ad4tre@r.postjobfree.com Louise Denise Jones 912-***-****

**** ***** ******* ****

Woodbine, GA 31569

QUALIFICATION SUMMARY

Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept to determining the level of loss for auto claims and commercial claims cases to decide on a fair compensation for clients. Strong organizational and communication skills. Honest Auto Claims Adjuster with outstanding verbal and written communication skills to keep calm under pressure.

CORE COMPETENCIES

•Damage Investigation •Policy Coverage Determinations

•Attention to Detail •Claims Assessments

•Analyzing Claims •Liability Determinations

EXPERIENCE

ALACRITY SOLUTIONS • FISHERS, IN

LIABILITY DESK ADJUSTER October 2021 – December 2023 Handle, negotiate and resolve First Party and Third-Party Personal Lines Automobile Claims and Commercial claims to their conclusion. Verify Coverage, Policy interpretation, data for claim process, prepared reports and reviewed status of claim to ensure efficient adjustments of all losses in claim system. Develop and review all estimates for claim settlements and negotiated settlement amounts. Coordinate with Third Party Vendors to provide optimal quality service. Maintain File inventory and ensure resolution of all issues within time frame. Prepare reports for all status of claims, assign specialize mobile units to obtain photos of property damage and review videos to assist with the investigation process. Review claims to assure claim is legitimate to rule out fraud. Coordinate rental with Rental Vendors and Customers determining loss of use. Mitigate storage charges by coordinating Salvage pick up. Handle Subrogation Packets from Third Party Carriers. Review Owner Transfer Paperwork and Documents for Owner Retained Settlements to Ensure timely claim closure. Set Reserves.

EBERL • LAKEWOOD, CO

LIABILITY DESK ADJUSTER JULY 2021 – SEPTEMBER 2021 Handled and negotiated and resolved First Party and Third-Party Personal Lines Automobile Claims to its conclusion. Verified Coverage, Policy interpretation, Liability Investigations, Comprehensive and Collision Claims. Evaluated and gathered data for claim process, prepared reports and reviewed status of claim to ensure efficient adjustments of all losses in claim system. Developed and reviewed all estimates for claim settlements and negotiated settlement amounts. Coordinated with Third Party Vendors to provide optimal quality service. Maintained File inventory and ensured resolution of all issues within time frame. Prepared reports for all status of claims, assigned specialized mobile units to obtain photos of property damage and reviewed videos to assist with the investigation process. Reviewed claims to assure claim is legitimate to rule out fraud. ALACRITY SOLUTIONS • FISHERS, IN

LIABILITY DESK ADJUSTER FEBRUARY 2021 – JULY 2021

Handled and negotiated and resolved First Party and Third-Party Personal Lines Automobile Claims to its conclusion. Verified Coverage, Policy interpretation, Liability Investigations, Comprehensive and Collision Claims. Evaluated and gathered data for claim process, prepared reports and reviewed status of claim to ensure efficient adjustments of all losses in claim system. Developed and reviewed all estimates for claim settlements and negotiated settlement amounts. Coordinated with Third Party Vendors to provide optimal quality service. Maintained File inventory and ensured resolution of all issues within time frame. Prepared reports for all status of claims, assigned specialize mobile units to obtain photos of property damage and reviewed videos to assist with the investigation process. Reviewed claims to assure claim is legitimate to rule out fraud.

WORLEY • LAFAYETTE, LA

INDEPENDENT CLAIMS ADJUSTER DECEMBER 2014 – May 2016 Investigate and process auto insurance claims filed by policyholders. Interview claimant and witness to gather pertinent information. Verified coverage, evaluated damage, consult with police and hospital records to determine fault and extent of injury. Negotiate claim settlement and issue payouts.

EDUCATION

Georgia College and University

Bachelor of Science in Business Administration, June 1988 LICENSES AND CERTIFICATIONS

Provider Course Title

AD Banker Property and Casualty Course

State Farm Property and Auto Certification

Licenses Acquired for following states:

• Georgia

• Florida

• Oklahoma

• Louisiana

• Mississippi

• North Carolina

• South Carolina

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