Meenakshi Bhat Customer Service Consultant Email - ad4tz2@r.postjobfree.com

Profile

A Senior Customer Service Professional with 10+ years of experience, specializing in building client relations, product line surveys for different industries and digital marketing strategy. Passionate about building strong client relationships and identifying opportunities to enhance the customer experience

Professional Experience

Role: Product Survey Executive (freelancer) June 2018 – Till Date

Job Description

Working with multiple product business lines in their launch surveys that includes gathering relevant data available in the market and helping clients to setup their baseline marketing strategy.

Experience with multiple quantitative sampling and data acquisition methods required for various products to be successful and establish their customer base Experience in market research methodologies for various product lines in the Commercial and Healthcare businesses.

Experience in designing the surveys and collect data for various product categories

Working with leadership team to identify the relevant questions and efficient methods to collect data for new product surveys

Experience in planning, modifying, and executing research driven techniques, procedures, and tests for various product lines

Role: Senior Customer Service Executive Mar 2006 – Nov 2012

Company – Go-Air (Commercial Airlines)

Job Description

Worked as Senior Customer Servicing Executive in a fast-paced airlines environment and was responsible for a variety of tasks at the airport Involving customer contact/support operational duties.

Responsibilities included ticket sales, boarding supervision, customer service during a period of phenomenal company growth.

Expert at problem solving and dealing with customer issues and complaints.

Also lead the Ground-handling team, passenger Handling, reservations, ticketing and Ramp/Ground Handling Operations

Education

MBA – HR and Marketing

Diploma Engineering in Electronics & Communication

Skills

Customer Service

Product Review and Launch

Marketing Strategy

Client Relationship Building

Conflict Resolution

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