Service Manager
Resume:
Stefany E. Velasquez
* ******** *****, **** ******, NJ 07853
ad4txg@r.postjobfree.com
Objective To acquire a position that will fully utilize my excellent leadership and communication skills as well as my technical background and managerial experience. Industrious and detail-oriented with strong time-management skills. Can work under stressful conditions. Can work independently and as part of a team with strong written and oral interpersonal skills. A positive attitude toward sharing expertise with excellent troubleshooting skills and assisting others in learning.
Professional Experience
UHLMANN PACKAGING SYSTEM, LP, Towaco, NJ
Service Manager 04/2021-10/2023
Project Manager 11/2019-04/2021
Supervise and manage the service department personnel and the workload, overtime, and overall demand on labor resource planning.
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Supervise the field service technician group and their deployment on the service projects such as installation, commissioning, and maintenance activities associated with the packaging systems.
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● Oversee the scheduling and training of field service engineers.
● Ensure that the resources are properly trained to meet service objectives.
● Set goal setting, skill enhancement, and performance reviews activities for field service staff. Ensure all customer issues are satisfactorily resolved by utilizing engineering, manufacturing, and other teams as needed.
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Establish professional standards of performance and underlying processes for the department and ensure and system of continuous improvement.
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● Work with cross-functional teams like sales, project management, parts, and finance. Capable of resolving escalated issues arising internally or externally and requiring coordination with other departments to resolve conflicts.
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● Interview and hire new professionals.
● Monitor service operations' key performance indicators and take corrective actions to meet or exceed targets.
● Provide strategic decisions that affect the functional area of responsibility.
● Provide input into developing the budget.
Actively managed the project by developing a timeline and milestones to keep track of the progress and costs to fulfill the jobs acc. Defined timeline and financial budget.
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Executed HOM (handover meeting) with Sales and Quotation to clarify all technical requirements. Created HOM protocol (timeline, responsibilities).
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Executed HOM with the workshop to coordinate all local manufacturing/assembly activities and involved 3rd party suppliers.
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Created and provided the shop with all documents (Manufacture Order MO, Bill of Materials BOM, assembly drawings, wiring diagrams) required for final assembly.
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Ordered through Uhlmann Headquarters purchasing all parts required for the project. Kept track of delivery time and costs.
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Frequently exchanges with the workshop during the fulfillment phase to track project status and adherence to the timeline.
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● SAP (ERP tools) work included BOM, opened and developed MOs, and monitored costs. Archived and retrieved prints of drawings for all Uhlmann Towaco stakeholders (e.g., Service Technicians, Spare Parts & Equipment Sales).
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● Managed electronic archive of Uhlmann drawings and projects.
● Obtained prices from local suppliers on parts or fabrications. Followed through on the purchase request to the Stefany E. Velasquez
5 Barstann Court, Long Valley, NJ 07853
ad4txg@r.postjobfree.com
BUHLER INC, Mahwah, NJ 04/2015-09/2019
Project Manager/Spare Parts Manager
EXTRUSION TECHNIK USA, Somerset, NJ 10/2012-04/2015 Project Design Engineer/Sales
Uhlmann purchasing department.
Actively managed the project by developing a timeline and milestones and kept track of the progress and costs to fulfill the jobs acc. Defined timeline and financial budget.
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Executed HOM (handover meeting) with Sales and Quotation to clarify all technical requirements. Created HOM protocol (timeline, responsibilities).
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Executed HOM with the workshop to coordinate all local manufacturing/assembly activities and involved 3rd party suppliers.
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Created and provided to the shop all documents (Manufacture Order MO, Bill of Materials BOM, assembly drawings, wiring diagrams) required for final assembly.
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● Ordered through BMIN purchasing all parts required for the project. Kept track of delivery time and costs. Frequently exchanged with the workshop during the fulfillment phase to track project status and adherence to the timeline.
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● Signed the acceptance protocol/test certificate with a workshop representative before the machine left the shop.
● Provided engineering to the assembly group including ACAD work, drawings for quotations, and part numbers.
● SAP (ERP tools) work including BOM, opened and developed MOs, and monitored costs. Archived and retrieved prints of drawings for all Buhler Mahwah stakeholders (e.g., Service Technicians, Spare Parts & Equipment Sales).
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● Managed electronic archive of Buhler drawings and projects. Obtained prices from local suppliers on parts or fabrications. Followed through on the purchase request to the Buhler purchasing department.
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● Provided local support for company Headquarters in Uzwil, Switzerland as required.
● Traveled to customer site for sales and CS support as required.
● Completed manuals for new machines to reflect local deviation from standard specs.
● Provided general engineering support design and development and maintenance of plastic machinery.
● Performed work using SolidWorks, CAD, drawings, milling, drilling, CNC, and lathe machines.
● Interfaced with Business Units, Marketing, Manufacturing, Quality Management, Customers, and the Field. Identified the need for corrective and preventive actions following up with any CARs / PARs to ensure closure and effectiveness.
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Reviewed, verified, and validated new and existing products. Maintenance of documentation related to design and development activity, including change control.
