ELICA

TERRONES

786-***-****

ad4twj@r.postjobfree.com

Miami, FL

CONTACT

SKILLS

• Team Leadership

• Efficient and Detail-Oriented

• Bilingual

Reservations Supervisor

Sexy Fish Miami, Miami, FL

-Maintain complete knowledge of:

Seat numbers, venue room capacity, hours of operation and availability. Any special events, or promotions happening in the different venues/restaurants.

-Management of customer reviews and feedback across 3+ platforms

-Directed meetings with respective departments regarding menu curation and ensured their editing met standards utilizing InDesign.

- Directed uploading of all menus in our website, as well as removal of certain menus utilizing Wordpress.

Head Hostess

Komodo, Miami, 33131

- Assigned patrons to tables suitable for needs and restaurant section rotation

- Cultivated positive guest relations by managing information and orchestrating speedy seating.

- Successfully managed multiple reservations and seating arrangements for large groups of customers.

Hostess

Cviche 105, US

- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders

- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times

- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.

Receptionist

JW Marriott Marquis, US

- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

EXPERIENCE

March 2023 - Present

April 2022 - March 2023

July 2021 - March 2022

August 2018 - December 2019

Bachelor of Arts (B.A.) in Criminal Justice

EDUCATION

May 2023

Florida International University, Miami, FL, US

References available upon request

REFERENCES

Contact this candidate