SUMMARY:

Over ** years of experience as a Senior Technical Project/Program Manager, delivering success across diverse industries (Finance, Supply Chain, AI/ML, LLM) and project types (Automotive, Autonomous systems, Financial, Mobile Development, E-commerce). Proven ability to manage complex multi locations programs/projects, Manage cross-functional teams, driving business performance and growth.

Summary of Qualifications

Project & Program Management:

oPMP-certified with 15+ years of successful project/program execution.

oCertified Scrum Master with 15+ years of experience, Certified Advanced Scrum master

o10+ years’ experience in Technical Program Management, costing, Product development, Requirement analysis, IT implementation

o10+ years of experience in large scale, complex IT projects including ERP

o5 years’ experience in AI/LM and LLM product development

oExpert level in Waterfall, Agile - Scrum, XP, Kanban and SAFe

oProven track record of migrating Waterfall projects to Agile frameworks.

o10+ years’ experience in Cloud based infrastructure implementations/DevOps such as AWS, Azure.

Change/Vendor Management:

oLed complex projects, fostering stakeholder buy-in and ensuring smooth transitions through effective change management.

oExpertise in the RFI and RFP process, showcasing an understanding of procurement and vendor selection.

oExtensive experience in change management and control for over 15 years.

Technical Expertise:

oProficient in project management tools (Clarity, TFS, MS Project, JIRA, Rally).

oExperience in enterprise web application development (.NET, JAVA, C#, PHP).

oOver 10 years of experience with BI, Data Warehouse, Data Lake, ETL (SSIS, SSRS). SQL DB such as Oracle, Postgres

oStrong leadership in managing AI and ML projects (data acquisition, model development, performance evaluation).

Additional Skills

Business Case Writing & Project Charters

Scope & Schedule Planning (SOW, RFI, RFP)

Financial Analysis (IRR, CBA)

Vendor Management & Reporting Dashboards

Sysco Corporation, Houston TX April 2018 – March 2024

Senior Technical Program Manager, Manage Corporate ECM, SCM ERP

•Lead and managed enterprise supply chain and merchandising program, leveraging my expertise in Artificial Intelligence (AI/ML) and Large Language Models (LLMs) to develop Sysco product “Items” slotting and taxonomy.

•Collaborates with cross-functional teams, including engineering, product management, and stakeholders, to ensure clear communication and alignment.

•Develops and executes project plans, budget, manages risks, and tracks progress to ensure successful project completion.

•Possesses strong technical knowledge to understand project complexities and make informed decisions.

•Managed multiple Accounts Payable (AP) programs, including claims and automated inventory management.

•Partnered with business users to define project scope, gather requirements, and deliver conceptual and detailed designs that meet business needs.

•Collaborated cross-functionally with sales, engineering, marketing, manufacturing, and operations to drive successful ECM development.

•Performed comprehensive project tracking, including generating periodic status reports, managing budgets and schedules, analyzing variances, and mitigating risks and issues.

Comtech Telecommunications Cor, Aliso Viejo, CA Aug 2017 – April 2018

Senior Program Manager

Mange Corporate IoT Program

•Led a cross-functional program driving the development and implementation of a Big Data DaaS solution on AWS. Utilized Hadoop HDFS, YARN, and Spike for efficient data storage, processing, and analysis.

•Established project governance for clients, including policies, procedures, schedules, and plans.

•Developed and executed detailed project plans, encompassing requirements definition, communication strategies, contracts, issue resolution, risk mitigation, and resource allocation.

•Managed change requests and ensured project scope remained aligned with business objectives.

•Monitored projects financials, analyzing cost and schedule variances to proactively manage risks and ensure on-time, on-budget delivery.

•Created program/project dashboards for executive communication, providing real-time status updates and facilitating weekly reporting and presentations.

•Administered and approved project time and budgets, ensuring accurate resource allocation and financial control.

Honda America Motor Company, Connected Vehicle department Torrance, CA Jan 2015 – Aug 2017

Senior Program Manager/Scrum Coach

Manage multiple products teams working on two major automotive application platforms

Develop budget, resource planning, release planning, schedule and product release roadmap

Manage multiple on/off shore vendor, stakeholders and development teams (Japan, Israel, Europe, US, Canada, India)

Drive/coach improvements in software development practices/processes within the teams.

Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget

Develop program/project dashboards for executive presentations

Identifying resource needs, performing quality reviews, and escalating functional, risk management, budgeting, quality, timeline issues appropriately Responsible for tracking key project milestones

Change control, follow integrated change management

Adjusting project plans and/or resources Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed

Manage cross-functional projects of high complexity

Manage budget and resources

Directing and monitoring work efforts on a daily basis

Carrington Mortgage Services (www.carringtonhomeloans.com), Aliso Viejo, CA May 2014 – Jan 2015

Senior Project Manager

•Fulfilled the role of Project manager leading multiple teams in support of LOS system migration (FICO to Equator) which include Loan Management, Loan Modification and Short Sale modules.

