Tonya Adams

Augusta, GA *****

706-***-****

ad4u7u@r.postjobfree.com

Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

Microsoft Excel

Microsoft PowerPoint

Customer Service and Assistance

Electronic Information Systems

Comparing Products

Patient Callbacks

Call Control

Product Selection

Work History

April 2020 - Current

Foundever (Sitel) - Augusta GA (work From Home)

Customer Service Representative

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services, and company information.

September 2014 - February 2019

Lizzy's Adult Day Center - Augusta GA

Personal Care Provider

Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Documented vitals, behaviors, and medications in client medical records.

Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Entertained, conversed, and read aloud to keep patients mentally alert.

Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.

Conferred with supervisor to discuss patient condition and medical care.

Assisted patients with self-administered medications.

June 2012 - January 2014

MCG Hospital - Augusta GA

Security Guard

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Responded quickly to incidents and assessed active situations for security concerns.

Responded quickly to emergency situations to assess and deflect issues.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Completed full building and grounds patrols to spot and investigate concerns.

Education

July 1997

Augusta State University Augusta, GA

GED

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