Dalena Herrera

**** ******** ** *** *

Kansas City, MO 64137

786-***-****

ad4u17@r.postjobfree.com

SKILLS

Answer and direct 60+ calls daily, with goals including selling plans, managing customers accounts, managing customers policies, responding to queries. Trained 2 new employees in using QQcatalyst, and the insurance’s websites, as well as duties and knowledge of how everything works at the companies. Excellent communication skills with a focus on customer service Experience with Microsoft Office- Excel & Word

EXPERIENCE

Sebanda Insurance, Miami FL - insurance agent

August 2023 - February 2024

● Insurance agent, customer representative with experience in telephone and face-to-face customer service. Experiences with sales, customer care, technology support. Knowledgeable with major customer service software, with auto insurance’s policies, handling customer’s complaints and maintaining a positive and friendly disposition.

● Hoping to use my wealth of experience and knowledge to attain employment in a customer service role.

Barnes and Noble’s bookstore, Miami FL - information and customer service specialist

June 2023 - August 2023

● Fueled by my love for books I worked as a part-time employee for almost a year at the bookstore.

● Memorized store organization system, as well as special products and discounts and directed customers to desired products.

● Maintained a friendly and positive attitude at all times, even with unhappy and unruly customers.

Rehrig Pacific Company, Kansas City KS — machine operator March 2024 - Present

I work as a machine operator, with plastic pallets. being sure that they all come out properly, checking, assembling with their respective covers, loading them from one machine to another. moving it to its respective place to be stored later. EDUCATION

Ocoee High School, Orlando - High School diploma

September 2019 - May 2021

After I came to the United States from Cuba, I started school a little behind but caught up at the end of the month.

Finished High school with a GPA 3.0 /4.0

AWARDS

Received about 80% of clients' satisfaction rating. Closed sales at almost 60% rating and a 5% higher than company average.