C O N TACT

678-***-****

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phone

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P R O F E S S I O N A L S U MMARY

-Skilled in Oracle CC&B and MDM with a track record of enhancing testing strategies and quality assurance.

-Dedicated professional with proven performance in management, leadership and communication. Detail-

oriented in problem-solving and planning.

-Ready to make an immediate contribution to your

organization. Results-oriented professional with 10+ years of experience and a proven knowledge of Software

Development, Test Management and Quality Assutrance. E D U C ATION

Completed coursework towards Business Analytics

Science

University of Virginia

Completed coursework towards M.S.

Gurukul Kangari University

Completed coursework towards B.S.

Meerut University

Completed coursework towards Diploma in

Management

Indira Gandhi National Open University

E X P E R I E N C E

November 2023 - Present

C2M Functional Consultant

Accenture-Southern Company

July 2022 - October 2023

CC&B and MDM Functional Tester

Accenture-Exelon

Co-ordination with client for review of user stories, feature refinement and test script management

•

Ensuring Functional testing best practices followed and best Knowledge transition among team

members

•

Test execution/ defect management for Oracle

CC&B and Oracle MDM modules including Billing,

Metering, C&C and Payment, Finances Billing,

Budget billing, Revenue Management, Customer

Assistance Programs, Device Management, Meter

Data Management, Smart Metering, AMI, Service

Order Management, To Do Management, Field

Activity Creation and Management

•

Working with development team/business team for

analysis of data, triage of defects (review and

tracking) Sprint activities and PI coordination with client and business team

•

Reviewing bugs and retesting as per the

requirement

•

Coordinate with the Business analyst and

developers in planning and conducting the tests

•

Reviewing test scenarios and test scripts in the

impacted solutions to facilitate appropriate

functional and integration testing.

•

Performing Business Process Integration Testing,

User Acceptance Testing/System Integration

Testing/E2E Testing as per the requirement

•

Ensuring testing best practices followed and best

Knowledge transition among team members

•

Test execution/ defect management for Oracle

CC&B and Oracle MDM modules including Billing,

Metering, C&C and payment, Finances Billing,

Budget billing, Revenue Management, Customer

Assistance Programs, Device Management, Meter

•

TECHNO FUNCTIONAL CONSULTANT

C H H A Y A S A H U

August 2022 - May 2023

CCS Functional Tester

ATCO

April 2022 - July 2022

CC&B Test Analyst

Infosys-Con Edison Energy, New York

Data Management, Smart Metering, AMI, Service

Order Management, To Do Management, Field

Activity Creation and Management

Working with development team/business team for

analysis of data, triage of defects

•

Reporting bugs and retesting as per the

requirement

•

Coordinate with the Business analyst and

developers in planning and conducting the tests

•

Develop test scenarios and test scripts in the

impacted solutions to facilitate appropriate

functional and integration testing

•

• Perform simple and complex test procedures

• Manually executed test cases, Automation testing Assist in Data sourcing (SQL Queries, Staging),

Regression testing, Defect test support Providing

regular updates for the testing status throughout

the Software Development Life Cycle (SDLC).

•

Ensuring testing best practices followed and best

Knowledge transition among team members

•

Test execution/ defect management for Oracle

CC&B and Oracle MDM modules including Billing,

Metering, C&C and payment, Finances Billing,

Budget billing, Revenue Management, Customer

Assistance Programs, Device Management, Meter

Data Management, Service Order Management, To

Do Management, Field Activity Creation and

Management

•

Working with development team/business team for

analysis of data, triage of defects

•

Reporting bugs and retesting as per the

requirement

•

Coordinate with the Business analyst and

developers in planning and conducting the tests

•

Develop test scenarios and test scripts in the

impacted solutions to facilitate appropriate

functional and integration testing

•

Assist in Data sourcing (SQL Queries, Staging),

Regression testing, Defect test support Providing

regular updates for the testing status throughout

the Software Development Life Cycle (SDLC).

•

January 2020 - March 2022

CC&B QA Test Analyst

VM International

Integration testing for third party systems

transitioning from CIS to CC&B

•

Drafting test scenarios based on the requirements

and then presenting those high-level test scenarios to business and IT SME's

•

After getting approval breaking down those test

scenarios in detailed test cases so that all the

requirements can be covered during testing

•

Worked in the implementation process of

upgrading Customer Information System (CIS),

Customer Service System (CSS) and Customer

Information management System (CIMS) into

Oracle's Customer Care and Billing (CC&B)

•

Multiple edge systems where the integration was

defined with CC&B, my role was to work with these

edge systems (DCX, MDMS, Area Profile System

(APS), FORD, Fiserv, Municipal Street Portal, JPM

Chase etc

•

Interactions for System Integration Testing Working sessions

•

Proved successful working within tight deadlines

and fast paced atmosphere

•

Assist in the planning, deployment, and

management of testing efforts in multiple

projects/interfaces

•

• Excellent written and verbal communication skills. Test planning/ execution/ defects life cycle

management of customer self-service portals,

Oracle Customer Care & Billing (CC&B) during all

SDLC phases

•

Assist in Data sourcing (SQL Queries, Staging),

Regression testing, Defect test support, Test scripts

•

Providing regular updates for the testing status

throughout the Software Development Life Cycle

(SDLC) including UAT phases

•

Assist in the planning, deployment, and

management of testing efforts in multiple projects

•

Highlight performance issues within the team to

drive high performance

•

Providing daily / weekly testing progress / status reports and reporting to Management

•

Help establish project test strategy, methodologies, test plans as well as assist with test execution

•

Ensure projects are delivered according to project timelines

•

Guide testing team in testing best practices,

Knowledge transition

•

Test execution/ defect management for Oracle

CC&B modules including Billing, Budget billing,

Remittance/ Payments, Deposits, service changes,

Credit & Collections, Payment arrangements,

payment plans, Meter Data Management, Customer

Relation Management

•

Batch Processing-Metered data for both Electric

and Gas usage- Usage file extract from CC&B to

DCX-ETL system- Update Inventory Data

•

Customers- Customer Creation-Update a Customer,

Account Verification-Error message validation-

Exceptions when batch job fails Validation of

business rules -start/Stop service request-Extract Account Information

•

Credit and Collections- Validation of business rules- PA eligibility-Payment agreement base-new

payment agreement term- TO DO for data

exceptions- Retrieving outage call tickets-Extract account and service information

•

Billing Process- Perform complex billing-Bulk Billing- Simple billing- Traffic lights billing-On Cycle (Batch Billing)-Validate Bill PDF -Regular on cycle straight billing-Irregular Billing Period.

•

L A N G UAGES

Hindi

Native

•

English

Advanced

•

S K I L L S

• Oracle CC&B

• CCS

• MDM

• C2M

• Oracle SQL

• JIRA

• Azure DevOps

• SoapUI

• Postman

• LoadRunner

• API Testing

• Selenium

• ALM

• SDLC

• STLC

• MS SharePoint

• Oracle CC&B VS 2.7 & 2.8

• Oracle CCS VS 22 A

• Business Intelligence

• Client interaction

• Client training

• User Training

• Business process understanding

• Agile methodologies

• Testing strategies

• Quality assurance

• Process improvement

• Client relationship management

• Organizational Skills

• Problem-solving abilities

• Analytical Skills

• Teamwork and Collaboration

• Continuous Improvement

• Excellent Communication

• Written Communication

• Team Collaboration

• Time Management

C E R T I F I C ATIONS

• Business Analytics Science- Credential ID- 94926480 R E F E R E N C E S

References available upon request

Contact this candidate