**** * ******** **

Phoenix, AZ *****

Phone Hm. 602-***-****

E-mail ad4u4u@r.postjobfree.com

Steven C Angus

Objective

To work for a company with exceptional customer service.

Systems/Software

Hogan, Word, Excel, PowerPoint, ACH, PAC 2002, Cyber Agent, RE00, IBR, OIB, DIPR, E-Tran, RS system, Reject Repair, Admin, DMS, 1OFC, infogix, Desk top deposit and Mars.

Work experience

1997 – 2021(Retired) Wells Fargo Bank San Francisco, CA/ Phoenix, AZ and Tempe, AZ, Chandler AZ.

ACH NORS DEPARTMENT TECH 2/ FORGED CHECK CONTROL PROC 3/ DEPOSIT RISK OPERATIONS WORK DIRECTOR/EXECUTIVE OFFICE AND PHONE UNIT, SOUTHWEST AIRLINE.

Research and investigate ATM and Debit withdraws for Notice of Reclamations to insure funds are return to US Treasury to save any loss to the bank.

Monitoring 8 ACH General Ledger lines and research to clearing out of balance with in the SLA.

Auditing Fed charges making sure we are in compliances to limit any loss.

Sending out LOI letters for outgoing claims for high dollar account within Wells Fargo.

Reject return items making correction for misrouting items to insure customers funds are correctly processed to their accounts.

Fill in for work lead when they are out handing out work and making sure all jobs are complete before end of day.

Department trainer have trained the Tempe, Winston, NC group and our India teams.

Point person taking care of escalated internal or external customer issue and resolving in a timely manner.

Passed local AAP certification includes Reg E.

Receive and send out all department correspondence, letters and faxes.

Organize and facilitate group functions on floor and outside office, lunches and dinners.

Researching Compiling, analyzing and reporting various operational data from multiple sources.

Work with LS, PZ/CCU in the Forged Check Control area responsible for Imputing unit’s production, productivity and quality statistics, Help out staff when work loads are up, or staff is low due to vacations.

Start up new projects and train staff in Phoenix and Winston-Salem as needed.

Worked with staff on customer service by monitoring calls to make sure they are giving Wells Fargo quality standards.

Develop and implement policies, procedures and training Materials for 2 sites.

Train new staff on PC and operations for the departments.

3 years with DRO Call Center, taking about 400 to 600 calls a day.

Employment verification 1-877-HRWELLS

Education

1983-1985 UW Madison Madison, WI

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