Brittany Cotton

Nitro, WV

ad4u1x@r.postjobfree.com

+1-304-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Retention Specialist

DIRECTV - Remote

March 2022 to Present

Remote Call Center - Answering calls assisting customers with Directv and At&T services. Assisting with Technicial Support, Billing, or anything the customers need help with while effectively communicating with management and multi-tasking with documentation systems. Customer Service Advisor

CASCI - Blue Cross Blue Shield - Charleston, WV

July 2019 to March 2022

Answering calls daily to assist members and providers with health insurance information and requests. Registration Representative

CAMC Memorial Hospital - Charleston, WV

December 2018 to July 2019

Each day update patient accounts with correct information. Verify correct insurance information and receive payments.

Caregiver

ResCare, Inc. - Dunbar, WV

December 2015 to December 2018

Responsibilities - Assist residence that have a mental and/or physical disabilities with every day living activities such as doctor appointments, eating, bathing, etc. Labor Worker

Labor Ready - Soquel, CA

April 2014 to December 2015

Responsibilities - Each day assigned to different jobs in different areas for companies doing labor work such as Auto Zone, Coca-Cola, Independent Contractors, etc. Technical Support Agent

TRG Customer Solutions - Charleston, WV

November 2011 to December 2013

Responsibilities - I answered inbound calls for clients and assisted customers in troubleshooting high speed internet connections, LAN/WLAN connections, and email support. Education

Certificate in Information Technology

Full Sail University - Remote

October 2023 to Present

Bachelor of Science in Cyber Security

Grand Canyon University - Remote

September 2021 to June 2023

Skills

• Microsoft Office (10+ years)

• Customer Service (10+ years)

• Phone and Email Support (10+ years)

• Computer Lan. Wan. Ip. (5 years)

• Cashier (7 years)

• Software Troubleshooting

• Microsoft Windows

• DHCP

• TCP/IP

• Operating Systems

• CRM software (4 years)

• Technical Support

• Computer Networking

• Insurance verification (3 years)

Certifications and Licenses

IT Certification

November 2023 to Present

• Full Sail University

• Start Date 11/20/2023

Assessments

Delivery driver — Proficient

August 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Technical support — Proficient

June 2023

Performing software, hardware, and network operations Full results: Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Conscientiousness — Proficient

January 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Work motivation — Proficient

May 2023

Level of motivation and discipline applied toward work Full results: Proficient

Home health aide skills — Proficient

January 2022

Providing care to patients in a home setting

Full results: Proficient

Working with MS Word documents — Proficient

January 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Written communication — Proficient

January 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Legal skills — Proficient

August 2023

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Call center customer service — Proficient

November 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Technical support: Customer situations — Proficient August 2023

Responding to technical support situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Greatly Capable of working in a team or individually Oral and Written Communication skills

Quick learner with fast and accurate problem solving skills Flexible, reliable and dependable hard-worker

Motivated with a strong desire to learn new skills and programs Knowledge and Experience

• Customer Service - 6 years

o In person sales and over the phone recommendations o Serving and taking orders for fast food restaurants o Handling Inbound Call Support

o Placing Outbound Calls

• Technical Support - 2 to 5 years

o Ability to work with several operating systems, including Windows and Mac OSX o Network Operations of various systems

o High Speed Internet Connection Setup

o Ability to Troubleshooting and Correct issues with various connections such as LAN, WLAN, USB Ports and adapters

o Configuring DHCP Client/Server

o Setup and Configuration of Routers and Modems

o Installing and Uninstalling Hardware and Software of Modems/Routers o Software Configuration of Printers, Portable Devices, etc. o WIFI Connection setup and configuration on any device o Air Port Configuration of Mac

• Cash Handling - 5 + years

o Processing Transactions

o Managing Cash Register

o Inputting Inventory Change

Contact this candidate