Kiran Vaid

Email id: ad4u7e@r.postjobfree.com

Phone no. 925-***-****

U.S. Citizen

Summary

Highly Skilled Project/Program Manager with 11+ years of experience in domains of Medtech, Biotech, Healthcare, Pharmaceuticals, Banking, and Finance with expertise in implementing large enterprise applications.

Potential in driving the full lifecycle of your product areas— from identifying the prioritizing needs based on opportunity and potential value, all the way to thinking about the release and development cycle, customer rollouts, iterations, and maintenance considerations.

Solid knowledge and experience of project management standards, processes, procedures, guidelines, and tools.

Ability to handle complex projects and manage portfolios for all levels of Projects.

In-depth knowledge of Waterfall and Agile in iterative and incremental software development.

Meet deadlines and drive results while facing ambiguity and uncertainty on Projects.

An array of skills working with the customer and user communities in defining agreed upon requirements, overcoming obstacles, and providing solutions, and ultimately producing usable applications that meet customers’ expectations and generate value to the organization.

Ability to create and comprehend process-level, project scoping and project planning documents.

Extensive experience in getting involved in delivering new or enhanced products/or services to improve customer satisfaction using technology, which may include customizations to base products to meet client requirements, third party products or consulting projects and engagements.

Experienced in delivering complex Process re-engineering, Process improvement for digital transformation projects.

Excellent in Communication and change management practices.

Good knowledge of Business Process Modeling, Enterprise Content management (ECM) and Business Re-Engineering.

Overseen interconnected projects that are complementary to one another to contribute to larger, longer-term business objectives.

Experienced in using Agile Methodology with hands on experience using JIRA to manage Product Backlog, leading scrum meetings, leading Grooming sessions and Product Demo for the Business owners.

Experienced in using Project Management tools like Project Plan, Google sheets, Smart sheets, PowerPoint etc. for overall planning and management purposes.

Expert in creating strategies and success measures for the digital/online products.

Experienced in creating complex Process Flow diagrams, designs/ Wireframes, Mockups for UI/ digital/online driven applications.

Managed the project governance structure, change management, escalated to management when needed.

Experience in Risk Management (Identification, Analysis, Response, Monitoring and Control of potential risk factors).

Self-motivated and independent, yet able to work in a medium as a team member and communicate ideas effectively.

Ability to communicate effectively with business users, stakeholders, and IT Partners.

Excellent leadership skills including issue management, conflict resolution, business and process analysis, and team building and resource management. A consensus builder who forges strong relationships among stakeholders at all levels of organizations.

Education

Bachelors in commerce (B. Com) – India

Masters in literature –India

Certified Graphic Designer – Aptech – India

Trained as Agile Product Owner and Project Manager

Technical Skills

Software development methodologies – Agile, Waterfall.

Project Management Tools – MS Project Plan, JIRA, PowerPoint, Raid log MS Excel, Google sheets, Smart sheets, HPALM Visio, JIRA.

Requirements Management Tools – JIRA, Confluence, Rational RequisitePro, Telelogic DOORS, Confluence.

Business Modeling, UML Modeling using Rational Rose, MS Visio, Adobe, Figma, SnagIt, Axure, Mindjet.

Version Control / Document Management / Change Management Rational ClearCase, ClearQuest, Concurrent Version System (CVS), OnBase Enterprise Content Management System (ECM) Visual SourceSafe (VSS), MS SharePoint, Perforce, eSign, Rational, Database, Data Warehousing and ETL tools RDBMS, Oracle 10g, MySQL, MS Access.

Operating Systems: Microsoft Windows 95/98/2000/XP/NT/Pro, UNIX.

Professional Experience

Intuitive Surgical, Sunnyvale, CA June 2023 - Present

Project/Program Manager

Project: Intuitive Surgical is taking a process improvement initiative to revamp the device and equipment Registrations and Submissions workflow for Global markets. The original process was extremely manual, and all the submission and registration information are being stored in excel spreadsheet. The goal of the current process is to implement the solution through Veeva platform, to automate the workflows and make the users efficient in submitting and registering products.

Responsibilities:

●Planned vendor assessment activities with multiple vendors and eventually like testing the Sandbox for understanding of the functionality, attending Salesforce workshops, presenting the assessment results to the leadership.

●Conducted Scorecards review and reports for Business users for vendor assessment.

●Analyzed Business problem areas and user stories to assess project strengths and vision, created as is and to be process flow diagrams for business users understanding, to enhance CRM solution.

●Collaborated with different departments to find distinction and similarities in the systems, for ideation purposes.

●Worked with UI experts to create Mockups for the user journeys, to facilitate MVP. Worked with Process team to provide process improvement inputs and ideas.

