Customer Service Call Center
Resume:
Brittany Cotton
Nitro, WV
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Retention Specialist
DIRECTV - Remote
March 2022 to Present
Remote Call Center - Answering calls assisting customers with Directv and At&T services. Assisting with Technicial Support, Billing, or anything the customers need help with while effectively communicating with management and multi-tasking with documentation systems. Customer Service Advisor
CASCI - Blue Cross Blue Shield - Charleston, WV
July 2019 to March 2022
Answering calls daily to assist members and providers with health insurance information and requests. Registration Representative
CAMC Memorial Hospital - Charleston, WV
December 2018 to July 2019
Each day update patient accounts with correct information. Verify correct insurance information and receive payments.
Caregiver
ResCare, Inc. - Dunbar, WV
December 2015 to December 2018
Responsibilities - Assist residence that have a mental and/or physical disabilities with every day living activities such as doctor appointments, eating, bathing, etc. Labor Worker
Labor Ready - Soquel, CA
April 2014 to December 2015
Responsibilities - Each day assigned to different jobs in different areas for companies doing labor work such as Auto Zone, Coca-Cola, Independent Contractors, etc. Technical Support Agent
TRG Customer Solutions - Charleston, WV
November 2011 to December 2013
Responsibilities - I answered inbound calls for clients and assisted customers in troubleshooting high speed internet connections, LAN/WLAN connections, and email support. Education
Certificate in Information Technology
Full Sail University - Remote
October 2023 to Present
Bachelor of Science in Cyber Security
Grand Canyon University - Remote
September 2021 to June 2023
Skills
• Microsoft Office (10+ years)
• Customer Service (10+ years)
• Phone and Email Support (10+ years)
• Computer Lan. Wan. Ip. (5 years)
• Cashier (7 years)
• Software Troubleshooting
• Microsoft Windows
• DHCP
• TCP/IP
• Operating Systems
• CRM software (4 years)
• Technical Support
• Computer Networking
• Insurance verification (3 years)
Certifications and Licenses
IT Certification
November 2023 to Present
• Full Sail University
• Start Date 11/20/2023
Assessments
Delivery driver — Proficient
August 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Technical support — Proficient
June 2023
Performing software, hardware, and network operations Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Conscientiousness — Proficient
January 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work motivation — Proficient
May 2023
Level of motivation and discipline applied toward work Full results: Proficient
Home health aide skills — Proficient
January 2022
Providing care to patients in a home setting
Full results: Proficient
Working with MS Word documents — Proficient
January 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Written communication — Proficient
January 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Legal skills — Proficient
August 2023
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Technical support: Customer situations — Proficient August 2023
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Greatly Capable of working in a team or individually Oral and Written Communication skills
Quick learner with fast and accurate problem solving skills Flexible, reliable and dependable hard-worker
Motivated with a strong desire to learn new skills and programs Knowledge and Experience
• Customer Service - 6 years
o In person sales and over the phone recommendations o Serving and taking orders for fast food restaurants o Handling Inbound Call Support
o Placing Outbound Calls
• Technical Support - 2 to 5 years
o Ability to work with several operating systems, including Windows and Mac OSX o Network Operations of various systems
o High Speed Internet Connection Setup
o Ability to Troubleshooting and Correct issues with various connections such as LAN, WLAN, USB Ports and adapters
o Configuring DHCP Client/Server
o Setup and Configuration of Routers and Modems
o Installing and Uninstalling Hardware and Software of Modems/Routers o Software Configuration of Printers, Portable Devices, etc. o WIFI Connection setup and configuration on any device o Air Port Configuration of Mac
• Cash Handling - 5 + years
o Processing Transactions
o Managing Cash Register
o Inputting Inventory Change
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