Romicka Mitchell

Antioch, California *****

ad4ttn@r.postjobfree.com

Professional Profile:

Dedicated and detail-oriented Customer Service Representative Bookkeeper. Adept at QuickBooks and various Customer Relationship Management software Familiar with accounts payable, accounts receivable financial management, and risk analysis. Prioritizing customer relations with an outstanding work ethic. Core Skills:

Excellent Customer Service Data

Analysis

Financial Reporting

Professional Experience:

Troubleshooting Critical Thinking

Confidentiality

Standard Operating Procedure/ SOP

Customer Relationship

Management/CRM Customer

Retention

Customer Operations Lead/ Billing Jan.2022 to Aug.2023 Zevvy

Zendesk daily task include invoicing, receiving incoming calls, emails chat inquiries

Monitored payments and preparing monthly billing reports

Managing account balances and resolving inconsistencies

Assisted the accounting department with the preparation of financial reports

Updated accounting records with issued invoices, processed payments, new balances, and customer contact information Affiliate Account Manager Aug.2021 to Jan.2022 Property Sciences

Liaison for appraiser network and national banks to ensure timely submission of appraisal reports

Strategically matched appraisers with open order assignments based on lender SLAs, fee schedules, turn time performance, and KPI Resolved discrepancies between homeowners and appraisers

Pipeline management to ensure engaged appraisers stay on track and met designated SLAs

Assisted in recruitment of new appraisers onto the company’s nationwide panel Onboarding Store Captain Sep.2020 to Apr.2021 Macy’s

Helped introduce new hires to the company culture and operations

Trained new hires on POS, lead orientations, daily reviews of role and responsibilities

Made ensure peak periods were properly staffed

Recruited new employees and creating a talent pipeline focusing business development for all roles

Held daily meetings regarding store initiatives, sales goals, and events for the upcoming week Sales Account Manager Jan.2015 to Nov.2018 Otis McAllister, Inc.

Acted as primary contact vendors on any purchase order-related issue, including food recalls, delivery, or stock availability issues Processed international documents for delivery, COI docs, COO and BOL's

Built strong business relationships with key customers, suppliers, and colleagues

Responsible for: Business development, market visits, developing and implementing promotional calendars, competitor evaluation, monthly sales reports, and inventory analysis

Discovered new opportunities to work with clients and become a strategic partner for mutual benefit Education:

Silicon Valley College, Emeryville, California Associate in Arts (A.A.) - Business Administration Clark Atlanta University Certification - Business Administration Notary Signing Agent

Contact this candidate