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● Trained new employees and customer’s machine operator at the customer’s site.
● Documented, packed, and delivered the requirements of the Customer. Obtained quotations from vendor(s) and purchased and inspected purchased incoming materials to determine compliance with stated requirements. Negotiated business terms and costs with suppliers.
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Stefany E. Velasquez
5 Barstann Court, Long Valley, NJ 07853
ad4txg@r.postjobfree.com
STRYKER ORTHOPAEDICS, Mahwah, NJ 01/2011-05/2011
Co-op position in the Product Support Engineering Team BERGEN COMMUNITY COLLEGE, Paramus, NJ 10/2008-12/2012 Professional Science Tutor
Education New Jersey Institute of Technology, Newark, NJ Bergen Community College, Paramus, NJ
Key ME & BME Courses
Provided general engineering support for the design and development and maintenance of orthopedic products.
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Performed work using Pro-Engineering, CAD, drawings, medical devices, and fundamental engineering principles.
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Interfaced with Business Units, Marketing, Manufacturing, Research and Development, Quality Assurance, Regulatory Affairs, and the Field (sales representatives and surgeons).
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● Taught Math, Chemistry, and Spanish to individual students and small groups of students.
● Acted as a role model and taught students good study habits so they could become independent learners. Attended and participated in Tutor Training Meetings, providing a forum in which to share ideas and discuss student-related issues.
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● M.S.: Biomedical Engineering GPA 3.80/4.00 scale August 2012 B.S.: Mechanical Engineering GPA 3.82/4.00 scale December 2011
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● A.S.: Engineering Science GPA 3.67/4.00 scale 2008
● ME 304 Fluid Mechanics ● ME 406 Mechanical Lab III
● ME 305 Intro to System Dynamics ● ME 407 Heat Transfer
● ME 311 Thermodynamics I ● ME 408 Mechanical Systems Design II
● ME 312 Thermodynamics II ● ME 440 Intro to Computer-Aided Design
● ME 315 Stress Analysis
● ME 316 Machine Design
● ME 343 Mechanical Lab I
● ME 403 Mechanical Systems Design I
● ME 405 Mechanical Lab II
● BME 668 Medical Imaging Systems
● BME 676 Computational Biomechanics
● ME 451 Intro to Aerodynamics
● BME 672 Biomaterials
● BME 673 Biorobotics
● BME 679 Advance Design of Ortho Implants
● MATH 663 Biostatistics
● BME 680 Biomems Design & Applications
● BME 687 Medical Instrumentation
Stefany E. Velasquez
5 Barstann Court, Long Valley, NJ 07853
ad4txg@r.postjobfree.com
Certificates
Honors, Societies & Awards
Skills
● BME 698 Orthopedic Biomechanics ● BME 698 Orthopedic Medical Devices
● Bullet Proof Manager Program 2022
● Occupational Health & Safety 2019
● Corruption Prevention 2018
● Harassment Prevention 2018
● SolidWorks 2013: Fundamentals Part 1 & 2, Surface Modeling, and Advanced Part Modeling. Virtual Extrusion Laboratory (VEL): Polymer Extrusion: Analysis, Design and Troubleshooting With Hands-On Simulation Training.
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● Saint Jude Research Hospital Donor – 2012 – present
● American Red Cross – 2012 - present
● Annual Scholarship/Fellowship for Graduates - 2012
● Bachelor’s degree with MAGNA CUM LAUDE (with great honor)-2012
● American Society of Mechanical Engineers - 2010 (ASME)
● Academic Honor Society, Inc - 2010 (Delta Epsilon Iota)
● Engineering Honors Society, Inc - 2009 (Tau Beta Pi)
● Dean’s List – Fall 2006, Fall and Spring 2007, Spring 2008, Fall 2009, Spring 2010
● The National Dean’s List Publication 2006-2007, and Honor’s List-Spring 2005, Fall 2006
● Cambridge Who’s Who – Honored Member 2009-2010 edition, VIP Member 2011-2012 edition
● International Honor Society, Inc - 2007 (Phi Theta Kappa)
● Cancer Society - 2007 (Gilda’s Club), and Breast Cancer Society - 2007 (Relay for Life) Demonstrates ability to work in a team environment with strong interpersonal skills, both written and oral, excellent communication and organization skills, and a positive attitude toward sharing expertise and assisting others in the learning process.
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● Detailed-oriented with excellent analytical and follow up skills. Ability to adjust quickly to changing priorities, manage multiple projects while meeting deadlines, and succeed in fast paced environment.
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Strong working knowledge of Microsoft Office, (Excel, Word), CAD (Pro/Engineer, SolidWorks, Pro/Mechanica, and ANSYS).
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● Strong working knowledge with ERP tools (SAP)
Stefany E. Velasquez
5 Barstann Court, Long Valley, NJ 07853
ad4txg@r.postjobfree.com
● Experience in Mechanical Drafting, and GD&T.
● Able to handle and coordinate exhibitions (e.g.: Messe K-Show2013 in Dusseldorf, Germany).
● Bilingual: Able to read, write, and speak fluently in English and Spanish.
Contact this candidate