●Collaborated with Global leaders and users for Product delivery planning and execution.

●Oversite requirements from Veeva, DDiSmart and other vendors for assessing system functionalities to create reports.

●Measured and tracked KPIs and success of the Project based on Business criteria.

●Created Project Plan and monitored deadlines.

●Worked with Business SMEs to understand that flow of requirements and develop Process Maps.

●Worked with Architects and developers to communicate business needs for the Product development and implementation needs.

●Involved in an end-to-end process to deliver seamless system functionality.

Roche, San Jose, CA Nov 2020 – May 2023

Project/Program Manager

Project 1: Roche has Lab Automation Software integration Projects are implemented for various life-threatening diseases and help provide analytical data and Reports through the customized workflow for every Product on SaaS Platform. It goes through full development lifecycle whether it is for various DCRs from Business, Redmines tickets or Projects.

Project 2: Roche has ample products under Molecular diagnostics which requires constant supply chain management. They required a demand planning and demand forecasting system. Along with this, they need to revamp the supply chain management system on Salesforce to better manage their inventory and have more lead time to notify suppliers of their demand figures.

Responsibilities:

Created the vision and roadmap for products & overall projects under, gathered input from internal business partners and customers to craft a prioritized, realistic, roadmap.

Created user centric designs by understanding business requirements and user feedback.

Carried the voice of the customer to the product development team throughout the entire product development lifecycle, from definition to sun setting of the product.

Engaged with delivery partners within information technology, architecture, analytics for software development projects according to industry best practices.

Proactively identified and managed project risks and dependencies and raised awareness around projects across the portfolio.

Monitored Backlog in JIRA and led the team to follow the timelines.

Ensured that requirements content and prioritization are aligned to larger strategic objectives.

Led Design Review meetings and provided suggestions where needed.

Helped manage scope and contributed to trade-off decisions in conjunction with external stakeholders.

Managed requirements lifecycle across multiple tools and systems.

Identified blockers that will impact timeline, scope, cost, or other project variables and escalate to the appropriate stakeholders.

Maintained in-depth knowledge of the Roche Sequencing Solutions’ products.

Dodge and Cox, San Francisco, CA Jul 2019 – Oct 2020

Project/Program Manager

Project: D&C Enterprise workstation supports clients and manages the reporting for investment portfolios mutual funds. The SaaS application has several modules that requires continues enhancements and new functionalities including based on customers’ requirements. Projects also included digital and web-based design & UI related enhancements.

Responsibilities:

Provided insights, planning, and executed projects using AGILE Methodology to support Enterprise applications development in launching new products or service offering to customers through digital platform; maintain and execute detailed operations-readiness plan.

Collaborated with many internal stakeholders to align processes and systems requirements. Served as the business process owner and subject-matter-expert.

Engaged with customers to understand their business portfolios to provide them the enhanced functionalities on digital, based on the stock funds they have invested in.

Monitored Product Backlog on a constant basis in JIRA with requirement, documented User Stories, and conducted Business Grooming sessions.

Developed and managed high-level program strategy, as well as detailed execution plan. Execute on set strategy and detailed plan.

Created Process Flow Diagrams, wireframes, mockups with application design to get business buy in.

Identified and troubleshooting UX problems (e.g. responsiveness).

Ensured adequate process documentation/training material metrics and relevant frameworks are in place.

Worked closely with cross-functional teams to review volume changes, forecasting and capacity planning and help teams prepare accordingly.

Bank of the West, San Ramon, CA Oct 2016 – Jun 2019

Sr. Project Manager/Quantitative Analyst

Project 1: Pre-Funding (PFA) Audit teams performed audit manually on Commercial and Mortgage loans that are underwritten/processed but not funded yet. Business had keen interest in the digital transformation of this extremely complicated and redundant manual process in Appian SaaS platform to reduce their efforts from 48 hours to 4 hours, end to end audit. This Project involved creation of Appian workflow, starting from creation of monthly sample to assign a certain type of loans based on sampling criteria and percentage to Auditors and ultimately approving the loan for funding.

Project 2: Post-Closing Audit teams performed audit manually on the Direct, Indirect Auto, RV Marine loans that were funded or declined. The Project was initiated to reduce extensive manual efforts for Auditing team. This Project involved SaaS development of an end-to-end workflow in Appian which included automated creation of sample based on the criteria selected by Auditing Supervisor.

Project 3: The Project involved creation of a report for Contact Center Business to reflect the Opt-Out customer data along with opt- out Time and date. Bank’s EDW team would receive this data from an external partner who hosts Bank’s Customer relationship records, for EDW to create report and deliver to Contact Center Business to perform data cleanup to fulfill compliance needs.

