Property Claims Adjuster
Resume:
Keith D. Polski
Nashotah, WI 53058
ad4u5d@r.postjobfree.com
Qualifications
● Strong written and verbal communication skills.
● Ability to work in a fast-paced environment under pressure with strict deadlines.
● Organized and able to manage multiple complex projects in a professional and consistent manner.
● Work effectively in collaboration with others.
● Skilled in building strong relationships and maintaining contacts over extended periods of time.
● Resourceful and committed; can be counted on to get the job done.
● Able to learn quickly and readily apply newly acquired knowledge.
● Proficient in MS Office and Xactimate and Xactware Software. Experience
Tip Top Roofing and Construction, Okauchee, WI August, 2023, to December, 2023 Work with potential as well as existing clients on a daily basis, objective sales and customer satisfaction Answer incoming calls and questions as needed
Report to owner any updated information as needed
Help manage production team
Wisconsin Mutual Ins, Madison, WI August, 2022 to January, 2023 Outside Property Claims Adjuster, Hales Corners Claims Office
● Report to immediate supervisor and assistant in Madison Home Office as needed for briefing and updates on workload.
● Contact claimants to schedule daily field inspections, and maintain communication with claimants through the claims process to ensure customer satisfaction.
● Inspect homeowners property damage, write repair estimates, and issue payment for losses.
● Write repair estimates and adjust payments using Xactimate Software.
● Negotiate payments as needed, working with claimants and repair contractors to resolve payout issues.
● Attend regular meetings via skype and in-person when scheduled. Report to the main office in Woodridge, IL for in-person seminars and meetings.
● Complete on the job training and continuing education as directed.
● Respond to customer questions and concerns and work to resolve customer disputes in a timely manner. REGION Construction Group, West Allis, WI April, 2021 to April, 2022 Mitigation Manager
● Train, supervise and discipline all employees of the mitigation department.
● Schedule upcoming and on-going projects as needed to be completed in a timely fashion.
● Maintain daily communication with the President of Operations, and additional personnel to achieve company success.
● Communicate with customers regarding their expectations throughout the job.
● Communicate with insurance adjusters regarding status of jobs and billing.
● Write and submit estimates to adjusters for review and payment.
● Promote the brand with courteous and attentive attitude, always. AMAZON DSP, Sussex, WI October, 2020 to April,
2021
Delivery Driver
● Report to immediate supervisor for scheduling and vehicle check upon arrival.
● Load the delivery vehicle manually in the warehouse.
● Delivery of all packages in a timely manner.
● Check-in with supervisor at end of route for any additional help needed in the field. ALLSTATE Ins, Woodridge, IL July, 2019 to March, 2020 Outside Field Adjuster, Midwest Property Claims Office
● Report to immediate supervisor for Midwest Property Claims Daily for briefing and updates on any pending workload.
● Contact claimants to schedule daily field inspections, and maintain communication with claimants through the claims process to ensure customer satisfaction.
● Inspect homeowners property damage, write repair estimates, and issue payment for losses.
● Write repair estimates and adjust payments using Xactimate Software.
● Negotiate payments as needed, working with claimants and repair contractors to resolve payout issues.
● Attend regular meetings via skype and in-person when scheduled. Report to the main office in Woodridge, IL for in-person seminars and meetings.
● Complete on the job training and continuing education as directed.
● Respond to customer questions and concerns and work to resolve customer disputes in a timely manner. Experience (continued)
SERVPRO of Indian Wells and Palm Springs, Indio, CA July, 2007 to July, 2019 Production Manager/Senior Estimator
● Communicate with insurance adjusters and set clear timeline and workload expectations on each project, as needed to expedite the completion and billing cycle of each job.
● Collaborate with office staff and Franchise owner(s) and update document files for each on-going and pending job.
● Provide day-to-day operational support including employee relations, performance training and field-use software training.
● Supervise and manage a team of 10 to 15 employees, working closely with the Production Crew Chiefs to obtain updates on daily workload, to set guidelines and timelines for work completion, inspect on-going projects in the field and provide guidance and direction to crews on multiple job sites.
● Provide and maintain a daily schedule of all on-going work and inspections, including collaborating with office staff regarding the dispatch of crews to new emergency response jobs during regular office hours, taking after-hours calls, dispatching crews and performing after-hours inspections of new jobs (on a rotating basis).
● Partner with Franchise Owner(s) to implement new and updated Corporate software and guideline requirements to achieve best business practices regarding staffing, employee relations and performance management.
● Maintain on-going communication with existing and potential customers, providing updates on daily work processes, scheduling and expectations.
● Respond to customer questions and concerns and work to resolve customer disputes in a timely manner.
● Inspect new potential job sites and provide verbal and/or written estimates for services to be performed as requested by customers, insurance adjusters or other influential community members.
● Work closely with franchise owner(s) to prepare employee performance documents and performance reviews, performance improvement plans and disciplinary actions.
● Input floor plan diagrams and detailed line item entry of all work performed using Xactimate software to prepare final bill per job.
● Maintain and prepare a final job workbook, including – digital photographs, daily job monitoring report and documentation of all necessary communication and prior approvals needed for work performed.
● Provide sales and business support achieving company growth from sub $750K to $1.5M annually within a 3- year period.
Education and Professional Certification
● Wauwatosa West HS – Class of 2001
● Institute of Inspection, Cleaning and Restoration Certification – Certifications held – WRT, ASD, FSRT, CCT, License #123003
References available upon request
Contact this candidate