Brandon Windham

Winnsboro, SC *****

ad4tz1@r.postjobfree.com

803-***-****

Knowledgeable account manager with successful history of building long-lasting relationships with customers. Greet customers promptly and professionally while Listening carefully to customers. Willing to relocate: Anywhere

Work Experience

Account Manager

JD BYRIDER / CNAC FINANCE - Columbia, SC

November 2023 to March 2024

Store Manager

Farmers Home Furniture - Winnsboro, SC

April 2021 to October 2023

Store Manager responsibilities include but are not limited to: Hiring, oversee training, and retention of a top team of Sales Associates. Promoting superior customer service by ensuring associates are greeting and assisting customers and always taking that extra step.

Responding to customer inquiries and complaints in a professional and timely manner. Monitoring associate sales activities and productivity. Acknowledging and communicating performance to associates; Motivates and trains associates to achieve full potential and sales goals. Performing operational duties that drive sales through product knowledge, store cleanliness, and other related duties.

Ensuring that the credit department is collecting accounts. Maintaining inventory levels per guidelines.

Effectively managing warehouse/delivery employees. Actively sharing strategic ideas that support the company vision and growth plans. Service Advisor/Writer

Wilson Chevrolet - Winnsboro, SC

January 2020 to June 2020

• Provided precise price quote detailing labor and parts for services to be provided.

• Greeted all customers professionally on arrival and discussed service requests.

• Listened to customer's concerns and determined additional maintenance needs based on vehicle's current state.

• Built loyal customer base by creating great customer relationships resulting in loyalty, retention, and new business through referrals.

• Communicated with service department to provide detailed information to technicians and aid in diagnoses of vehicle problems.

• Provided customers with estimated completion time and made arrangements for loaner cars during longer repairs.

• Responded to customer complaints immediately by investigating and resolving reported matters.

• Reviewed the incoming orders and assigned work to the service technicians to maintain a demanding schedule.

• Filed records to keep system efficient and information organized.

• Satisfied customers by delivering speedy and expert service for all maintenance repair needs.

• Maintained and updated files and records to support efficient service operations.

• Collaborated well with team members to carry out daily assignments and achieve team targets.

• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

• Worked with managers to address problems such as warranty claims and customer complaints.

• Updated records with current maintenance and repair information for effective business recordkeeping.

• Helped managers improve area operations by sharing customer feedback and contributing new ideas.

• Protected business from unnecessary liability by carefully following security and safety standards.

• Gained expert knowledge of automotive service operations, market conditions, and trends. Business Development Center Rep

Wilson Chevrolet - Winnsboro, SC

August 2019 to January 2020

• Helped managers improve area operations by sharing customer feedback and contributing new ideas.

• Satisfied customers every day with fast, friendly, and knowledgeable support for car buying needs.

• Consulted with customers to understand desires and suggest best products to meet needs.

• Guided visitors to staff members and business locations with warm, personable approach.

• Carried out high-quality follow up calls with little oversight.

• Prepared reports highlighting important information such as highly interested customers and not interested customers.

• Collaborated well with team members to carry out daily assignments and achieve team targets.

• Maintained a daily follow up call route.

• Maintained vehicle inventory pictures on website along with full vehicle descriptions.

• Passed on highly interested customer to right salesperson. Branch Manager

World Finance Corporation - Columbia, SC

October 2017 to August 2019

• See that all personnel are at work on time; have proper time off for lunch, and other necessary times and that working hours are observed carefully and recorded accurately.

• Provide on-site day-to-day management and supervision of branch employees.

• Manage time off from work to ensure that customer needs are met.

• Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness.

• Provide employee feedback and provide input on employee's evaluations.

• Discipline employees that fail to comply with Company policies and procedures or fail to satisfactorily perform the duties of the job.

• Maintains efficiency by training new employees and developing their skills and understanding of company policies and all phases of branch operations, procedures and laws governing the consumer finance business.

• Exercise independent judgment and discretion in making decisions affecting employees and the performance of the branch office, and keep the Supervisor up to date on the overall performance of the branch.

• Assist in the hiring of new personnel as well as possible promotions or discharges, and offers recommendation regarding salary increases for personnel.

