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RIYAZ KURESHI

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PROFESSIONAL SUMMARY

Motivated team player experienced in providing exceptional customer service while meeting the sales target. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience with achieving cross-selling to enhance the revenue of the organization.

EXPERIENCE

Customer Relations Associate

September 05, 2023 – December 31, 2023 Hinduja Global Solution, Canada February 22, 2023 – March 31, 2024 Hinduja Global Solution, Canada

Maintained accurate records of customer interactions, complaints, inquiries.

Sales of Master card, Internet plans and Devices over the call and assisted company and third party stores on sales

Coordinated with cross-functional teams on projects related to client relations management.

Utilized problem-solving skills to resolve customer issues quickly and efficiently.

Developed processes for responding promptly and professionally to all incoming inquiries and complaints via email or phone calls.

Assisted customers in navigating the website for product and service information.

Managed multiple tasks simultaneously within tight deadlines.

Demonstrated strong attention to detail while entering data into the system.

Worked closely with other departments to ensure timely resolution of customer requests.

Processed customer adjustments to maintain financial accounts.

Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

Achieved high Feedback survey score throughout job tenure Leisure Travel Consultant

April 2017 - June 2023 Olive Tours and Travels

Assisted customers in selecting the most suitable travel packages according CONTACT

+1 306- 881 - 7012

ad4tul@r.postjobfree.com

Saskatoon, SK S7H 4B3

SKILLS

Accuracy with documentation

Call Center Experience

Direct Selling

Tele Sales

Telephone Etiquette

Digital Marketing

Sales and Upselling

Cross-selling

Prioritizing tasks to meet deadlines

Payment Processing

Analytical Thinking

Verbal and Written Communication

Collaborative with teams and

stakeholders

Complaint Investigation

Administrative Support

Travel Planning

Multitasking

Database Management

Policies and Procedures Adherence

Google Workspace

Microsoft Office

Microsoft Excel

CRM Software

Microsoft Powerpoint

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to their budget requirements.

Researched, planned and booked leisure travel arrangements for clients using a variety of resources

Utilized excellent organizational skills to manage multiple requests simultaneously in a fast-paced environment.

Developed detailed knowledge of the tourism industry, including airlines, hotels, car rentals, cruise lines and tour operators by attending workshops and seminars.

Provided expert advice on destinations, transportation arrangements, accommodation options and other related services to customers.

Maintained an up-to-date knowledge of relevant travel products

Collaborated effectively with colleagues and stakeholders to provide seamless customer service experiences.

Used various software and online databases to book travel services.

Created unique itineraries for clients based on customer interests, budgets, and availability. i.e. Entrepreneurial tours, Halal Tours, Art &Craft tours, etc

Listened to concerns and complaints from customers and promptly addressed issues.

Followed up with customers after trips to confirm travel satisfaction.

Conducted calls with individuals and groups booking trips.

Collected payment for transportation and accommodations from customers. Marketing Administrator

July 2010 - March 2017 Vitol Corporation

Facilitating clear communication and collaboration with stakeholders, including government, customers, suppliers, financial institutions, employees

Collaborating with various departments to uphold competitive pricing, with a dual focus on retaining current clients and attracting new ones

Conducting training sessions for clients and employees to enhance their understanding of product intricacies and market dynamics

Overseeing cash flows through meticulous scheduling and consistent follow-ups with clients regarding their payments.

Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

Fostered positive relationships with clients through proactive communication

Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.

Analyzed and resolved quality and customer service issues, recommending system improvements.

Maintained high retention rate of more than 70% year on year ensuring best customer services.

CERTIFICATION

TICO

Travel Counsellor Exam

Certificate Number: T1545554

Certificate generation date: 2024-03-30

Exam Date: February 28, 2024

EDUCATION

MBA – Master of Business

Administration in Marketing

Department of Business and Industrial

Management, Veer Narmad South

Gujarat University, Surat, India

BBA – Bachelor of Business

Administration in Marketing

B.R.C.M. College of Business

Administration, Veer Narmad South

Gujarat University, Surat, India

LINKEDIN

https://www.linkedin.com/in/riyaz-

kureshi

VOLUNTEER EXPERIENCE

Member

Lions Club, Bilimora, Gujarat

Worked as a member and part of social

services at the club

COMMUNITY SERVICE

Volunteer

Jamiat Ulema e Hind

Volunteered and distributed food and

household items to poor & conducted

educational events

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Contact this candidate