SKILLS

EXPERIENCE

EDUCATION

Bruce Karner

SALES PROFESSIONAL

443-***-**** bkarner@family oors.com Severna Park, MD 21146 Seasoned entrepreneur and proprietor of Family Floors since 1996, adept in sales management and customer relations. Expert at crafting marketing strategies that enhance client loyalty, with a proven record in negotiation and small business operations. Elevates team performance through targeted employee training, ensuring top-notch service delivery.

• Negotiation • Customer Relations

• Problem Solving • Organizational Skills

OWNER

Family Floors

Severna Park, MD

July 1996 - Present

• Managed the daily operations related to customer service, inventory management, and marketing.

• Maintained a high standard of customer service through quality assurance checks.

• Negotiated contracts and agreements with business partners, vendors, and customers.

• Developed and implemented strategies to increase customer satisfaction and loyalty. GENERAL SALES MANAGER

Carpet Fair/Bill's Carpet

Baltimore, MD

September 1982 - June 1996

Managed the daily operations of the sales department, including budgeting, scheduling, sta ng, and performance reviews.

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• Provided training and guidance to new sta f members on sales techniques and customer service standards.

• Developed and implemented e fective sales strategies to increase overall pro tability. Commissioned Sales; Asst. Manager; Store Manager; District/regional Manager; General Sales Manager (25 stores, 200 employees)

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BACHELOR OF SCIENCE (B.S.) IN NATURAL/SOCIAL SCIENCES Johns Hopkins University, Baltimore, MD, US

Jun 1992

Relevant Coursework

Extracurricular Activities

• Numerous Graduate Level Courses and Seminars

• Peabody Conservatory Student

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