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Customer Service Inventory Control

Location:
West Columbia, SC
Posted:
April 08, 2024

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Resume:

Linda Martin

*** ******** *****

Columbia, South Carolina 29223

803-***-**** Cell

Summary of Qualifications

● More than 24 years of Life Underwriting experience

● Excellent ability to gather and analyze statistical data and generate reports

● Comprehensive database management skills

● Knowledge of general accounting principals

● Ability to communicate effectively, both orally and in writing

● Complete knowledge of supplies, equipment and services ordering and inventory control.

● Exceptional record maintenance skills

● Excellent ability to solve problems

● Ability to compile information and prepare reports

● Excellent coordination skills

● Immense ability to schedule appointments and maintain calendars, travel arrangements,

conference set up

● Solid experience in office software

● Excellent ability to make administrative/procedural decisions and judgments

● Insurance Agent; License Issued February 25, 2019 State of South Carolina, Tennessee,

North Carolina, Texas and Maryland (Life, Accident and Health, Disability,Sickness, and

Medicare)

Professional Experience

Illumifin LTCG Thrivent

Aug.2023-March 2024

Senior Life Underwriter

● Triage and Prescreend Applicants for Coverage

● Accurately administered and ensured that each application was in accordance with

Underwriting philosophy, product guidelines and state regulations

● Supported department efforts to ensure customer service goals were met

● Projected a positive and professional image at all times; reflected integrity in words and

actions

● Strived for continuous improvement, provided support to better meet customers’ needs

and achieved corporate goals to include actively supporting business goals

● Processed Long Term Care plans, reconsiderations, postpones and appeals.

● Swiss Re, MVR, Script Check and MIB app reviews

Jacobson Group

Aug.2019-May 2022

Underwriter Consultant

● Accurately administered and ensured that each application was in accordance with

Underwriting philosophy, product guidelines and state regulations

● Supported department efforts to ensure department customer service goals were met

● Projected a positive and professional image at all times; reflected integrity in words and

actions

● Strived for continuous improvement, provided support to better meet customers’ needs

and achieved corporate goals to include actively supporting business goals

● Resolved questions concerning death claims. medical records and blood profiles

● Approval up to 3 Million.

● Processed Individual Term, UL,and WL.

● Handled Post APS Reviews

● Swiss Re, MVR, Script Check and MIB app reviews

Colonial Life Insurance Company. August 98 – February 2018

Columbia, South Carolina

Senior Life Underwriter

● Recognized as one of the top four best large companies to work for in South Carolina and

a Fortune 500 company.

● Supported Agents with medical field underwriting, provided internal and external

customers service in a timely manner which projected a positive image for Colonial

● Interacted with others, internally and externally, in a way that gave customers confidence

in one’s intentions and those of the organization; operated with highest integrity/ethics.

Linda Martin Page Two

● Mentored and trained new underwriters

● Accurately administered and ensured that each application was in accordance with

Underwriting philosophy, product guidelines and state regulations

● Supported department efforts to ensure customer service goals established for department

were met

● Projected a positive and professional image at all times; reflected integrity in words and

actions

● Strived for continuous improvement, provided support to better meet customers’ needs

and achieved corporate goals to include actively supporting business goals

● Resolved questions concerning death claims. medical records and blood profiles

● Approve death benefits up to 3 Million.

● Processed Group Term Life, Group Specified Disease, Whole Life, Term Life, Universal

Life, Paul Revere, Critical Illness and Lincoln Life policies.

● Processed Individual Universal. Term and Whole products.

● Lead tours, presentations and panel discussions as needed

● Handled Senior Mailbox requests within 48 hours

● Prepared daily grid for peer assignments

● Colonial Life Essential Leadership Program

● Colonial Life Learn the Business 1-3 Program

● Colonial Life Magic Program

● Yellow Belt Training

Richland Memorial Hospital Jan 1990-Jun 1998

Columbia, South Carolina

Unit Coordinator

● Provided high quality inbound customer care

● Transcribed doctors orders

● Patient room assignments

● Ordered medical procedures and testing

Army National Guard Aug 1988 – Aug 1998

Columbia, South Carolina

Combat Medical Specialist

● Provided Medical Support to soldiers during training

● Administered medications and IV’s with doctor assistance

● Ordered tests and assisted doctors during physical testing

● Assistance to nurses

Linda Martin Page Three

Education

George Fox University

Jakes Divinity Scho

Doctor of Ministry:Spirit filled global leadership,in the African diaspora

Northern Central University

Jakes Divinity School

June 2019-Feb.2022

910 Elliot Ave.

Minneapolis, MN 55404

Masters : Strategic Leadership

Ashford University Aug. 2008- Aug.2012

400 North Bluff Blvd.

Clinton, Iowa 52732

Bachelor of Arts

Major: Public Relations Administration

Minor: Health Care Administration

Linda Martin Page Four

References:

Barbara Roach 203 Penrose Dr. Columbia, SC 29203 803-***-****- Retired School Teacher

Regina Stephens Biddle Road Columbia, SC 29212 803-***-****- Adm. Staple’s Corp.

Shelly Morris, MD. 550 Peachtree St NE Atlanta Ga 30308 404-***-**** - Anesthesiologist

Emoy Hospital



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