MARY ANN

MELLUSO

CONTACT

PHONE: 843-***-****

EMAIL: ad4tvz@r.postjobfree.com

PROFILE

● Results-driven leader with 15+

years of experience in

Customer Service, Business

Development, Sales, Account

Management,

Performance-Based

Marketing, Audit and

Compliance, Technology,

Governance and Risk

Management

● Experienced in distribution,

inventory, control

management, logistics and

supply chain.

● Providing broad-based

support to VP of Sales and

Forecasting

● Outstanding customer service

mentality and work ethic

● Strong interpersonal,

teamwork, and leadership

skills

● Conscientious self-starter,

fastidious attention to the

details, time management &

organizational skills to

WORK EXPERIENCE

Holiday Inn Club Vacation Corporate -

IT Governance, Risk & Compliance Analyst

May 2022 – March 2024

● Facilitate all required Payment Card Industry (PCI) monthly and quarterly point of sale machine audits, inventory control risk assessments to ensure compliance with the PCI Data Security Standards (DSS) and continuity for credit card business transactions.

● Collaborate with company stakeholders and third-party vendors to confirm software compliance with the company’s point-of-sale machines, ensuring best practices for upgrade methodology & testing.

● Perform new vendor and service provider onboarding utilizing the PCI DSS as a guideline for assessing risk to the company.

● Execute annual PCI audits & risk assessments, obtaining and reviewing pertinent documentation. Work together with our technology team members to remediate any issues that may negatively impact the company’s strict compliance program.

● Perform User Access Recertifications for service providers, vendors, contractors, and internal company team members to ensure the least privilege roles and responsibilities are granted allowing the company to maintain PCI and Sarbanes Oxley

(SOX) Compliance.

● Review all company policies, procedures, and standards to identify gaps that may compromise the company’s

compliance program. Facilitate remediation of identified gaps with company stakeholders. Publish to the company portal when complete.

● Perform Risk Assessments, utilizing formal methodologies and frameworks. (PCI; SOX; NIST; COBIT, etc)

● Performed physical security site audits to comply with PCI controls

manage short, medium, and

long-term projects.

● Willingness to take on added

responsibilities to meet team

goals.

EDUCATION

Strayer University

January 2017 – September 2018

Bachelor of Business Administration,

concentration in Management

Completed a 4-year degree in 20

months.

President’s Honors list

Surinaamse Pedagogische Instituut

October 2000- August 2004

Associate in Elementary Education.

This School is in Suriname, South

America

CERTIFICATION

● CompTIA A+

● CompTIA Network+

● Certified Information System

Auditor (CISA)

● Certified Scrum Master (CSM)

● Business Analysis Foundations

(IIBA)

● Business Analyst and Project

Manager Collaboration (IIBA)

● Measuring Cyber Security Risk

● Cybersecurity In Azure with

Security Center

● Vulnerability Management

● Licensed Real Estate agent in

Florida and South Carolina

SKILLS

● Languages: Written and

verbal English and Dutch

● Experience remediating issues

with Credit Card tokenization

Service Providers

● Documents/Presentations:

Microsoft Word, Microsoft

PowerPoint/SharePoint

● Other: Microsoft Windows,

Microsoft Outlook

● Lead annual control reviews while collaborating with team members to create or rewrite controls based on changes within the corporate environment. Document compensating controls when required in accordance with the company’s strict compliance programs.

● Work within the company’s Service Management tool, ServiceNow and auditing tool, Auditboard, to request and share evidence between technical teams.

● Perform audits within Asset Management

Project manager Delivery Lead Mentorship –

Regus India Asset Deployment

● Coordinated asset management functions between the new India location and the company’s current asset management team ensuring the company’s asset policies and procedures are adhered to globally.

● Worked closely with technical team members enabling the automated standard provisioning process of all company assets.

● Lead the implementation of the UKG HR application communicating with local and global HR team members for our new offshore location.

Traveler’s Guard Gate at Orange Lake

● Facilitate agile cadence on behalf of the operational Excellence platform engineering team to execute on the Traveler’s Gate project.

● Developed and maintained strong relationships with stakeholders and project manager.

● Facilitated in planning and managing project tasks to meet deliverables in a timely manner.

● Clear communication and alignment on project goals and dependent task

● Manage Project Task and delivered ahead of time. Grant Thornton LLP – Employee Benefit Plan Audit Analyst January 2022 – May 2022

● Coordinate multiple components of the audit with various internal and external stakeholders.

● Monitor and track client requests through proprietary project management tool.

● Support audit engagement teams in various administrative activities

● Aptitude to follow firm standards and apply them accordingly.

● Establish and maintain relationships with engagement team members at various levels.

Gildan Branded Apparel SRL, Finance Chargeback/Credit Analyst, AR May 2017– 2021

TOOL EXPERIENCE

● Qlikview

● AS400

● Enterprise 1 (E1)

● JDE

● SAT

● KPI

● Agiloft

● Crowdstrike

● Qualys

● LogRhythm SIEM

● FreedomPay

● Sales Force

● Kronos

● Smartsheet

● Power BI

● SQL

● Server Reporting Service

● Service Now

● DSFM

● Audit Board

● CRM

● B2B

● Manage high-volume accounts such as Kohl’s, Dicks Sporting Goods, Joanns, Target, Under Armour, Belk, Hamricks, Publix, Rite Aid, Walgreens, Bealls, etc

● Resolve issues by working collaboratively with cross functional teams across all divisions.

● Research validity of compliance and violation offsets.

● Research chargebacks and claims; dispute invalid claims; issue return authorizations, deductions, and credit memos for customer accounts.

● Post credit memos to appropriate ledgers and perform reconciliation.

● Code payments received from customers.

● Analyze major customer accounts and compare their sales versus offsets.

Gildan Branded Apparel SRL, Customer Service Lead/RA Specialist November 2014–May 2017

● Troubleshoot customer service gaps and worked

cross-functionally to resolve issues.

● Researched chargebacks and claims; issued return authorizations and deductions for customer accounts.

● Supported production department; coordinated third-party shipping to customers; set up and managed routing tables.

● Generated daily reports (e.g., pick reports and in-stock report)

● Managed CRM inbox and B2B website, set up new customers on the B2B website.

● Created documentation and training materials.

● Supported end-users in using business application software. Gildan Branded Apparel SRL, Sales & Forecasting Analyst June 2013- October 2014

● Provided broad-based support to the VP of Sales and Forecasting

● Prepared and distributed sales and inventory performance reports (daily, weekly, and monthly) at warehouse, distribution center, and point of sale level.

● Analyzed sales, inventory, and replenishment trends to ensure proper levels of inventory throughout the supply chain utilizing BI, Qlikview, AS400, E1and JDE

● Monitored daily, weekly, and monthly customer orders and shipments vs. forecast and developed corrective action plans.

● Utilized Walmart’s Segmentation Analysis Tool (SAT)

● Monitored key performance indicators (KPIs) for assigned categories and recommended actions to maintain required levels (e.g., order fill rates, store in-stock percentages, distribution center outages, on-time delivery, sales to inventory ratios, weeks of coverage, and forecast error rates.

●

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