Responsibilities:

Worked closely with Lending Services Business Teams, Underwriters and Auditors. Trained on the overall loan origination to loan closing process.

Ability to deal with ambiguity, define and drive strategy, and attention to details. Demonstrated success in complex problem solving.

Worked with cross functional teams to bring them on board with the same understanding of the Project/tasks/follow-ups.

Trained as an Agile Product Owner and navigated the team to follow Scrum Methodology for every sprint throughout Projects.

Incorporated customer feedback, usage metrics, and usability findings into design to enhance user experience.

Conducted scheduled Scrum meetings to align with team members from start to end of each Sprint, to maintain momentum and visibility.

Created Product Roadmap for the Project and scoped out Minimal Viable Product Requirements (MVP) for better planning.

Gathered insights from internal and external user feedback, web analytics, research, and competitors to understand user needs and synthesize into learnings for the team, and into product plans to deliver to those user needs.

Influence leaders on best practices and approaches to effectively execute and deliver high impact priorities.

Performed Quantitative analysis to analyze financial & economic data and make trading, investing, and risk management decisions.

Created complex process flow diagrams to illustrate the desired functionality in a workflow and break the process steps down to detailed requirements.

Worked closely with technology teams, architect to keep the required communication going and gaining the knowledge of the platform.

Experience working independently with minimum supervision and leading multiple projects simultaneously involving various groups/locations/vendors.

Self-directed, adaptable, flexible, detail-oriented, with a professional upbeat attitude making interaction with stakeholders productive and efficient.

Knowledgeable about PM Excellence Artifacts that support a project.

Bank of the West, San Ramon, CA Apr 2015 – Sep 2016

Sr. Project Manager/ Quantitative Analyst

Project: Bank of the West offers a suite of Indirect and Direct loan products for consumers. The business lines implement strategies and tactics designed to mitigate credit losses and portfolio risk. The Synergy SaaS Platform includes separate CREDICHECK, RapUP, and StrategyOne (S1) modules, used to make credit decisions for Indirect Auto and Credit Card portfolios. There are several business initiatives being taken to digitally transform the current process, run Synergy rules engine for Salesforce Loan Application decisioning process, and build scalable solutions to replace manual processes and reduce decision time, speed the response to applicants, and increase the capacity of operations. I am involved in Projects like Certified Pre-owned Vehicle, Income Verification, One-way status of Funding, Direct lending Platform Migration for Auto and other, Small Business Credit Card, BoW Mobile App implementation and Simulation Tool enhancements.

Responsibilities:

Identified urgent and long-term business needs for requirements prioritization. Worked with multiple external vendors to execute the Project.

Managed Project Schedule/ documentation for Enterprise applications developments.

Documented functional specifications, traceability matrix and spearhead the effort required to develop those documents.

Performed Quantitative analysis to help department thrive by extending their skillset in two valuable streams: risk management and spotting profitable investment opportunities.

Interfaced with Client to determine Client requirements and establish Project roadmaps for Salesforce digital transformation and other projects.

Extensive use of MS Project, MS SharePoint (used as the library for Project documentation and the communication of Project information).

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Managed project on JIRA and applied AGILE SCRUM methodologies to smoothly move the project through the SDLC.

Attained knowledge of Bank’s internal applications to create detailed Process Flow Diagrams for requirements analysis purposes.

Self-directed, adaptable, flexible, detail-oriented, with a professional upbeat attitude making interaction with stakeholders productive and efficient.

Ability to summarize meeting discussions captures relevant details, implement, and track next steps.

Highly reliable in communication, deadline-awareness, and excellent problem-solving skills.

Ability to create various kinds of Project management reports (Finance reports, Resource Plan Workbooks, Project Status reports) and complete moderately complex analyses in MS Excel.

Hill Physicians Medical Group, San Ramon, CA Apr 2014 – Mar 2015

Project Manager

Project: The Project involved migration from the current Legacy Claim Processing System to TriZetto QNXT. TriZetto® QNXT™ core administration system is implemented to replace the current claims and eligibility system. The system is selected to better serve Hill Physicians members and thousands of participating providers. This Implementation includes configuration changes for the entire QNXT system including Benefits, Contracts, and Enrollment. This also includes setting up the EDI Process for Claims import (837 EDI), Payment Process for the Providers (835 EDI), Trading Partners setup, Claims Adjudication customizations. The new system will allow HPMG to respond to and support new plans and programs introduced more rapidly by our health plan partners and the demands of a rapidly changing industry.

Responsibilities:

Lead the team of developers, Business Analyst and QA’s, meeting with vendor/agency and making sure the assigned work is being accomplished on time and within the set deadlines.

