens on collateral within 24 hours of posting bond.
● A cell phone is required, and all calls needed to be responded to in a timely manner.
● An on call status was maintained 24 hours a day and 7 days a week.
● Ensure all bail bond paperwork is returned to the main office within 24 hours of execution.
● Collect cash collateral and premiums collected on bonds and deposit within assigned bank account with 24 hours.
● Gather marketing statistical data from courts and jails in surrounding area.
● Attend any required promotional or public relations activities.
● Visits courts and jails to meet with potential clients, get court documents signed.
● Help locate clients who failed to return to court.
● If any deviation from the underwriting information provided by the main office, the bail bond agent must immediately cease execution of the bail bond.
● If any information is obtained while executing the bail bond that may lead to increased risk, the bail bond agent must cease execution of the bail bond.
● The bail bond agent must obtain and keep current Resident Department of Insurance Property/ Casualty Limited Lines License for Fidelity/Surety Insurance.
● Must maintain a notary commission.
● Maintained a health relationship with all judicial, legal, corrections, and law enforcement agencies in the area.
● Received underwriting training
ATW Bail Bonds, Irving, TX March 2012 – August 2012 Bail Bond Agent, Field Agent, Bondsman
● Met with potential clients to help them complete bail application, make payments, execute bail bonds.
● Maintain accurate records of executed bail bonds.
● Record all Liens on collateral within 24 hours of posting bond.
● A cell phone is required, and all calls needed to be responded to in a timely manner.
● An on call status was maintained 24 hours a day and 7 days a week.
● Ensure all bail bond paperwork is returned to the main office within 24 hours of execution.
● Collect cash collateral and premiums collected on bonds and deposit within assigned bank account with 24 hours.
● Gather marketing statistical data from courts and jails in surrounding area.
● Attend any required promotional or public relations activities.
● Visits courts and jails to meet with potential clients, get court documents signed.
● Help locate clients who failed to return to court.
● If any deviation from the underwriting information provided by the main office, the bail bond agent must immediately cease execution of the bail bond.
● If any information is obtained while executing the bail bond that may lead to increased risk, the bail bond agent must cease execution of the bail bond.
● The bail bond agent must obtain and keep current Resident Department of Insurance Property/ Casualty Limited Lines License for Fidelity/Surety Insurance.
● Must maintain a notary commission.
● Maintained a health relationship with all judicial, legal, corrections, and law enforcement agencies in the area.
● Received underwriting training
Doc’s Bail Bonds, McKinney, TX March 2011 – December 2011 Bail Bond Agent, Field Agent, Bondsman
● Met with potential clients to help them complete bail application, make payments, execute bail bonds.
● Maintain accurate records of executed bail bonds.
● Record all Liens on collateral within 24 hours of posting bond.
● A cell phone is required, and all calls needed to be responded to in a timely manner.
● An on call status was maintained 24 hours a day and 7 days a week.
● Ensure all bail bond paperwork is returned to the main office within 24 hours of execution.
● Collect cash collateral and premiums collected on bonds and deposit within assigned bank account with 24 hours.
● Gather marketing statistical data from courts and jails in surrounding area.
● Attend any required promotional or public relations activities.
● Visits courts and jails to meet with potential clients, get court documents signed.
● Help locate clients who failed to return to court.
● If any deviation from the underwriting information provided by the main office, the bail bond agent must immediately cease execution of the bail bond.
● If any information is obtained while executing the bail bond that may lead to increased risk, the bail bond agent must cease execution of the bail bond.
● The bail bond agent must obtain and keep current Resident Department of Insurance Property/ Casualty Limited Lines License for Fidelity/Surety Insurance. EDUCATION
Collin College – Plano, TX – May 2012 – 2013
Double Major: Criminal Justice and Psychology
Collin College – Plano, TX – August 2012
Certification: Personal Training
Life Experiences
Boy Scouts of America Venturing Crew (2004 – 2006) Law Enforcement Club: Criminal Justice Vice President (2004 – 2009) Skills USA District 6: Texas Officer (2004 – 2006) LICENSURE & CERTIFICATIONS
Texas State Board of Pharmacy
PTCB
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