Customer Service Representative
Resume:
Tonya Adams
Augusta, GA *****
************@*****.***
Professional Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Skills
Microsoft Excel
Microsoft PowerPoint
Customer Service and Assistance
Electronic Information Systems
Comparing Products
Patient Callbacks
Call Control
Product Selection
Work History
April 2020 - Current
Foundever (Sitel) - Augusta GA (work From Home)
Customer Service Representative
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
September 2014 - February 2019
Lizzy's Adult Day Center - Augusta GA
Personal Care Provider
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Documented vitals, behaviors, and medications in client medical records.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Entertained, conversed, and read aloud to keep patients mentally alert.
Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Conferred with supervisor to discuss patient condition and medical care.
Assisted patients with self-administered medications.
June 2012 - January 2014
MCG Hospital - Augusta GA
Security Guard
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Education
July 1997
Augusta State University Augusta, GA
GED
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