Robyn Kravitz Santiago

Bellport, NY ad4u3k@r.postjobfree.com 631-***-****

Office Leader: Accounts Receivable / Customer Service / Dispatcher

Accounts Receivable/Payable Office Administration Relationship Management People Person Customer Loyalty

Professional Summary

Dynamic, results-driven, and adaptable office leader with a proven track record of leveraging exceptional relationship-building – making strong relationships with controllers and managers. Demonstrated ability to connect with controllers and managers and get on the top of the paying list, resulting in a significant reduction in the number of aged invoices. Equipped with extensive experience in overseeing Accounts Receivable processes and implementing strategies to optimize cash flow and minimize outstanding balances. Known as a consummate office professional who is dedicated to building work relationships via fairness and loyalty as well as providing honest and firm feedback. Outstanding experience to meet organizational challenges head on and to resolve a wide array of business-related issues (dispatch, A/R, A/P, payroll, customer service, office operations, etc.).

Core Competencies

Payment Processing Collections Management Payment Verification Accounts Receivable Operations Billing Invoicing Credit Terms Revenue Control and Tracking Aging Report Vendor Management Dispatch Appointment Scheduling Account Reconciliation Debt Recovery Financial Reporting Payment Posting Invoice Disputes Negotiations Time Management Office Management Team Building Conflict Resolution Organizational Skills Communication Skills

Work Experience

CMM Cesspool – Brookhaven, NY 2022 – Present

Office Manager – Accounts Receivable Specialist

Sell jobs and receive calls 365/24. Experience in dispatching all drivers to home. Expertly reconcile American Express.

Accounts Receivable:

Spearhead the Accounts Receivable department, overseeing the collection process for outstanding invoices.

Develop and implement strategies to build rapport with clients and foster trust, resulting in a reduction of aged invoices.

Utilize relationship building and negotiation skills to resolve payment disputes and accelerate the collection cycle.

Collaborate cross-functionally with other teams to address client concerns and ensure timely invoice payments.

Streamline billing and invoicing procedures to enhance efficiency and accuracy in the accounts receivable process.

Achievements:

Recognized as the top-performer in Accounts Receivable for 7 consecutive quarters, achieving top collection rate.

Reduced average days sales outstanding (DSO) by connecting with accounts and implementing collection strategies.

Implemented an automated reminder system for overdue invoices, resulting in an immediate decrease in late payments within the first month of implementation.

Applauded by management for outstanding leadership and contributions to improving overall cash flow operations.

Office Operations:

Process office paperwork, enter and invoice accounts payable and receivable, and perform payroll in a timely manner.

Ensure smooth flowing office operations. Verify office procedures adhere to business policies and overall goals.

Experienced in performing duties related to payroll, budgeting, cash flow forecasting, and financial reporting.

Engage team in process improvement initiatives, identifying opportunities to enhance data entry and accuracy.

Provide financial assistance with monthly status reports and monthly closings. Effectively prepare and maintain ledger accounts and perform related activities for financial statements and reconciliation of various accounts.

Turner Cesspool – Deer Park, NY 2006 – 2022

Accounts Receivable Manager

Overhauled and managed Accounts Receivable, resolving outstanding issues and ensuring timely payments, resulting in a clean receivables record. Maintained the General Ledger, ensuring financial records were accurate and up to date.

Accounts Receivable:

Handled all aspects of invoicing, ensuring accuracy and timeliness of processing invoice and performing collections.

Deeply experienced in developing the best practices for the consolidated A/R to ensure accurate information.

Hired, allocated work, trained, and established performance standards to ensure proper staffing levels.

Reported on productivity and effectiveness of department compared to established performance metrics.

Reviewed established billing processes and implemented best practices to ensure entry of charges and payments.

Provided training and guidance to staff members to enhance collection techniques and improve team performance.

Applied exceptional problem-solving skills and leadership abilities in navigating complex payment challenges.

Achievements:

Managed all the high-value accounts, meeting/exceeding collection targets. Established strong relationships with clients through regular communication and personalized follow-ups, resulting in a decrease in overdue invoices.

In the end, successfully restored the Accounts Receivable department to optimal functioning by resolving all outstanding receivables and implementing effective collection strategies. Received recognition from senior management for the rapid turnaround of the A/R function and the resulting improvement in financial stability.

Office Operations:

Managed 24/7 phone operations, ensuring prompt and professional customer service. Drove sales by effectively selling services and securing jobs. Coordinated driver schedules/assignments, optimizing efficiency and customer satisfaction.

Attended management team meetings to efficiently develop and implement company and departmental goals.

Documented and implemented office workflow processes and procedures for tasks affecting the department.

Prepared weekly employee payroll journal entries. Recommended solutions to complex accounting functions.

Early Career Experience:

Nanrich / RoomsUnlimited Furniture – Medford, NY

Office Manager – Customer Service/Relations and Service Repair Department

Managed a team of 10 in Customer Service/Relations and the Service Repair Department, overseeing all aspects of their work.

Customer Service:

Processed all sales transactions, including costing, entering, and processing purchase orders, and managing factory acknowledgments. Effectively handled driver calls and addressed customer delivery issues efficiently.

Managed disputes with the factory regarding incorrect furniture orders, ensuring prompt resolution. Oversaw departmental efficiency and addressed any issues. Managed credit card disputes, ensuring effective resolution.

Oversaw customer service and business relations, ensuring high levels of customer satisfaction. Effectively managed the service repair department, including processing repair requests and coordinating repairs with technicians.

Ensured smooth operations by handling incoming goods and forwarding them to the delivery department.

Office Operations:

Supervised and coordinated the work of office staff, ensuring tasks were completed accurately and efficiently.

Experienced in performing day-to-day accounts receivable functions as it related to reconciliation of accounts to ensure account activities were correctly classified and resultant balances are proper. Resolved invoice discrepancies.

Dispatch:

As a dispatcher, provided leadership as the main contact between customers and drivers of orders being delivered.

Well versed in load management and dispatching software – learning quickly to handle simultaneous priorities. Experienced in issue resolution with customers on deliveries – maintaining an exceptional customer service level.

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