Customer Service Human Resources
Resume:
GLORIA DAVIS-KELOW
**** ******** ***** · Cincinnati, Ohio 45247
e-mail· *****.*********@*****.***
My qualifications include 10+years proven success working in Public Services which included Lead Management positions in Sanitation Operations, Human Resources, Hearings/Court Cases, Training, Traffic and Road Management, Highway Maintenance, Reorganization, Customer Service Call Center, Winter Operations and Fleet Management, and presently Chief Officer for current City Member as well as a disciplined leader with the proven ability to remain calm and deliver results in high-pressure situations. Consistently demonstrate strong leadership skills used to direct divisional/departmental operational functions,investigations, hearings and launching large scale projects, from beginning to completion successfully, while executing sound strategic decisions striving towards constant improvement while utilizing excellent leadership, organization, and operational skills to enhance productivity by utilizing best practices to meet established goals and objectives for success outcomes Comprehension of City Rules, Regulations, Civil Service-all phases, of grievances, hearings, research, and investigations practices for City levels. Effectively communicate with people having diverse social and economic backgrounds.
OBJECTIVE
To become an active member with your company by displaying excellent customer service skills with the internal team as well as the external team, showing positivity to the first faces to interact with those looking for directions with the organization, to create a warm and friendly environment in a professional manner.
AREAS OF IMPACT
Strong Support Management Investigations/Hearings Labor Relations Networking/Teamwork Strategic Planning & Leadership Human Resources Operations Management Project Management Personnel Management Emotional Intelligence City of Cincinnati Legal Practices, Grievances, Hearings, Union Contracts Customer Service/Complaint Process Internship Supervision Daycare Operation
PROFESSIONAL EXPERIENCE
CITY OF CINCINNATI, CINCINNATI, OHIO 10+ years to 2021
Complete management of the day-to-day Operations. Diversified management and leadership background featuring improvement or development of operational efficiencies, statistics and reporting, training, reduced expenses, creative problem solving, effective staffing and reorganization, research, investigation/hearings, including conflict resolution to produce positive impact on overall performance of the organization.
Public Services Operation Supervisor, Sanitation Division
Public Services Operation Supervisor, Traffic & Road Operation
Public Services Operation Supervisor, Fleet Management
Human Resources Manager, Solid Waste Division
Customer Service Call Center Manager - Highway Maintenance
Pride Center Project for the Mayor
Liaison for Legal Claims Manager (Law Department)
Public Services Operations Manager, Solid Waste Division
Chief Executive Officer for Councilman Wendell Young
GLORIA DAVIS-KELOW
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CITIZENS COMMUNITY ON YOUTH, CINCINNATI, OHIO 2012 to 2016
Participated in the planning and operation of the Student Employment Program. Dealt with work ethics and behavior in the workplace. This was a wonderful opportunity for employers to obtain summer help at the same time have an opportunity to hire and train Employees on a long-term basis it gave them exposure to the workplace, training, and to earn money during their summer break. It was a comprehensive program encouraging skill building project base learning. This program no longer exists.
CINCINNATI UNION BETHEL HEAD START, CINCINNATI, OHIO 2016 to 2019
Responsible for the planning and execution of conducting daily activities for students. Select various books for the story hour. Function as Temporary Substitute Teacher in Daycare Center. Plan and organize field trips for the children. Prepared menus for balanced meals and services. Considerable ability to plan and organize and coordinate work routines and communication parents, teachers, and Directors. Promote safe and positive environment by exhibiting creativity, energy, enthusiasm, and resolution to various issues. Deal with constructive corrective issues. Greet children in positive manner each day and wish them a great afternoon daily to keep their spirits high. Keep accurate records of activities, supplies required for budget submission. Train and supervise personnel. Ability to collaborate with people of all ages and levels.
City of Cincinnati, City Council 2019 to 2021
Day to day involvement with the Council member and other Council members and their staff. Being the chief executive’s personal timekeeper, orchestrating his schedule and planning essential travels. Guiding Department Heads with expert advice to enhance overall team efficiency. Keeping meetings focused by planning and coordinating them effectively. Acting on behalf of the Chief Executive to answer inquries, Completing special projects and initiatives with skillful oversight and support. Making actionable recommendations across the organizations.
VINEBROOK HOMES LLC 2021 to 2023
Day to day involvement of direct contact with residents, enternal and external customers. Responsible for direction of work flow by working with Retention team members, Leasing agents, receiving rental payments, cancelation of evictions, assisting with move in’s, mainantance issues, court appearance for evictions, placing notices to leave the premmisions, occupancy inspections, schedule move outs and not limited to.
NEW DAY RENTAVATIONS LLC 2008 to Present
Managed and Supervisored a Crew of Fifteen employees. Responsible for a 1.5 million dollar Budget. Responsible for Turns, Occupancy Checks, Move Outs, Repaires, Accurate Check Scan System, Customer Service, Day to Day Scheduling with Retention and Leasing Staff to Assure Accurate Move In’s and Mataine Ontime Lease Renewals. Work With the Maintenance Crew/Supervisor to Assure that the Section stayed on or Under Budget. Worked with the Legal Authority to Assure all Violations were Corrected or Prevented. Mantained a Customer Friendly Relationship with All the Resdents, Customers, Employees and Outside Vendors.
EDUCATION AND TRAINING
University of Cincinnati – Leadership Program
University of Cincinnati – Training Program
SHRM Program
OSHA Certification
EEO Representative for the City
FMLA Training
ADA Training
Mediator, Conflict and Complaint Resolution Training
Contract Negotiations-AFSCME Union
Pre-Disciplinary Hearing Officer Training
Ethics in the Workplace
Citizens on Patrol
Grass Roots Academy – Community Leadership and Training
Conflict Resolution
Labor Law
Courter Technical High School - graduate
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