ERICA TRAINER

**** *. **** *****

Phoenix, AZ ***85

480-***-****

ad4tzg@r.postjobfree.com

SUMMARY

To obtain a position that will allow me to utilize my skills and abilities in the customer service industry (Education and/or Hospitality) while enabling me to grow within a dynamic work environment.

KEY QUALIFICATIONS

●Customer Service driven

●Organizing, Planning Events

●Problem solver

●Great Communication and Leadership Skills

●Team player or works independently with minimal supervision

●Typing Skills, Microsoft Office Suite

●Ability to multi-task and work well under pressure

WORK EXPERIENCE

Banner Hospital - Phoenix, AZ Jun 2015 – Mar 2016

Room Service

●Located items requested by customers

●Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters

●Wrote patient food orders or enter orders into computers for transmittal to kitchen staff

●Used authorized system to gather information and update customer records such as restrictions

●Adhered to service and operational standards established including quality, productivity, Service

Exklusive Moving Company - Chicago Heights, IL Mar 2012 – Jun 2014

Customer Service Representative

●Managed a high volume of incoming calls

●Obtained customer information such as name, address and method of payment

●Data entry and scheduled moving appointments

●Knowledge of office duties such as sending and receiving faxes or taking messages

Supreme Clientele - Chicago Heights, IL Jun 2000 – Feb 2012

Hair Stylist

●Followed customer instructions on cut or permanently wave hair

●Applied creativity to art or design work and demonstrated services

●Applied health or sanitation standards, maintained a clean and safe work area

●Dressed hairpieces according to instructions, samples or sketches

●Scheduled meetings or appointments and maintained appointment calendar

Albertsons and Safeway call center - Phoenix AZ April 2018-Dec 2019

Taking inbound calls

Helping customers resort their password

Helping customers with their issues on their visit to the like complaint

Mckesson- Scottsdale Az Jan 2020 -March 2020

Making sure the customer prior authorization went through for their medication

Calling the doctor's office to see if they needed anything for the medication to go through at the pharmacy

Maximus Federal - Medicare April 2020-August 2020

Taking inbound calls about Medicare

Signing people up for Medicare

Answering any questions they had about Medicare

Vanguard- Scottsdale Az Feb 2021-now

I work with the customer support staff helping clients with their login issues or helping clients put beneficiaries on their

VOLUNTEER

Goodwill of Central Arizona, Retail Associate, 2015

Heritage Elementary School, Assistant Teacher Pre-K to 5th grade, 2014-2016

Boy and Girl Club of Chicago, Assistant Teacher ages 5-12, 2012-14

EDUCATION

Estrella Mountain Community College, Avondale, AZ, Pursuing Business Management

Bloom High School, Chicago Heights, IL, High School Diploma

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