Responsible to provide detailed Weekly Status Reports, Customizations Status Report, Project Plan updates, time to time estimates on customizations.

Expert in creating and maintaining schedules, resource pools, department costs and budgets. Actively track variances (Earned Value Analysis), scope creep, overruns and provide forecast towards program progress.

Proficient in risk assessment, mitigation strategies and contingency planning. Extensive experience in defining and implementing process metrics to promote effective and efficient operations.

Responsible to provide detailed Weekly Status Reports, Customizations Status Report, Project Plan updates, time to time estimates on customizations.

As a Project Manager, established ground rules, roles and mechanisms to foster productive discussions and interpretations of business needs and solutions. Managed Ambiguity.

Reviewed Business requirements for Inbound Member Enrollment, Inbound 837P/I Claims customizations, Outbound 835 EDI, eERA for Company’s internal Portal, Claims Adjudication Customizations, and Payer Response Report.

Performed Gap Analysis for Trizetto requirements and internal customizations, when necessary.

Worked with QNXT technical experts to understand requirements of the system and create presentation for Business users understanding.

Abbott Vascular, Santa Clara, CA May 2013 – Mar 2014

Product Manager/Sr. Business Analyst

Project 1: The Project involved migration from the current Siebel based Supply Chain System to Salesforce.com Implementation on a Global Platform for Field Inventory and Supply Chain Management using Mobile and online applications, which provides the accurate information on the consignment that is available to the Abbott’s Customers. The other Project was to re-launch Salesforce.com for an offshore instance, which included Data Validation, Application Security, Product Breakdown / Competitors / Cleanup Operation due to the application not getting used for a few years, and that caused date pile-up.

Responsibilities:

Gathering and analyzing Business requirements to integrate Customer Global Salesforce.com database.

Responsible for gathering supply chain requirements for products like stents and other cardiovascular products, functional specifications and develop storyboards for diverse Customer Consignment tracking.

For integration project, helped defining goals and created a product roadmap to successfully implement projects.

Provide AGILE project management controls, project plans, timeline schedules, facilitate RAD sessions, and review software defects.

Validated business requirements and was primarily responsible for documenting the functional specifications of the mobile experiences, with a focus on business and functional logic, as well as understanding and documenting variations in experiences that can occur with users with varied product mixes.

Involved in automation of Supply Chain Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce Applications.

Actively participated in Scrum Meetings to go over the status of the project on a daily basis.

Worked with Senior Architects and technical teams to deliver the Project accurately on time.

Worked extensively on Estimating the User Story effort and priority.

Experience performing the Business Impact Analysis for Salesforce.com Global Applications and understanding which instance is Business Critical so that a Disaster Recovery Plan should be created.

Created Test Plan and Test cases and coordinated with the team to perform various forms of testing for the application deployment.

Involved in comprehensive testing of the system to check it satisfies functional specifications.

Ramsell Corporation, Oakland, CA Sep 2012 – May 2013

Business Analyst

Project 1: Ramsell Strategic Projects: These projects involved Tactical and Strategic approach which included Cash/ Treasury Management initiatives, Reporting Strategy, User Access Management, and Product Login Cross Products.

Project 2: ADAP Product Implementations: These implementations are for different States where Ramsell provides configurable technology solutions, services, and expertise to help the customers contain costs, increase efficiency, and improve outcomes.

Project 3: 340B Product Implementations: These implementations deliver a comprehensive technology solution and in-depth expertise that can be trusted to help the Clinics/Hospitals/Doctors streamline administration to increase access, improve outcomes, reduce costs, and realize more value and ensure compliance with tools for eligibility, claims processing, Inventory management and reporting.

Project 4: System Reverse Engineering: This project involved documenting Ramsell’s existing Supply Chain system so that the system specifications are documented, and Business can be efficient in presenting RFPs to the clients and include the modules across all the Products. This documentation also included the enhancements made within the system on time to time.

Responsibilities:

Conducted detailed and comprehensive Business Analysis by working with stake holders to identify the system, operational requirements, and proposed enhancements.

Authored Business Requirements Specification (BRS), Use Case Specifications, Systems Requirement Specification (SRS) and Change Request along with the Business Group and the IT project group members.

Performed Treasury management and cash flow analysis.

Involved in transferring the data to the end-user with the Data tables in Comma Delimited, .CSV text file format.

Closely worked with Development team to help them understand the requirements and representing the Business side.

Excellent understanding of the entire PBM, Medicare, Medicaid and 340B Programs.

Responsible for integrating HIPAA, Medicare and Medicaid solutions.

Developed Requirements for Strategic Initiatives and for Complex Systems. Performed thorough analysis with an independent approach.

Involved in comprehensive testing of the system to check it satisfies functional specifications.

Contact this candidate