•Worked with PMO Director to develop, monitor, and analyze program performance.

•Responsible for the new application rollout and data migration (SSIS, SSRS, ETL)

•Developed and monitored project change management process

•Ensured program compliance with accurate and timely data collection and submission

•Created and implemented program development initiatives in collaboration with Director

•Responsible for scoping and delivering features and functionality for existing and new loan boarding software products for Short Sale and Loan modifications

•Managed enterprise financing loan boarding and loan servicing programs from start to rollout

•Collaborated with PMO, product owners, software architects, and functional manager to capture and refine detailed user epics/stories and requirements

•Maintained programs within the budget and schedule

•Lead the effective and efficient delivery of large complex cross-functional programs including vendor management, contract negotiation and change control

•Gained consensus on technical decisions and drove software engineering best practices to deliver high quality results

•Created, maintained and disseminated program information to stakeholders using custom dashboards; facilitated communication within and between the development teams, quality assurance group and product management to collaboratively develop our software; included meetings for prioritization, estimation/planning, and daily stand-ups

Infinity Menu LLC (www.infinitymenu.com), Newport Beach, CA June 2010 – May 2014

Senior Project Manager/PMO

•Managed all company mobile geo fence Program (10+ large projects) from initiation to production.

•Prepared company’s RFPs, participated in vendor selection, contract negotiation, change management and SLA negotiation.

•Managed 5 project teams/PMs with total of 23 members (on shore/off shore) developing mobile application

•Developed cloud based digital catalog, asset management backend portal, and front end eComm on iOS and Android utilizing Java, .NET, C#, CSS, HTML5, MS SQL.

•Monitored and managed full product development in all SDLC phases such as Planning, Analysis, Requirement, Design, Development, testing and rollout.

•Developed all programs and project Charters/SOW, develop the Scope Statement, managed BRD creation for all projects, created Traceability Matrix, created detailed schedule and budget, performed Risk Planning and Risk Monitor, created Acceptance Criteria Document .checklist, collected UAT sign offs, performed Project Audit and project closure documentation.

•Developed project dashboard for senior management status reporting.

•Developed integrated change control to oversee program/projects changes.

•Provided weekly status updates for executives, stakeholders and vendors.

•Worked with software developers, electrical engineers and industrial design teams.

•Established and developed Software Development best practices.

•Transferred knowledge, monitored engagement team performance, and provided feedback.

Central 1 Credit Union (www.central1.com), Vancouver, BC, Canada June 2008 – May 2010

Senior Project Manager

•Worked with the PMO to develop and deliver Project Management Life Cycle: Planning, Analysis, Design, Development, testing and rollout of web banking application

•Managed 2 major financial projects for all Canadian Credit Unions: Personal banking portal and Mobile money transfer utilizing JAVA, .NET and MS SQL

•Worked with PMO to move Waterfall framework to Agile

•Involved with all steps of software development from requirements gathering, wireframe, development, test cases, testing, deployment and enrollment

•Provide periodic project status updates and presentations to all the key stakeholders including Executive Management, vendor teams and project team.

•Performed periodic project(s) budgeting and budget forecasting

•Transferred knowledge, monitored engagement team performance, and provided feedback.

Champions Way Inc. (www.championsway.com), North Vancouver, BC, Canada July 2006 – June 2008

Senior Scrum Master/Project Manager

•Managed company’s new Cloud SaaS CRM software (Perfect Mind: http://perfectmind.com) utilizing MS SQL cluster, .NET, CSS, JAVA, Ruby and HTML

•Managed complete SDLC program and sub projects from beginning to end

•Prioritized projects and scheduled them accordingly

•Developed, managed, and maintained project plans and budgets

•Coordinated team(s) efforts, established internal SDLC process

•Developed product roadmap

•Identified the underlying principles, reasons and facts of information by breaking down information

•Managed company’s infrastructure projects

•Evaluated company’s disaster recovery plan and developed D/R roadmap

•Established business continuity policies and processes

KIA Canada Nov 2004 to April 2006

•Developed middleware and asset management solution for all Canadian KIA dealers

•Developed finance web portal payment plugin for KIA finance, including auto loan calculator, trade-in appraisal and finance rate calculator (based on credit score)

•Developed business intelligence for KIA dealers in Canada

•Managed vendors and external stakeholders

•Developed project schedules, budgets and resource management plan

•Set up lead for a system to identify their most important customers and prospects for cross and upsell by built Customer Relationship Management

•Setup analytics to measure profitability and performance based on different criteria

•Managed part inventory management data integration (ETL, OLTP, MS SQL, .NET, C#, JAVA)

EDUCATION

•Certified Scrum Master

•Certified PMP from Project Management Institute

•Web Portal Solution Certified

•IBM Mid-Range solution Certified

•HP High Availability Certified Consultant

•SUN Competency 2000 certified

•Compaq Certified Architect

•Veritas Certified Architect

•Falconstor Enterprise Certified

•BSc with Honors in Computer science

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