James Gailliard

*** **** ***** ****** *** Floor Bronx, New York 10466

Cell: 347-***-****

ad4u7m@r.postjobfree.com

Deskside Support L2

Barclays Corporate & Investment Bank

**/**** – 1/2023

•Responsible for profiling Win 10 workstation by replication on existing Win 7 workstations

•Assist with post upgrade incidents and queries

•Daily operations and systems support to personnel

•Ensure incident management is followed and all SLA's are met

•Troubleshoot all hardware and software issues in person, remotely,or by phone

•Backup user restoration and data migration

IT Support Specialist Level II

BlackRock 1/2022-08/2022

•Provide Desktop/Laptop tech support

•Provide support for mobile devices, printers, scanners, wireless, VPN

•IMAC (install, move, add, change) support

•Support virtual infrastructure platforms, VDI, Citrix

•SLA in ServiceNow

•Troubleshoot and research problems

•Track and resolve customer incident requests

•Backup user restoration and data migration

•Provides Executive Support

Desktop Support Engineer Bank Leumi USA

7/2021-9/2021

•Use of SCCM to perform Windows 10 imaging and provided software distribution

•Operating system deployment, hardware and software inventory

•Hands-on client support, first level remote troubleshooting for offsite users

•LAN administration

•Desktop/laptop hardware configuration and deployment

•Perform administration tasks with Windows network accounts through Active Directory

Desktop Support Engineer Scotiabank

New York, NY

10/2020 - 7/30/21

•Provide technical support and maintenance for desktop, laptop, telecom and network systems.

•Troubleshoot hardware and software issues and document resolutions with support as needed.

•Install, configure, update end user desktops and laptops.

•Perform telecom moves, adds and changes.

•Contribute to all phases related to client installations, upgrades, operating systems and configuration issues.

•Use of SCCM to perform Windows 10 imaging and provide software distribution, Operating System deployment hardware and software inventory.

•Provide day-to-day support for end user hardware and software needs and project-based support onsite.

Desktop Support Engineer Westchester Medical Center

10/2019-6/2020

•Provide day-to-day support for end user hardware and software needs and project-based support onsite.

•Provide technical support and maintenance for desktop, laptop, telecom and network systems.

•Troubleshoot hardware and software issues and document resolutions with support as needed.

•Install, configure, update end user desktops and laptops.

•Perform telecom moves, adds and changes.

•Contribute to all phases related to client installations, upgrades, operating systems and configuration issues.

•Use of SCCM to perform Windows 10 imaging and provide software distribution, Operating System deployment hardware and software inventory.

Sr. Desktop Support Staffing Solutions 1/2019-6/2019

•Perform Windows 10 imaging. installation utilizing supplied documentation and tools

•Provide break/fix services to end users. Inventory legacy hardware systems and also assist with network drive mappings and printer setups

•Hands-on client system support, first level remote troubleshooting for off-site users. basic LAN administration, and desktop/laptop hardware configuration and deployment

•Deploy, maintain and support desktop/laptop computers, PDA's and other electronic devices

•Assist Senior IT staff with administration and monitoring

Sr. Information Systems Manager Volunteers of America Greater New York 11/2013-11/2018

•Responsible for the supervision of Information Systems Managers

•Responsible for managing the operation of the Help-desk Division to meet division

•information system needs

•Create, maintain and document network and software user accounts

•Responsible for the supervision of (24) sites in the Housing Division

•Responsible for ensuring a continuous and stable desktop environment

•Perform testing and installation of new equipment and upgraded application software

•Responsible for delivering special assigned projects in a timely manner

•Provide troubleshooting, diagnosis and resolution for desktop hardware, operating system,

•as well as network and software user accounts

•IS group is responsible for maintaining and updating all the (24)servers in the Housing Division

•Perform administration tasks with Windows network accounts through Active Directory

•Responsible for IT staff performance evaluations

•Report directly to both AVP's in each Sector regarding IT needs at their programs.

•Report directly to CFO and CIO on company-wide IT projects in Greater NY area

•Responsible for creating and maintaining forms for dealing with asset auditing information

IT Help Desk Level II

Atlas Air, Purchase New York

03/2013-11/2013

•Provide phone and deskside support to local and remote users on a variety of issues

•Develop and maintain customer relations

•Coordinate with team members to ensure employee requests are handled appropriately. and in a timely

•manner

•Ability to diagnosis, analyze data, and provide an effective resolution

•Deploy, maintain and support desktop/laptop computers

•Perform administration tasks with Windows network accounts through Active Directory

IS/IT Global Services

TEKsystems at (Nestle Waters North America) Stamford, CT

11/2012-03/2013

•General management maintenance Level 1&2 support, including remote users

•Analyze and resolve computer and network hardware and software issues

•Perform administration tasks with Windows network accounts through Active Directory

•Deploy, maintain and support desktop/laptop computers, PDA's and other electronic devices

•Use of SCCM to provide software distribution, operating system deployment, hardware and software inventory

•Assist Senior IT staff with administration and monitoring Move/Backup/Restore transfer client data as needed

Education

Monroe College

AAS, Computer Science

Military

US Navy - Honorable Discharge

Certifications

MS Certified Windows 7, Dell Laptop and Desktop, HP Laptop and Desktop, Lexmark Printers

Contact this candidate