• Provides leadership necessary to motivate employees, and creates and maintains a high degree of branch production by achieving company standards.

• Creates and maintains branch solvency by the control of assets, proper credit extension, including proper follow up and handling of past due accounts.

• Oversee the budget and operating expenses of the branch.

• Maintains consistent growth in accounts and receivables through obtaining new borrowers and retaining existing borrowers.

• Prepares reports as required by management verifying that they are on time and accurate and acknowledging receipt of all correspondence from the Home Office that requires a response the day it is received.

• Recommends legal action on seriously delinquent accounts.

• Refunds any overpayment or excess charges made in error immediately upon discovery, even if the amount due is only one cent (cancellation refunds must be promptly and systematically made to the customer).

• Maintains good customer relations, which includes: Having satisfied customers is what will make the branch successful, which requires effective teamwork and communication to meet customer needs.

• Responsible for presenting a good company image to the community Ensure all branch personnel are dressed professionally and the office neat and clean, providing a professional environment for our customers.

• Lead by example and manage the employees in the branch.

• Take and close as many loans as possible and in general work the customers as necessary while fulfilling the primary duty of managing the branch on a day-to-day basis.

• Approve and close all new loans and assist employees, as necessary, with closing loans.

• Maintain internal audits to 80% satisfactory or be er.

• Approve and close all increases in loans of established accounts.

• See that all delinquent work is completed each day.

• Handle all serious problem customers by phone or field calls that require management assistance.

• Keep expenses within acceptable ranges, not to exceed 3% growth per year in established branches.

• Continually develop knowledge of the company's policies and procedures through constant study and review of the company's Operations Manual, Employee Handbook, Training Manual, etc.

• Promote all products including WCBC and Tax Preparation.

• See that the office is kept neat and orderly at all times.

• Follow all policies, guidelines and rules as spelled out in the Operations Manual and the Employee Manual and ensure that employees similarly follow all policies, guidelines and rules. Assistant Branch Manager

World Finance Corporation

February 2014 to October 2017

Winnsboro

• Answers the office phone

• Assists customers on the phone and in the office with Questions and Concerns of Product availability and knowledge of the product.

• Updates information at each customer contact, including: Update the borrower's record Solicit loans

(renewal, referral, increase, etc.)

• Promote all products available including tax preparation.

• Takes loan application and processes for approval/denial.

• Posts payments (cash, money order, check, debit card, inter-branch).

• Services past due accounts per Company policies.

• Prepares loan documents and executes loan closing on current renewal loans.

• Balances assigned cash drawer daily Prepares and completes the daily branch bank deposit Transports money (operating cash, interim deposits, daily deposits) to and from the bank.

• Maintains daily delinquency reports.

• Completes weekly progress reports.

• Assists with making and understanding monthly/yearly branch operating standards.

• Maintains an organized, clean, and professional work environment.

• Completes weekly training on World U and any additional assigned training requirements.

• Assists with training other Associates.

• Call approved and unmade applications.

• Send complete and accurate credit denial letters within 30 days from the date of application. Education

High School Diploma

Cornerstone Charter Academy High School - Winnsboro, SC 2013

Skills

• Proficient in workday, para data, Otis, CDK, Global Connect and Microsoft word

• Detail-oriented

• Excellent communication skills

• Team leadership Excellent work ethic

• Reliable

• Excellent Problem Solving

• Accounts Receivable

• Business Development

• Tax Experience

• Accounts Payable

• Merchandising

• Payroll

• Financial Report Writing

• Assistant Manager Experience

• Bank Reconciliation

• Customer service

• Sales

• Cash handling

• Store management

• Supervising experience

• Leadership

• Accounts receivable

• Office management

• Accounts payable

• Retail management

• Merchandising

• Cash register

• Tax experience

• Office experience

• Microsoft Office

• Computer skills

• Phone etiquette

• Communication skills

• Payroll

• Account management

• Business development

• Service writing

• Automotive service

• Bank reconciliation

• Windows

• SharePoint

• Document management

• Typing

• Warehouse management

• Administrative experience

• Organizational skills

• Time management

• Microsoft Outlook

• Microsoft Word

• Microsoft Excel

• Microsoft Powerpoint

• POS

Certifications and Licenses

Driver's License

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